Virtual Update Meeting Sept 27, 2017 1:30 2:00 pm Getting - PDF document

9/28/2017 1 Virtual Update Meeting Sept 27, 2017 1:30 –2:00 pm Getting Information about Patients – whether you’re the PCP or not The presentation will begin shortly. All participants are in listen only mode, please use the Webex chat feature to send in questions or comments. If you are having trouble connecting to the audio portion of the webinar, go to the Quick Start page for the phone number and access code/meeting number. events@gl ‐ hc.org CREATING CARE-CONNECTED COMMUNITIES 2 Mary Graham Manager, Community Engagement (616) 323 – 2959 mgraham@gl ‐ hc.org Emmalilly Hoxsie Business Development / Communication Administrator (616) 323 – 2953 ehoxsie@gl ‐ hc.org VIPR Patient Heat Map CREATING CARE-CONNECTED COMMUNITIES 1

9/28/2017 3 Agenda • Guest Presentation – George Bosnjak • Solution & Service Updates – Mary Graham • Business Updates – Emmalilly Hoxsie CREATING CARE-CONNECTED COMMUNITIES 4 Getting Information about Patients – whether you’re the PCP or not George Bosnjak • Director, Business Development & Sales • gbosnjak@gl ‐ hc.org • (616) 588 – 4707 CREATING CARE-CONNECTED COMMUNITIES 2

9/28/2017 5 GLHC Provider Matching Model CREATING CARE-CONNECTED COMMUNITIES 6 GLHC Patient Subscription Model CREATING CARE-CONNECTED COMMUNITIES 3

9/28/2017 7 Delivery Options CREATING CARE-CONNECTED COMMUNITIES 8 Message Types • Current: ADT • New: CCDs & Results (Lab, Path, Rad, Trans) CREATING CARE-CONNECTED COMMUNITIES 4

9/28/2017 9 Care Community Impact • Care Managers • ACO/PO/PHOs • Population Health • Behavioral Health • Home Health • Skilled Nursing Facilities / Long Term Care CREATING CARE-CONNECTED COMMUNITIES 10 Investing in Better Care • GLHC is a nonprofit • Build & Maintenance Cost • Determined on a per organization level – dependent on scope and technology CREATING CARE-CONNECTED COMMUNITIES 5

9/28/2017 11 Geting Started • George Bosnjak, Business Development Director • Chris Ford, Business Development Account Manager • Implementation Consultants • info@gl ‐ hc.org CREATING CARE-CONNECTED COMMUNITIES 12 Solution & Service Updates CREATING CARE-CONNECTED COMMUNITIES 6

9/28/2017 13 New VIPR Contributors • NEW summer/early fall Keating Law. PLC (ACDs) Metron – 14 sites (ADTs & CCDs) McLaren High Performance Network (ADTs) Munson Healthcare (ACDs) North Ottawa Care Center at Heartwood Lodge (ADTs & CCDs) Vibha, PLLC (ACDs) CREATING CARE-CONNECTED COMMUNITIES 14 Over 8.5 million patients CREATING CARE-CONNECTED COMMUNITIES 7

9/28/2017 15 VIPR Upgrade Follow Up • More functionality – Patient search – Configure display – Results filter – CCD On Demand • Improved interface look and feel CREATING CARE-CONNECTED COMMUNITIES 16 Direct Address: Access in Command Center • Screen shot of old and new • Delegate access CREATING CARE-CONNECTED COMMUNITIES 8

9/28/2017 17 WebDirect CREATING CARE-CONNECTED COMMUNITIES 18 Care Connected Communities Health Departments Community Mental Health Skilled Nursing Facilities State Innovation Model CREATING CARE-CONNECTED COMMUNITIES 9

9/28/2017 19 Care Connected Communities Health Departments Community Mental Health CREATING CARE-CONNECTED COMMUNITIES 20 Care Connected Communities FQHCs CREATING CARE-CONNECTED COMMUNITIES 10

