1 AOC meeting 7 November 2017 CSO Orienteringsmøde 20. juni 2016
Agenda Welcome Minutes from last meeting Information from sub-committees Presentation of new Lounge Operator ”TAV” Information from CPH including updates on following issues: Safety Security Update on the Ground Handling Processes due new Border Control SLA update Expansion of Baggage Factory West Facilities Misc. 2
SPI 1 – Runway Safety Numbers of Runway incursions Numbers of Crossing of lit stopbar 3
SPI 2 – Foreign Object Debris (FOD) FOD reported by pilots/Naviair 0 Aircraft damage from FOD 0 FOD Inspectors qualified vs. FOD 91/91 Inspectors tested Trends shown as number from this month 2017 vs. last month 2017. 4
SPI 3 – Near-misses involving aircraft (per 10.000 ops) Numbers of reported near-misses Reported near-misses 11.51 Near-misses involving 0.00 avoiding actions Trends shown as number from year-to-month 2017 vs. year-to-month 2016. 5
SPI 4 – Aircraft Damage (per 10.000 ops) Reported aircraft 0.85 Numbers of a/c damage on ground damage Reported aircraft 0.00 damage involving CPH Trends shown as number from year-to-month 2017 vs. year-to-month 2016. 6
SPI 5 – CNS SPI 5 measures the following functional systems 3 occurrences, 1 with Ground Radar operational consequence on increase of ATC Naviagation Aids workload due to Runway- and taxiway ligthing malfunction with stopbar. Tactical- and Operational information Metoerological aids 7
SPI 6 – Birdstrikes Total identified birdstrikes 11 Birdstrikes with high risk 1 species % birdstrikes reported by 80% pilot Trends shown as number from year-to-month 2017 vs. year-to-month 2016. 8
SPI – 7 Reporting culture % reportable incidents 95% 1 kørsel bagom fly under reported to CPH push-back uden undvigemanøvre påkrævet Reportable incidents 0 received within CNS domain Trends shown as number from year-to-month 2017 vs. year-to-month 2016. 9
SPI – 8 Improper parking of aircraft on stands Number of improper 1 F95 parking on stands Trends shown as number from year-to-month 2017 vs. year-to-month 2016. 10
Agenda Welcome Minutes from last meeting Information from sub-committees Presentation of new Lounge Operator ”TAV” Information from CPH including updates on following issues: Safety Security Update on the Ground Handling Processes due new Border Control SLA update Expansion of Baggage Factory West Facilities Misc. 11
12 Update from Security CSC Performance report week 40-43 Status - evaluation and lesson learned 12
Performance report week 40 - 43 3
Waiting time at CSC (in peak) – October 2017 There were 0 days in October where waiting times exceeded 15 minutes (KPI 90%) – despite the increased number of passengers traveling during week 41 and 42 where there were autumn holiday in Denmark. 14
Waiting time at CSC (all day) – October 2017 There were 1 day in October with waiting times more than 20 minutes (KPI 99%) Saturday 21-10-17: We experienced extended waiting times in T2 between 11.40 – 13.25 du to an increased number of passengers (approx. + 300 pax). Longest waiting time measured in T2 = 33 minutes (no extended waiting times in T3). 15
16 Update from Security CSC Performance report week 40-43 Status - evaluation and lesson learned 16
Status on evaluation and lesson learned Initiated after the evacuation of T2 – 12th September Suspicious object at odd-size T2 1) Evaluation meetings was held internally in CPH in September. 2) Security has held meetings with OS/LH Peter Møller and Ground Handler Aviator to discuss and evaluate the evacuation. 3) Lesson learned: In critical circumstances Security will ensure pre- warning to Ground Handlers in case of detained baggage (in order to ensure that the involved passenger is not boarded). 7
Agenda Welcome Minutes from last meeting Information from sub-committees Presentation of new Lounge Operator ”TAV” Information from CPH including updates on following issues: Safety Security Update on the Ground Handling Processes due new Border Control SLA update Expansion of Baggage Factory West Facilities Misc. 18
19 Border Control Ground Operations AOC Update 7 November 2017
