Virtual Update Meeting Nov. 15, 2017 1:30 2:00 pm Solution Updates - PDF document

11/15/2017 1 Virtual Update Meeting Nov. 15, 2017 1:30 – 2:00 pm Solution Updates & 2017 Highlights The presentation will begin shortly. All participants are in listen only mode, please use the Webex chat feature to send in questions or comments. If you are having trouble connecting to the audio portion of the webinar , go to the Quick Start page for the phone number and access code/meeting number. events@gl-hc.org CREATING CARE-CONNECTED COMMUNITIES 2 Virtual Update Meeting Mary Graham Manager, Community Engagement (616) 323 – 2959 mgraham@gl-hc.org Emmalilly Hoxsie Communications Specialist VIPR Patient Heat Map (616) 323 – 2953 ehoxsie@gl-hc.org CREATING CARE-CONNECTED COMMUNITIES 1

11/15/2017 3 Webinar Housekeeping • All participants are muted • Technical difficulties  email events@gl-hc.org • Today’s slides and recording will be available for review on the GLHC website www.gl- hc.org/virtual-update-meetings • Questions? Use the chat box and we will respond as soon as possible. CREATING CARE-CONNECTED COMMUNITIES 4 CREATING CARE-CONNECTED COMMUNITIES 2

11/15/2017 5 Agenda • Welcome & Introduction • Guest Presentation – WebDirect - Steve Spieker • Solution & Service Updates – Mary Graham • Business Updates – Emmalilly Hoxsie CREATING CARE-CONNECTED COMMUNITIES 6 WebDirect Steve Spieker Manager, Solution Support CREATING CARE-CONNECTED COMMUNITIES 3

11/15/2017 7 Introduction • What are Direct Messages? • Who can send Direct Messages? • Why send via Direct? • What can I get via Direct? • Tell me more!! CREATING CARE-CONNECTED COMMUNITIES 8 Direct Messaging CREATING CARE-CONNECTED COMMUNITIES 4

11/15/2017 9 Why Use Direct? • It’s encrypted • It helps meet Government requirements • Eliminates faxing/mailing CREATING CARE-CONNECTED COMMUNITIES 10 What can I get via Direct? • Transitions of care (CCD, CCD-A documents) • Physician consult requests • Admit-Discharge-Transfer Requests (ADT) • Medication reconciliation • Lab/Test results • Order submissions • Report distributions • Peer to peer collaboration CREATING CARE-CONNECTED COMMUNITIES 5

11/15/2017 11 Command Center Direct Address • Screen shot of old and new • Delegate access CREATING CARE-CONNECTED COMMUNITIES 12 WebDirect – side by side format CREATING CARE-CONNECTED COMMUNITIES 6

11/15/2017 13 WebDirect – stacked format CREATING CARE-CONNECTED COMMUNITIES 14 Folders CREATING CARE-CONNECTED COMMUNITIES 7

11/15/2017 15 Filters CREATING CARE-CONNECTED COMMUNITIES 16 Message Lines & Actions CREATING CARE-CONNECTED COMMUNITIES 8

11/15/2017 17 Sorting Messages CREATING CARE-CONNECTED COMMUNITIES 18 Viewing Messages CREATING CARE-CONNECTED COMMUNITIES 9

11/15/2017 19 Delegate Access CREATING CARE-CONNECTED COMMUNITIES 20 Direct Address Directories • www.gl-hc.org/glhc-direct-hisp-2 • New! McLaren Health System • Submit your organization’s addresses CREATING CARE-CONNECTED COMMUNITIES 10

11/15/2017 21 Getting Started • Contact your GLHC Implementation Consultant • What information does GLHC need? – Signed Data Services Agreement (DSA) – General organization information – Direct Identity Verification Authorization (DIVA) Form – Designated admin/delegates CREATING CARE-CONNECTED COMMUNITIES 22 Solution & Service Updates CREATING CARE-CONNECTED COMMUNITIES 11

11/15/2017 23 Referrals upgrade CREATING CARE-CONNECTED COMMUNITIES 24 Images Available in VIPR from MSU and Holland Hospital Full Diagnostic Quality • Real Time Access • Stored within the Reports tab of VIPR • – Also available via Results Delivery mechanisms • Copy/paste link into browser then enter the 4 digit pin number CREATING CARE-CONNECTED COMMUNITIES 12

11/15/2017 25 CCDs CREATING CARE-CONNECTED COMMUNITIES 26 State Innovation Model & CPC+ Regional SIM Summits and CPC+ Learning Session #4 Take-Aways: Communication with SDOH • Workflow: how/who does this work? • ADT, VIPR, and Transitions of Care • CREATING CARE-CONNECTED COMMUNITIES 13

