Langara College Information Technology IT Info-Session – October 2015 INFORMATION TECHNOLOGY
Agenda 1 IT Organization Changes 2 IT Strategic Plan 3 IT Governance 4 IT Service Desk 5 User Groups 6 Computer Lab Enhancements 7 Project Updates 8 Email Migration Project 9 Translink Compass Project 10 Service Packs INFORMATION TECHNOLOGY
IT Organization Changes Computer Support Technician SQL Developer Jeff Keerthi Fall Co-op Students Amanda Chris Farzaneh Zeal INFORMATION TECHNOLOGY
IT Organization Changes Chief Information Officer – Jag Madan • Began September 1, 2015 • Previous CIO at Vancouver Community College • Over 20 years in senior IT roles • Help Langara transform into student-centric digital enterprise • Combine strategic and tactical, “ stratactical ” approach to add value to the College • Student outreach and impromptu focus groups on campus INFORMATION TECHNOLOGY
IT Strategic Plan • Alignment with College Strategic Plan & Academic Plan • Comprehensive College-wide plan of record of high, medium and low priority projects and initiatives • Maintenance windows 18 months ahead for planned outages INFORMATION TECHNOLOGY
IT Governance INFORMATION TECHNOLOGY
IT Service Desk Highlights New Emergency Phone Calls Phone Procedure Non-Emergency 19% • Quicker response to instructional issues • Reduced impact of technical issues • Decreased class Emergency 81% disruptions Emergency Non-Emergency INFORMATION TECHNOLOGY
IT Service Desk Highlights Average Time to Close Tickets 50 43.2 45 40 35 30 HOURS 25 20 15 12.5 10 5 0 Jan, 2015 - Sep, 2015 Sep, 2015 - Oct, 2015 • • Fall 2015 – 1st start of semester to Quicker service – 3X shorter time to have full Service Desk capacity in years close tickets since full capacity INFORMATION TECHNOLOGY
User Groups - Update Group Changes: PC Lab and Classroom and Current User Group Topics: Lecture Theatre User Group merged • A130 upgrade – mice mitigation • More efficient forum to • DVP’s (27 replaced – 7 remaining) provide feedback and bring • Citrix upgrade success forth issues • HO Drive Upgrade (Students) • Additional CSIS Software • Input for changes to • Dual Purpose Labs Classroom, Lab and Lecture • Prototype Lecterns theatre technology INFORMATION TECHNOLOGY
Lectern Prototypes • Model intended to replace current lecterns • Standard lectern in new building • Available for viewing in C265 (starting next week) Benefits: • Citrix – faster technology • Attached desk • Larger lectern • Extended arm monitor with touch panel INFORMATION TECHNOLOGY
Computer Lab Enhancements Accomplishments: • A130 Lecture hall received new wiring and instructional technology • New Citrix labs: A351, B015, B019 Equipped for Comp. Sci. and Math & Stats • A215 now instructional space for RMT program • A221 vacated and transformed into offices • A221 Print station relocated • Completed design of dual purpose lab desks Dual purpose labs in progress: • L303/L304 being transformed into dual purpose classrooms Hybrid desks to support easy transition from classroom to full computer lab Contact: Alexander Goldman – agoldman@langara.ca INFORMATION TECHNOLOGY
Project Status Project / Initiative Health Progress Last Change Risk Risk Description Leapfrog Program 5% Planning Resource availability ESSSE 35% Design for Luminis/Banner Resource availability Windows Desktop Migration 15% Started and in progress Student Drive Migration 100% Completed Translink Compass 100% Completed Email - Employee Migration 40% Faculty migration planning Resources Fall Service Pack 40% In progress Summer Service Pack 100% Released to users Telephone Upgrade (VOIP) 30% Starting RFP process Time and Resources PCI Compliance 50% Analyzing solution for CS, IE & Homestay Resources Summer Classroom/Lab Enhancements 80% Waiting to complete L303 and L304 Knowledge Management (KCS) 15% Discovery and Planning Classroom Technology 15% Design and planning for A130 Time and Resources INFORMATION TECHNOLOGY
ESSSE Project E ssential S ystems S tabilization and S ecurity E nhancements 7 essential systems identified Banner SSB and INB, Luminis portal, Room Booking System (Schedule Expert), www.langara.bc.ca, Account provisioning, Lab and desktop software, College phone system Banner – Upgrade to Oracle 12c is planned over Christmas break Luminis – Upgrade is planned for the end of Jan 2016. Schedule Expert – Testing underway and Upgrade is planned for the first week of Jan 2016 College phone system – RFP will be issued to start the move to a new telephone system Planning underway for enhancements and disaster recovery plans for: • The College Website • Account provisioning • Lab and Desktop software INFORMATION TECHNOLOGY
Email Project Status Department Status Department Status IT Completed Print Services Completed Co-op Completed Ed Tech Completed Homestay Completed Daycare In Progress Human Resources Completed TCDC In progress International Education Completed VOLT Oct 22 Office365 users (Exec, DDC) Completed Student Engagement (The Hub) Oct 26 Library Completed Counselling Oct 26-30 Registrar and Enrolment Services Completed Disability Services Nov 2-6 Finance and Purchasing Completed Bookstore Nov 9-17 Records Management & Privacy Completed Athletics & Intramurals Dec 14-15 Facilities Completed Planning Faculty INFORMATION TECHNOLOGY
Email Project • 219 staff migrated • Co-op students leading migration process • Testing solution for Apple computers • Faculty Migration Planning in progress Inventory and hardware assessment INFORMATION TECHNOLOGY
Translink Compass Project • Implemented infrastructure for Compass Cards Distributed Langara students to activate and (Summer) request U-Pass BC each month • No more paper passes Compass Cards Distributed (Fall) • Successful distribution of Compass card Cards Linked and • Student outreach work Activated • Project Closed INFORMATION TECHNOLOGY
Service Packs Summer Service Pack released and key items complete: • Fixed a number of bugs affecting account creation for students and employees • Changes to website to not display certain job titles in the phone directory Starting Fall Service Pack: • Student Computer User ID self-service password reset • CUPE Length of Service Report enhancement INFORMATION TECHNOLOGY
Flood Intervention Flood in A building affecting the Mac Lab (A110) • Timely intervention by IT employees • Lab cleared, all equipment saved • No water damage to equipment • Lab relocated to library, then back to A110 • Prevented large resource loss to the college • Enabled successful launch of the Web and Mobile App Design and Development Program INFORMATION TECHNOLOGY
Q & A INFORMATION TECHNOLOGY
Recommend
More recommend
