1 AOC meeting 12 June 2018
Agenda ➔ Welcome ➔ Minute from last meeting ➔ Reports from sub-committees ➔ Information from CPH including updates on following issues: ➔ News about the recently signed PRM contract by Philip Etin ➔ Signs and Pylons room in T2 by Lene Andersen ➔ Safety by Dorte Nygaard ➔ Security performance update by Johnnie Müller ➔ Baggage breakdown 24 May by Søren Elkjær ➔ Culture and communication airside (rampmanship) by Mie Rajcic ➔ SLA update by Louise Brix-Hansen ➔ T2 airside partly opening up in June by Rasmus Haak ➔ Miscellaneous 2
Agenda ➔ Welcome ➔ Minute from last meeting ➔ Reports from sub-committees ➔ Information from CPH including updates on following issues: ➔ News about the recently signed PRM contract by Philip Etin ➔ Signs and Pylons room in T2 by Lene Andersen ➔ Safety by Dorte Nygaard ➔ Security performance update by Johnnie Müller ➔ Baggage breakdown 24 May by Søren Elkjær ➔ Culture and communication airside (rampmanship) by Mie Rajcic ➔ SLA update by Louise Brix-Hansen ➔ T2 airside partly opening up in June by Rasmus Haak ➔ Miscellaneous 3
4 ➔ PRM-Tender 2018: List of tenderers, contract winner and main changes to new contract Philip Etin, 12 th of June 2018
Tenderers and contract winner ➔ Tenderers : Falck , G4S , ISS and Securitas . ➔ Selection criteria (overall) : Reliability of delivery , Quality and Price . Build from a wide selection of sub-criterias ➔ Falck won the tenderer based on high quality in all aspects and the lowest price 5 25 April 2018
Main changes in the new PRM contract ➔ Price pr. PRM lowered with more than 5% compared to existing contract. Prices can be adjusted according to price index once a year ➔ From 2 to 3 ambulifts = smoother operation airside ➔ More strict quality targets in relation to arriving PRMs (prebooked : 80% → 85% must wait no longer than 5 minutes from “on block” and non -prebooked 80% → 85% must wait no longer than 25 minutes from “on block”) ➔ Upgrade of existing PRM lounge facilities and successive commissioning of several smaller lounges/hubs ➔ Added service in contract “Delivery of PRM pax’ own wheelchair at gate upon arrival” ➔ Falck will be present and prepared in the gate/apron upon arrival to secure delivery of wheelchair from baggage Ground Handler to the gate area for the convenience to the PRM passenger 6
Agenda ➔ Welcome ➔ Minute from last meeting ➔ Reports from sub-committees ➔ Information from CPH including updates on following issues: ➔ News about the recently signed PRM contract by Philip Etin ➔ Signs and Pylons room in T2 by Lene Andersen ➔ Safety by Dorte Nygaard ➔ Security performance update by Johnnie Müller ➔ Baggage breakdown 24 May by Søren Elkjær ➔ Culture and communication airside (rampmanship) by Mie Rajcic ➔ SLA update by Louise Brix-Hansen ➔ T2 airside partly opening up in June by Rasmus Haak ➔ Miscellaneous 7
Agenda ➔ Welcome ➔ Minute from last meeting ➔ Reports from sub-committees ➔ Information from CPH including updates on following issues: ➔ News about the recently signed PRM contract by Philip Etin ➔ Signs and Pylons room in T2 by Lene Andersen ➔ Safety by Dorte Nygaard ➔ Security performance update by Johnnie Müller ➔ Baggage breakdown 24 May by Søren Elkjær ➔ Culture and communication airside (rampmanship) by Mie Rajcic ➔ SLA update by Louise Brix-Hansen ➔ T2 airside partly opening up in June by Rasmus Haak ➔ Miscellaneous 8
Runway incursions 1 runway incursion reported for this month: An aircraft crossed illuminated stopbar on TWY D towards RWY 12/30 without ATC clearance. ➔ Increasing trend, but no consecutive exceeding of monthly alert levels*. ➔ YTD performance is acceptable. ➔ 3 out of 5 runway incursions this year involved inactive RWY 12/30. ➔ SCM investigates all runway incursions to identify contributing factor(s) and to monitor and react according to the three alert levels*. *The alert levels are calculated according to ICAO’s recommended method of trend monitoring.