11/15/2017 27 New VIPR Contributors New in September and October Answer Health on Demand Telemedicine Visits Statewide Genesee Community Health Center - Atherton East ADT, CCD Genesee Genesee Community Health Center - Center City ADT, CCD Genesee Huron Gastroenterology Associates Trans Washtenaw Lake Lansing Family Practice ACDs Ingham Packard Health Main ADT, CCD Washtenaw Sacred Heart Mercy Health Care Center ACDs, ADT, Care Plans, CCD Gratiot Urology Associates of Grand Rapids ADT, CCD Kent CREATING CARE-CONNECTED COMMUNITIES 28 Quest and LabCorp into VIPR Free • Simple implementation • Enriches the patient’s • health history CREATING CARE-CONNECTED COMMUNITIES 14

11/15/2017 29 Community Engagement CREATING CARE-CONNECTED COMMUNITIES 30 GLHC & Your Community CREATING CARE-CONNECTED COMMUNITIES 15

11/15/2017 31 Business Updates CREATING CARE-CONNECTED COMMUNITIES 32 NEW LOOK! www.gl-hc.org/embracing-purpose-reflecting-change CREATING CARE-CONNECTED COMMUNITIES 16

11/15/2017 33 “Let’s Talk Turkey” • 11/15 WGVU Morning Show with Shelley Irwin • Carol Robinson, Community Coordinator for Making Choices Michigan, and Fred Stella, Pracharek (outreach contact) for the West Michigan Hindu Temple CREATING CARE-CONNECTED COMMUNITIES 34 Medical Research & The Bottom Line CREATING CARE-CONNECTED COMMUNITIES 17

11/15/2017 35 Holiday Hours The GLHC office will be closed: • Thursday, November 24, 2017 • Friday, November 25, 2017 Monday, December 25, 2017 • • Monday, January 1, 2018 GLHC will not schedule any deployments: Monday, November 20 - Friday, November 24, 2017 • • Wednesday, December 20, 2017 - Monday, January 1, 2018 Normal operations and scheduling will resume on Tuesday, January 2, 2018. If a production emergency occurs at any time, call (844) 454 – 2443, select “Support” (option 2), this will forward the call to a GLHC Support Team member. CREATING CARE-CONNECTED COMMUNITIES 36 Five Thoughts Post-Summit Series 1. No One is an Island 2. The Time for Integrated Care is NOW! 3. Gaps in PHI are the same as Data Blocking 4. Technology helps achieve the Triple Aim 5. It’s a Marathon, Not a Sprint CREATING CARE-CONNECTED COMMUNITIES 18

11/15/2017 37 Conference Presentations MPCC - Michigan Advance Care Planning • Conference: Strengthen Best Practices & Community Engagement Oct. 13 -14, 2017 | Lansing, MI – • Exploring Health IT Innovation and Cyber Security in the Digital Era - 2017 ICHITA-Western Michigan IT Forum Joint Conference – Nov. 2-3 | Kalamazoo, MI 2017 ONC Annual Meeting: Tackling • Barriers to Interoperability and Usability Nov. 30 – Dec. 1, 2017 | Washington, DC – HIMSS 2018 – Breakout Session • March 5-9, 2018 | Las Vegas, N V – CREATING CARE-CONNECTED COMMUNITIES 38 GLHC Careers • Business Development Manager • Development Director • Systems Administrator www.gl-hc.org/about/careers CREATING CARE-CONNECTED COMMUNITIES 19

11/15/2017 39 2018 Schedule • February 7 – REGISTER • March 21 – REGISTER • May 9 – REGISTER • June 20 • September 12 • October 24 • December 5 • Taking topic suggestions! • www.gl-hc.org/virtual-update- meetings CREATING CARE-CONNECTED COMMUNITIES 40 Helping you get set up! Mary Graham – Northern Michigan Manager, Community Engagement (616) 323 – 2959 mgraham@gl-hc.org Katrina Khouri – Bryan Bulock – Mid Michigan Genesee County Senior Implementation Implementation Consultant Consultant (810) 252-4475 (517) 999 – 7555 kkhouri@gl-hc.org bbulock@gl-hc.org Greg Cavanaugh – East Carrie Strom – West Michigan Michigan Implementation Consultant Implementation Consultant (586) 596 - 8296 (616) 588 - 4692 cstrom@gl-hc.org gcavanaugh@gl-hc.org CREATING CARE-CONNECTED COMMUNITIES 20

11/15/2017 41 Next Steps • 4 question survey • Sign up to receive the Weekly Referral Update! – http://bit.ly/2s4xtMf • Sign up to receive the monthly GLHC eNewsletter – The Interface – www.gl-hc.org/whats-happening/glhc-newsletters CREATING CARE-CONNECTED COMMUNITIES 21