1 AOC meeting 2 May 2017 CSO Orienteringsmøde 20. juni 2016
Agenda Welcome Minutes from last meeting Reports from sub-committees Information from CPH including updates on following issues: Safety Security ACUS update Cruise 2017 Summer plan EU Schengen/Non-Schengen Passport Border Control Mish. 2
3 CPH Flight Safety Safety & Crisis Management April 2017
SPI 1 – Runway Safety Runway Incursions 0 Crossing of lit stopbars 0 Runway Excursions 0 4 Trends shown as number from year-to-month 2017 vs. year-to-month 2016.
SPI 2 – Foreign Object Debris (FOD) FOD reported by pilots/Naviair 0 Aircraft damage from FOD 0 FOD Inspectors qualified vs. FOD 1/1 Inspectors tested 5 Trends shown as number from this month 2017 vs. last month 2017.
SPI 3 – Near-misses involving aircraft (per 10.000 ops) Reported near-misses A Ground Handler drove 10.89 behind an a/c under push- back,. Both the push-back tractor driver and the Near-misses involving 0.47 Ground Handler braked. avoiding actions 6 Trends shown as number from year-to-month 2017 vs. year-to-month 2016.
SPI 4 – Aircraft Damage (per 10.000 ops) Reported aircraft Cosmetic damage on a/c 1.42 damage due to wrong setting of push-back tractor. A/C hit by a bagagebelt on one of its engine. Reported aircraft 0.00 A/C’s fuel panel was hit by damage involving CPH fuel dispenser during fuelling. Flight was cancelled. 7 Trends shown as number from year-to-month 2017 vs. year-to-month 2016.
SPI 5 – CNS SPI 5 measures the following functional systems No occurrences with Ground Radar operational impact reported. Naviagation Aids Runway- and taxiway ligthing Tactical- and Operational information Metoerological aids 8
SPI 6 – Birdstrikes Total identified birdstrikes 1 Birdstrikes with high risk 0 species Sangelærke (Skylark) % birdstrikes reported by 0% pilot 9 Trends shown as number from year-to-month 2017 vs. year-to-month 2016.
SPI – 7 Reporting culture % reportable incidents 87% reported to CPH Reportable incidents 0 received within CNS domain 10 Trends shown as number from year-to-month 2017 vs. year-to-month 2016.
SPI – 8 Improper parking of aircraft on stands Number of improper 3 parking on stands A27 (stand-entry on DGS) F95 og H107 (stand-entry without assistance) 11 Trends shown as number from year-to-month 2017 vs. year-to-month 2016.
Agenda Welcome Minutes from last meeting Reports from sub-committees Information from CPH including updates on following issues: Safety Security ACUS update Cruise 2017 Summer plan EU Schengen/Non-Schengen Passport Border Control Mish. 12
Security update AOC meeting 2 nd May 2017 by/Erik Nelbom Page 13
14 Update from Security CSC Performance report week 14-17 14
Performance report week 14-17 15
Waiting time at CSC – April 2017 There were 10 days in April with waiting time more than 20 minutes (1/2) Sunday 09-04-17: Deviation in pax forecast, 1.200 extra pax resulted in queue at 07:30 – 09:00 am. Longest waiting time measured was 20 min. 27 sec. Friday 14-04-17: Deviation in pax forecast, 1.000 extra pax resulted in queue at 10:00 am – 12:00 pm Longest waiting time measured was 21 min. 24 sec. Saturday 15-04-17: An error was made in the allocation process of the resources in the handover between two shifts. The planed number of tracks was therefore not in use. Deviation in pax forecast, 1.000 extra pax resulted in queue at 13:00 am – 15:00 pm Longest waiting time measured was 31 min. 40 sec. Sunday 16-04-17: Deviation in pax forecast, 3.100 extra pax resulted in queue at 11:00 am – 13:00 pm Longest waiting time measured was 28 min. 10 sec. Monday 17-04-17: Deviation in pax forecast, 400 extra pax resulted in queue at 19:00 am – 20:00 pm Longest waiting time measured was 22 min. 06 sec. 16
Waiting time at CSC – April 2017 There were 10 days with waiting time more than 20 minutes (2/2) Tuesday 18-04-17: Deviation in pax forecast, 1500 extra pax resulted in queue at 10:00 am – 11:30 pm Longest waiting time measured was 21 min. 51 sec Friday 21-04-17: Deviation in pax forecast, 1100 extra pax resulted in queue at 14:00 am – 20:00 pm Longest waiting time measured was 22 min. 57 sec. Saturday 22-04-17: Deviation in items/pax forecast, resulted in queue at 14:00 am – 15:00 pm Longest waiting time measured was 20 min. 41 sec. Sunday 23-04-17: Deviation in items/pax forecast, resulted in queue at 11:00 am – 13:00 pm Longest waiting time measured was 22 min. 52 sec. Tuesday 25-04-17: Deviation in items/pax forecast, resulted in queue at 18:00 am – 20:00 pm Longest waiting time measured was 22 min. 02 sec. 17
