DESiGN THiNKiNG to Build Hospital-Primary Using Care Partnerships - PowerPoint PPT Presentation

DESiGN THiNKiNG to Build Hospital-Primary Using Care Partnerships Empathize Define Ideate Prototype Test and Refine HEALTHY SAFETY NET 2018: BUILDING RESILIENCE MODERATED BY: Paul Propson , CEO, Covenant Community Care Ellen Ward , Manager, Value Partnership, BCBSM PRESENTED BY: Juliet L. Rogers , PhD, MPH, CEO, Blue Cottage Consulting

DESiGN THiNKiNG to Build Hospital-Primary Using Care Partnerships T H E S TO RY In the era of value-based payment, relationships between safety net providers and hospitals are increasingly important. Together, we can work to better manage the many contributors to poor health and support our patients in living healthier and happier lives. For the purpose of our exercise today, we are focusing on solving the problem of patients choosing hospital-based care when primary care is the more appropriate, more cost-effective, and more optimal option for continuity of care. HEALTHY SAFETY NET 2018: BUILDING RESILIENCE | USING DESIGN THINKING TO BUILD HOSPITAL-PRIMARY CARE PARTNERSHIPS BLUE COTTAGE CONSULTING

DESiGN THiNKiNG to Build Hospital-Primary Using Care Partnerships T H E W I C K E D P R O B L E M Difficult to define with clarity. Interdependencies abound. No clear or easy solutions. • People go to hospitals for primary care too often and unnecessarily • Hospital readmissions are expensive • Hospitals are challenged with treating individuals with addiction • Hospitals are challenged with treating individuals with mental illness • People need food, housing, transportation, and a job to be well HEALTHY SAFETY NET 2018: BUILDING RESILIENCE | USING DESIGN THINKING TO BUILD HOSPITAL-PRIMARY CARE PARTNERSHIPS BLUE COTTAGE CONSULTING

DESiGN THiNKiNG to Build Hospital-Primary Using Care Partnerships Define Ideate Prototype Test and Refine Empathize Walk in the shoes of the person you would like to impact HEALTHY SAFETY NET 2018: BUILDING RESILIENCE | USING DESIGN THINKING TO BUILD HOSPITAL-PRIMARY CARE PARTNERSHIPS BLUE COTTAGE CONSULTING

DESiGN THiNKiNG to Build Hospital-Primary Using Care Partnerships Empathize Ideate Prototype Test and Refine Define Research options to make a difference and draft a guiding vision for your effort HEALTHY SAFETY NET 2018: BUILDING RESILIENCE | USING DESIGN THINKING TO BUILD HOSPITAL-PRIMARY CARE PARTNERSHIPS BLUE COTTAGE CONSULTING

DESiGN THiNKiNG to Build Hospital-Primary Using Care Partnerships Empathize Define Prototype Test and Refine Ideate Generate ideas; Don't filter Don’t be afraid to think BIG HEALTHY SAFETY NET 2018: BUILDING RESILIENCE | USING DESIGN THINKING TO BUILD HOSPITAL-PRIMARY CARE PARTNERSHIPS BLUE COTTAGE CONSULTING

DESiGN THiNKiNG to Build Hospital-Primary Using Care Partnerships Empathize Define Test and Ideate Refine Prototype Draft a plan Build a model HEALTHY SAFETY NET 2018: BUILDING RESILIENCE | USING DESIGN THINKING TO BUILD HOSPITAL-PRIMARY CARE PARTNERSHIPS BLUE COTTAGE CONSULTING

DESiGN THiNKiNG to Build Hospital-Primary Using Care Partnerships Empathize Define Ideate Prototype Test and Refine Test & collect the feedback; Adjust and try again HEALTHY SAFETY NET 2018: BUILDING RESILIENCE | USING DESIGN THINKING TO BUILD HOSPITAL-PRIMARY CARE PARTNERSHIPS BLUE COTTAGE CONSULTING

DESiGN THiNKiNG to Build Hospital-Primary Using Care Partnerships Empathize Define Ideate Prototype Test and Refine Design Thinking is about breakthrough innovation. Go beyond incremental change. Transform healthcare.