Safety culture Flight safety is an investment in the sustainability of our business at CPH. CPH aims to be one of the best airports in managing flight safety by cultivating a culture of Safety Excellence. ➔ How can we assist you in achieving these Goals that CPH aims to achieve: goals? ➔ Management in CPH is striving to make ➔ Do you need assistance in promoting safety relevant to everybody. safety in your department or company? ➔ Cultivating a good culture of safety is Let us help you out. everybody’s responsibility . Contact us at: safety@cph.dk ➔ Actively report safety related concerns, risks and incidents to SCM. ➔ SCM is working on measuring safety culture both internally in CPH departments and externally. As soon as we have reportable measures, they will be published in the safety report.
CNS/ATM SCM and ATM departments are working on improving the presentation form of CNS/ATM related safety data. Therefore, no trend and analysis will be displayed for the moment. CNS/ATM system Support systems to CNS/ATM (power supply, network, etc.) No safety consequences: Safety consequences: ➔ ATC observed a big unexpected yellow ➔ Nothing to report. marking on their ASMGCS (ground radar) screen due to an error of an entered value in the radar system from CPH side. The error was corrected immediately and the event had no safety consequence.
High Risk Birdstrikes per 10,000ops “High risk species” are defined as species located on orange or red risk level of the Wildlife Risk Assessment Matrix. A species risk level is based on the severity of a strike and frequency of strikes. * ”SPI” indicates actual occurences per 10,000ops
Safety Performance Indicators (SPIs) that SCM monitor internally SCM reports to Senior Management and in Safety Report if/when an unwanted development of trend is identified. ➢ ➢ Conflict and near-conflict in aerodrome control zone Vehicles and Aircraft deviates from ATC-clearance on between Aircraft and: ground: • • Aircraft Push-back • • Terrain Taxi (incl. incorrect movement) • Infrastructure/equipment • Missed approach • ➢ Unmanageable item, e.g. drones. FOD related ➢ Conflict and near-conflict on ground between Aircraft and: • FOD status • • Aircraft Efficiency of FOD Management • ➢ Vehicle/person (incl. movement behind/in front of Aircraft) Aircraft damage caused by: CPH’s people, procedure and equipment • Terrain • Ground handler’s people, procedure and equipment • • Infrastructure/equipment ➢ Runway/Taxiway excursion ➢ Incorrect parking of aircraft ➢ Non-compliance with safety-related local regulations ➢ Crossing of illuminated stop bars ➢ Inability to provide ATM services or to execute ATM functions SCM monitors all reported safety observations and incidents. Based on SCM’s experience, the types of incidents listed above r epresent historically reported topics. In case new safety concerns/risk are put forward, SCM will add them to the Indicator & Risk monitoring list.
➔ Identified occurrences that currently require further investigation:
Deviation from pushback clearance 4 reported for this month. ➔ Increasing trend and reaching 3. level of alert in April. ➔ The increase is, to some extend, related to the increased awareness of reporting. ➔ SCM and Naviair have, however, increased focus on monitoring this type of event. Aerodrome Operations Dept. is in dialogue with related ground handlers. *The alert levels are calculated according to ICAO’s recommended method of trend monitoring.
Contact us at CPH Safety & Crisis Management (SCM) ❖ If you have any safety related observation, concerns or improvement ideas? Report via CPHNOW or scan the QR-code https://cphprod.service-now.com/cphnow?id=safety_event ❖ If you plan any changes to procedures/processes, equipment or infrastructure? Contact us via Risikovurdering@cph.dk ❖ Generally safety related questions: Contact us via Safety@cph.dk
Agenda ➔ Welcome ➔ Minute from last meeting ➔ Reports from sub-committees ➔ Information from CPH including updates on following issues: ➔ News about the recently signed PRM contract by Philip Etin ➔ Signs and Pylons room in T2 by Lene Andersen ➔ Safety by Dorte Nygaard ➔ Security performance update by Johnnie Müller ➔ Baggage breakdown 24 May by Søren Elkjær ➔ Culture and communication airside (rampmanship) by Mie Rajcic ➔ SLA update by Louise Brix-Hansen ➔ T2 airside partly opening up in June by Rasmus Haak ➔ Miscellaneous 17
18 Security update – June 12 th by/Johnnie Müller
19 ➔ Update from Security ➔ CSC Performance report week 19 - 23 ➔ Why a new procedure in staff checks ➔ Family Lanes at CSC during the summer period 19
Performance report week 19 - 23 20 3
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