18 Thank you for your attention!
Agenda Welcome Minutes from last meeting Reports from sub-committees Information from CPH including updates on following issues: Safety Security ACUS update Cruise 2017 Summer plan EU Schengen/Non-Schengen Passport Border Control Mish. 19
ACUS project status All operational workstations in production A few training workstations remaining (planned installation May 8 th ) Project closure Known errors: • Application freezes & peripherals dropping • Could be caused by very short peaks in network traffic. Connecting affected workstations through different network to eliminate cause • Boarding ongoing An issue where pax is not boarded on e- gates and a ‘boarding ongoing’ message is shown. • 20 20
ACUS HL project plan 2016 / 2017 Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May/Jun Negotiations LOA Project initiation HW procurement – minimum order Service Design SOW3 On location test lab Config. Complete – 1A tested Service config. UAT acceptance UAT Cut over complete HW installation Hypercare Training Support model Project milestones 21 21 21
Final Steps Secure Stabile Service with Hypercare of ACUS Continue Daily meetings for closure of known ACUS errors - CPH/Amadeus Continue Daily IR ACUS status reports – Amadeus/CPH/handler Continue Weekly ACUS meetings - CPH/handler Agree on effective proactive collaboration of IT changes – CPH/handler Continue reporting of errors to CPH ACUS field service team (tel. 32312080). 22 22
Thank you for the positive corporation 23 23
Agenda Welcome Minutes from last meeting Reports from sub-committees Information from CPH including updates on following issues: Safety Security ACUS update Cruise 2017 Summer plan EU Schengen/Non-Schengen Passport Border Control Mish. 24
Copenhagen Airport Københavns Lufthavn → AOC C RUISE 2017 → CPH Passenger & Terminal Service 25
Top travelling days summer 2017 Number of Airport Weekday Events/Cruise Date Passengers 107.400 Friday Silver Whisper 14-07-2017 Skoleferie, Norwegian 106.400 Friday 30-06-2017 Getaway, Silver Whisper 105.900 Monday 17-07-2017 105.500 Friday 16-06-2017 105.400 Friday Azamara Journey 07-07-2017 → School summer holiday Denmark 24.06-09.08, Sweden 15.06-14.08 → 38 days with >100.000 passengers
Top 5 Cruise days Number Total Number Cruise Weekday Date Events/Cruise of passengers pax* Serenade of the Seas, Norwegian 03-06- 11.400 Saturday Getaway, Costa Favolosa, MSC Magnifica, 77.800 2017 Disney Magic, MSC Fantasia Costa Favolosa, Seabourn Quest, Regal 24-06- 11.100 Saturday Princess, MSC Magnifica, Nautica, MSC 85.800 2017 Fantasia 27-07- 11.100 Thursday Norwegian Getaway, Regal Princess 94.500 2017 16-07- 10.480 Sunday Regal Princess, Zuiderdam, MSC Fantasia 101.500 2017 *Number of cruise pax departuring and arriving
Cruise Development 2015 - 2017 2015 2016 2017 Total Turn arounds 131 117 152 Capacity on cruise ships with turn 260.000 255.000 364.000 around Travelling through 171.000 161.000 163.000 CPH Airport (85.000 on bus) (65.000 on bus) (77.000 on bus) Turnarounds scheduled for 66 (50% of total) 65 (55% of total) 85 (56%) weekends → Cruise with turn around is increasing by 30 % → Of the potential 728.000 airport passengers in 2017 it is estimated that 326.000 will travel through CPH on arrival and departure → Increase in ships turning over in CMP – how ever small decrees in amount of passengers travel to and from CPH on dep/arr date. → More turnovers in CMP in the weekend – but not more passengers in CPH (percent-wise) → One big day this season (Thursday July 27th)
Passenger flow from P5 to terminals Expansion of the central security building with approximately 5000m2 still going on Passenger flow on forecourt will remain the same as last year
Baggage Pick-up P5 tent
Bus flow to P5 → max 3 busses leaving CMP at same time → next 3 busses must leave with min. 10 minutes interval → OBS!! Early arriving busses will be denied access to P5 and sent to T1
Bus Parking – T2 Cruise buses Additional charter buses Crew buses
Bus Parking - T3 EAST
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