Langara College Information Technology IT Info-Session – May 2016 INFORMATION TECHNOLOGY
Agenda 1 IT Strategic Plan 2 IT Governance 3 IT Service Desk 4 New Building Update 5 A/V Updates 6 Project Updates 7 ESSSE & Telephone Upgrade 8 KCS 9 Windows Migration & O365 Update 10 Service Packs INFORMATION TECHNOLOGY
IT Strategic Plan • Improved alignment with college vision categories • Improved strategic and tactical management within IT • Maintenance windows 18 months ahead for planned outages Next Steps: • Presentation of plan at Langara Council • Next revision of plan • Presentation of final plan across Langara INFORMATION TECHNOLOGY
IT Governance • Improved IT governance and transparency • Kick-off meeting for IT Governance & Advisory Committee held in December 2015 • Second meeting held in April, 2016 • Dan Thorpe appointed as Co-Chair • Terms of Reference approved INFORMATION TECHNOLOGY
IT Service Desk Stats Requests Submitted to IT 19,362 20000 18000 16551 15864 16000 14789 14416 14000 12891 12000 9973 9621 10000 8000 6919 6000 3277 4000 2000 0 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 • In the last 6 months, we’ve received 10,298 requests! INFORMATION TECHNOLOGY
IT Service Desk Location Change • Library will be the • 2 service desks until June 1 • A104 Service Desk will be • A104 new permanent closed down June 1 • Library Service Desk location INFORMATION TECHNOLOGY
New Science & Technology Building - Update • August 2016: – IT gains access to building – 30 days to complete all work – Network installation – A/V install • September 2016: • All IT hands on deck to – occupancy and opening of complete installation for Fall building 2016 semester INFORMATION TECHNOLOGY
AV Updates Recent Accomplishments: Upcoming advances: • Upgraded monitors on wheels • Instructional videos to become available on IT site • Implemented BOSE powered • New lighting system in A130 speaker system for events • Customized COW for library use • Evergreening 20 Classrooms and loan out • Upgrades to 4 theatres & 5 computer labs INFORMATION TECHNOLOGY
Lectern Prototypes • Standard lectern in new building • Will eventually replace old lectern • User group and faculty feedback has helped with testing and fine-tuning • Available for viewing in C265 and in room L303 & L304 Benefits: • Newer technology • More versatility • Monitor on arm • Touch panel INFORMATION TECHNOLOGY
Computer Lab Enhancements • 2 Dual purpose labs now operational - L303/L304 • Hybrid desks to support easy transition from classroom to full computer lab Contact: Alexander Goldman – agoldman@langara.ca INFORMATION TECHNOLOGY
A247 Mac Lab Upgrades • Mac Lab A247 has now been upgraded to new iMacs • April 2016 – Online employee iMac sale • All computers sold out within 30 seconds INFORMATION TECHNOLOGY
Project Status Project / Initiative Health February May Last Change Risk Risk Description ESSSE 60% 80% Disaster Recovery Planning underway Windows Desktop Infrastructure 30% 100% Complete O365 Email and Calendar 0% 20% Design drafted Resource availability Spring Service Pack 20% 100% Released to users Summer Service Pack 0% 15% In progress Telephone Upgrade (VOIP) 70% 100% Phone implementation completed PCI Compliance 50% 50% Analyzing solutions for CS Resource availability Classroom/Lab Enhancements 80% 100% Complete Knowledge Management (KCS) 15% 20% Vendor selected New Building Technology 10% 20% IT/AV/Network Planning Time Banner Upgrades 0% 10% Work Underway IE CRM 0% 25% Vendor Selected. Planning implementation INFORMATION TECHNOLOGY
Upcoming Projects • International Education CRM (Customer Relationship Management) – in progress • Banner Upgrades – in progress • Project Domino – Network, A/V & Client Services work for the New building & other building moves and renovations INFORMATION TECHNOLOGY
ESSSE Project E ssential S ystems S tabilization and S ecurity E nhancements 7 essential systems identified Banner SSB and INB, Luminis portal, Room Booking System (Schedule Expert), www.langara.ca, Account provisioning, Lab and desktop software, College phone system Banner – Upgrade to Oracle 12c completed Luminis – Hardware and software upgrade completed Schedule Expert – Upgrade completed College phone system – Implementation Completed Planning underway for enhancements and disaster recovery plans for: • Enterprise Risk Management • The College Website • Account provisioning • Lab and Desktop software INFORMATION TECHNOLOGY
Telephone Upgrade Project Success Implementation of new phone system completed! Click here for • A key initiative of the ESSSE project information on the new Phone System • All phones on campus have been replaced • Installation from mid-February until the end of March • Over 1,000 new phones deployed • Installation led by co-op students • If you haven’t received a new phone or are having issues with your phone, please contact the IT Service Desk at ithelp@langara.ca INFORMATION TECHNOLOGY
KCS (KnowledgeCentered Support) • Leverage Knowledge Centered Support (KCS) methodologies • Unify knowledge management for Service Desk. • Share IT know-how with students and employees via on-line self-serve portals (future) • Pilot phase completed • Right Answers selected as vendor INFORMATION TECHNOLOGY
Windows Migration Update • New desktop management infrastructure • New desktop images & desktop devices • New Windows 8.1 template created • Plans for Windows 10 • 8.1 template to be deployed to employees soon • Desktop deployments will happen over the next 12 months INFORMATION TECHNOLOGY
Email Project – O365 Update • Email and Calendaring - to replace SunOne and Zimbra (for employees) • Project implementation beginning soon • Migrate Zimbra Users by September & SunOne users by end of year INFORMATION TECHNOLOGY
Service Packs Spring Service Pack released and key items complete: • SSB Faculty evaluations – Continuing calculations • Division Assistant class list access for SRI surveys Starting Summer Service Pack: • TranscriptBC update • HR changes • Changes to registration priority INFORMATION TECHNOLOGY
Q & A INFORMATION TECHNOLOGY
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