27.03.18 SOCIAL MEDIA MARKETING & REPUTATION
BOLD IDEAS, THAT WORK.
ADVERTISING DIGITAL & SOCIAL DESIGN & BRANDING EXPERIENTIAL DIRECT MARKETING PLANNING & DATA CONSUMER RESEARCH
THE 3%
#1 KEEPING CHANNELS ACTIVE
LO-FI IS OK
BEG, STEAL & BORROW
MIND YOUR LANGUAGE
DON'T TAKE YOURSELF TOO SERIOUSLY
USE WHATEVER`S TO HAND
PIGGY BACK OFF HASHTAGS
USE CREATIVE THEMES
KNOW YOUR AUDIENCE
KNOW YOUR LIMITS
PLAY TO CHANNEL STRENGTHS
STATIC STORIES Howto videos Stuff for teens What you love Everyday life Findable film Bit of everything Everyday antics
#2 DRIVING FOOTFALL
INSPIRATION Give people a reason to visit. Bargains Community Curiosity Vintage Character
FREQUENCY + QUALITY Keep reminding people you’re there. In a good way. Lo-fi tweets Planned content Insta stories Daily happenings
#3 MANAGING ONLINE REPUTATION
PREPARATION Use a ‘playbook’ to centralise comms ü Agree tone of voice ü Identify topics & scenarios ü Draft responses ü Review and approve by stakeholders
MEDIA & INFLUENCERS Manage the message you can control ü Keep corporate and social comms consistent ü Leverage existing relationships ü Early proactivity can avoid having to set record straight
ONGOING Monitor and evolve ü Track sentiment and any negative issues ü Add to the playbook as new questions arise
#3 PROMOTING CHARITY-WIDE CAMPAIGNS
AGREE DOs & DON`Ts
CREATE SOCIAL FROM CAMPAIGN INSIGHTS
BOWEL CANCER TV Online film Social content
INVOLVE INFLUENCERS
The Wee c
ENCOURAGE INVOLVEMENT
#GetChecked
PLAY AROUND
THAT'S ME THANK YOU @jimwolffman @theleith
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