Langara College Information Technology IT Info-Session – Oct 2016 INFORMATION TECHNOLOGY
Agenda IT Strategic New Building Printing & A/V IT Governance IT Service Desk Plan Update Updates Email Project IE CRM & Migration: WiFi Upgrade Service Packs Updates Domino O365 Update INFORMATION TECHNOLOGY
IT Strategic Plan Improved alignment with college vision categories Improved strategic and tactical management within IT Maintenance windows 18 months ahead for planned outages Presentation of plan at Presentation of final plan Next Steps: Next revision of plan Langara Council & LLT across Langara INFORMATION TECHNOLOGY
IT Governance Improved IT governance and transparency Kick-off meeting for IT Terms of Reference Governance & Advisory approved Committee held in December 2015 Dan Thorpe appointed as Last met Aug, 2016. Next Co-Chair meeting, mid Nov, 2016 INFORMATION TECHNOLOGY
IT Service Desk Stats Requests submitted to IT 30000 25000 23233 20670 20000 17656 15864 14789 14416 15000 12891 9973 9621 10000 6919 5000 3277 0 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 INFORMATION TECHNOLOGY
IT Service Desk Location Change A104 Service Desk was closed Library is the new permanent Service All contact info stays the same: down June 1 Desk location – More central ithelp@Langara.ca; 5999 INFORMATION TECHNOLOGY
New Science & Technology Building August 2016: September 2016: • IT gained access to building • occupancy and opening of building • Completed all work in 30 days • All IT/AV systems up and running • Network installation • IT moved and reconnected computers & phones for over 100 • A/V install staff & faculty Lecture theatre in basement ready for spring semester INFORMATION TECHNOLOGY
Printing Updates Shared Network Multi-Function Printing model Reduce Local Devices RFP in the printers • Release station for new year secured printing Printing in the T Printing in the rest of campus building Printing solutions: • Goal is to have high capacity • MFDs on 2 nd and 4 th floor network printers available in • Network shared printers in close proximity to faculty offices each department pod area INFORMATION TECHNOLOGY
AV Updates Recent Accomplishments: Upcoming: • Instructional videos available • Technology adoption through on IT site Ed-tech • Upgrades to A building lecture • Partnering to support the use theatres of classroom technology • Upgrading classrooms to thin • New lecture theater in T- clients building • Classroom AV training sessions • Classroom collaboration device • New document cameras (Sharelink) (Elmos) INFORMATION TECHNOLOGY
Computer Lab Enhancements New Dual purpose lab • B018 was transformed from a classroom to 40 person dual purpose lab Hybrid desks to New Mac Lab support easy • B014 was transformed transition from from a classroom to classroom to full 40 person mac lab thin client computer lab INFORMATION TECHNOLOGY
Projects in Progress International Firewall Banner Fall Service Education Upgrade Upgrades Pack CRM Email Project Wi-Fi Migration – Domino Upgrade O365 INFORMATION TECHNOLOGY
Upcoming Projects Expanded Student Backup Storage Symplicity Advocate for Student Conduct/ Judicial Affairs High Availability Oracle Database Hardware INFORMATION TECHNOLOGY
Email Project – O365 Update Project implementation underway New webmail Interface: 17 Departments Outlook Web Migrated App Email and Calendaring - to replace SunOne and Zimbra (for employees) SunOne 333 employees migration migrated underway 100% of Zimbra Users migrated by Oct 4 INFORMATION TECHNOLOGY
International Education CRM • Provide functionality for automatic communication to students throughout the admissions process (replacing the current BRM process). Work under way for second release The first release of the new CRM completed on Sept 13 • Provides the basic functionality to manage prospect, applicant and student contacts INFORMATION TECHNOLOGY
Project Domino - Update Next up: Network, A/V & Client • Moves for Services work for the New Advancement/Foundation and CS building & other building LEAP/STEP staff • Various faculty moves to fill offices moves and renovations vacated by move to T-building Re-located computer and Provisioned 2 new phones for 98 staff computer labs INFORMATION TECHNOLOGY
New Windows Desktop Environment New New desktop Desktop Windows 8.1 8.1 template New desktop images & updates will Training to be template to being management desktop happen over available by created & deployed to infrastructure devices (thin the next 12 department Plans for employees clients) months Windows 10 INFORMATION TECHNOLOGY
WiFi Upgrade Replacement of wireless infrastructure • A, C, G Building and LSU building • To be completed by March 31, 2017 Goal: enough density to Planning to support 2.5 enable better experience devices/person in classrooms INFORMATION TECHNOLOGY
Service Packs Starting Fall Service Summer Service Pack: Pack : • Updates for institutional • TranscriptBC update reporting • Changes to registration • Pension adjustments priority reported on T4’s • Sympilicty for CS coop • New functionality for SSB students now available Financial Aid • HR changes • Changes to Payroll report INFORMATION TECHNOLOGY
Q & A INFORMATION TECHNOLOGY
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