Changes to the Ground Operations Arrival Process • New baggage arrival handling process for Non-Schengen designed and implemented in cooperation with SGH, Aviator, Menzies and CFS • The process is active during Non-Schengen arrival peak hours 12:00-14:00 Mainly Mainly Non- • Stand D1 is used for consolidation and temporary storage of Non-Schengen Schengen Schengen arriving baggage • CPH is orchestrating the sequencing of baggage delivery based on estimated PAX arrival time in Baggage Reclaim – automation of process is under development • The process is expected to be required potentially until June 2018
Key Factors Impacting Ground Operations Performance Non- Police Schengen Manning of Arrival Border Times Control Non- Ground Schengen Handler PAX and Manning BAX Volume 21
Waiting time Passport Control Week 41 Week 42 Week 43 Observations During first three weeks the arrival waiting time on C 1 st floor is generally less than 15 minutes • On C 2 nd floor there are almost daily occurrences of 15-45 minutes waiting time • 22
Belt Allocation Hour for hour BAX in peak BAX: Non-Schengen BAX: Schengen 2500 Hour: 12-13 Hour: 14-15 2000 1500 BAX 1000 500 0 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 14 14 14 14 14 14 14 14 14 14 14 14 14 14 14 14 14 14 14 14 14 14 07-10- 08-10- 09-10- 10-10- 11-10- 12-10- 13-10- 14-10- 15-10- 16-10- 17-10- 18-10- 19-10- 20-10- 21-10- 22-10- 23-10- 24-10- 25-10- 26-10- 27-10- 28-10- 07-10- 08-10- 09-10- 10-10- 11-10- 12-10- 13-10- 14-10- 15-10- 16-10- 17-10- 18-10- 19-10- 20-10- 21-10- 22-10- 23-10- 24-10- 25-10- 26-10- 27-10- 28-10- 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2500 Hour: 13-14 Hour: 15-16 2000 1500 BAX 1000 500 0 13 13 13 13 13 13 13 13 13 13 13 13 13 13 13 13 13 13 13 13 13 13 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 07-10- 08-10- 09-10- 10-10- 11-10- 12-10- 13-10- 14-10- 15-10- 16-10- 17-10- 18-10- 19-10- 20-10- 21-10- 22-10- 23-10- 24-10- 25-10- 26-10- 27-10- 28-10- 07-10- 08-10- 09-10- 10-10- 11-10- 12-10- 13-10- 14-10- 15-10- 16-10- 17-10- 18-10- 19-10- 20-10- 21-10- 22-10- 23-10- 24-10- 25-10- 26-10- 27-10- 28-10- 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 23 Schengen / Non-Schengen BAX volume between 12:00-16:00hrs from 7 October to 28 October 2017
Ground Operations Process Performance 11/10/17 – 29/10/17 of the time, BAX is ready 17% before PAX is ready of GO/GO Prio given within 3 87% minutes after BAX & PAX are ready of first bag within 5 minutes 44% after GO/GO Prio given Non-Schengen performance between 12:00-16:00hrs from 11 October to 29 October 2017
Feedback and Observations -How did the first weeks of operation go? N O N - S C H E N G E N P A X ( 1 2 . 0 0 - 1 6 . 0 0 ) 1600 Local PAX total Transfer PAX total Go live status 1400 • Process works very well when there is queue in passport control 1200 • The sequencing model prevents die-back and congestion in offloading area 1000 PAX ON-BLOCK • Significant improvement in passenger flow in Baggage Reclaim 800 • High passenger satisfaction in Baggage Reclaim 600 • Fast delivery of all bags when offloading starts 400 • Very efficient use of infrastructure, freeing up capacity in Baggage Reclaim 200 • Good satisfaction with Crew on belt 5 0 1 2 1 3 1 4 1 5 1 2 1 3 1 4 1 5 1 2 1 3 1 4 1 5 1 2 1 3 1 5 1 2 1 3 1 5 1 2 1 3 1 4 1 5 1 2 1 3 1 4 1 5 0 9 - 1 0 - 2 0 1 7 1 0 - 1 0 - 2 0 1 7 1 1 - 1 0 - 2 0 1 7 1 2 - 1 0 - 1 3 - 1 0 - 1 4 - 1 0 - 2 0 1 7 1 5 - 1 0 - 2 0 1 7 2 0 1 7 2 0 1 7 Actions taken during the first weeks • Revised process for priority baggage • Revised timespan to 12:00-14:00 effective 7.11.17 • Change of Signage in Baggage Reclaim • Continuous observations and minor modifications • Establish measurement platform and future KPIs • Development of digital communication platform • Re-opening D1 in the morning and late afternoon/evening from 31.10.17
Next Steps • Continue observations, measurements and fine-tuning of process • Establish KPI measurements • Replace manual labor with digitalized and automated solutions, such as: • Estimated PAX arrival time in Baggage Reclaim • Red/Green Traffic Lights for entering Offloading area • Remote orchestration • Identify long-term ownership of process • Identify how learnings can be incorporated in BRP2-2 and other projects
Recommend
More recommend