9/28/2017 21 Organization / Service Chart www.gl ‐ hc.org/our ‐ solutions CREATING CARE-CONNECTED COMMUNITIES 22 Referral Application Stats New since 7/1 Name City • 1,332 Live Offices Bay Area Health Clinic Bay City • 2017 YTD Number of Comprehensive Internal Medicine ‐ Bay City Revan Maragiri MD Referrals = 152,318 Mount Fox Pediatrics Pleasant • Average of 889 Hastings Internal Medicine Hastings referrals/day Hulst Jepsen Physical Therapy Grand Rapids Medical Practice Partners Bay City Rockford Pediatrics Rockford Saginaw Bay Dermatology Sebewaing Varin U Kule MD Bay City CREATING CARE-CONNECTED COMMUNITIES 11

9/28/2017 23 Business Updates CREATING CARE-CONNECTED COMMUNITIES 24 Expanding Network • Contribute to and access GLHC Community Health Record (VIPR) • Results Delivery CREATING CARE-CONNECTED COMMUNITIES 12

9/28/2017 25 Making Choices Michigan “Having the conversation about treatment preferences is vital to a person’s quality of life.” MCM’s Community Coordinator Carol Robinson CREATING CARE-CONNECTED COMMUNITIES 26 Patient Care Documents • 66% increase in documents submitted this year • 61 Organizations contribute Advanced Care Documents via the PCD website CREATING CARE-CONNECTED COMMUNITIES 13

9/28/2017 27 Southwest Michigan– May 10 at the WMU Fetzer Center in Kalamazoo Northern Michigan – June 13 at the Fox Hill Event Center in Cadillac Metro Detroit – August 15 at the Westin Southfield Detroit in Southfield Capital Area – August 22 at the MSU Henry Center in Lansing Flint & Genesee County – September 14 at the Holiday Inn Flint in Grand Blanc West Michigan – October 4 at the Calvin College Prince Conference & Event Center • in Grand Rapids CREATING CARE-CONNECTED COMMUNITIES 28 CREATING CARE-CONNECTED COMMUNITIES 14

9/28/2017 29 Summit Series: West Michigan Dr. Abul El ‐ Sayed Bonnie Wesorick CREATING CARE-CONNECTED COMMUNITIES 30 Community Support CREATING CARE-CONNECTED COMMUNITIES 15

9/28/2017 31 Working with EMRs www.gl ‐ hc.org/our ‐ solutions CREATING CARE-CONNECTED COMMUNITIES 32 Future Virtual Update Meeting • November 15, 2017 • 1:30 – 2:00 pm • Taking topic suggestions! • REGISTER @ www.gl ‐ hc.org/virtual ‐ update ‐ meetings CREATING CARE-CONNECTED COMMUNITIES 16

9/28/2017 33 Exploring & Solving Care Coordination Challenges and Workflow Issues Mary Graham – Northern Michigan Manager, Community Engagement (616) 323 – 2959 mgraham@gl ‐ hc.org Katrina Khouri – Genesee County Bryan Bulock – Mid Michigan Implementation Consultant Senior Implementation Consultant (810) 252 ‐ 4475 (517) 999 – 7555 kkhouri@gl ‐ hc.org bbulock@gl ‐ hc.org Greg Cavanaugh – East Michigan Carrie Strom – West Michigan Implementation Consultant Implementation Consultant (586) 596 ‐ 8296 (616) 588 ‐ 4692 gcavanaugh@gl ‐ hc.org cstrom@gl ‐ hc.org CREATING CARE-CONNECTED COMMUNITIES 34 Next Steps • CONTACT US! • 5 question survey • Sign up to receive the Weekly Referral Update! – http://bit.ly/2s4xtMf • Sign up to receive the monthly GLHC eNewsletter – The Interface – www.gl ‐ hc.org/whats ‐ happening/glhc ‐ newsletters CREATING CARE-CONNECTED COMMUNITIES 17