Need Help? Call Service Desk at 503-945-5623 option #3 for technical support. • Please MUTE your Skype room. • If you DO NOT have audio/headset; you will need to select “Don’t join audio” and you’ll need to Join by phone by calling +1 (503) 934-1400 Conference ID: 9669451 • If you are at a group site, please email PROGRAM ACCURACY-North Region PROGRAM.ACCNorth@dhsoha.state.or.us with a class roster and include the participants: First and last name, and OR# 1
Accuracy Lab Common Chil ild Support Errors • Most common errors found • What screens to use • What counts? • Conversions-How often is this received? 2
Chil ild Support Error #1 Common Error: Using incorrect verification Best Practice: Verify one month of recent and representative income to determine earnings. 3
Acceptable Forms of Verif ification Acceptable Forms of f Verification Using Child Support Screens Court record (SMUX, SMU1, SAPH, SMEH) Statement of person providing Contribution Check/Receipts income-in-kind or child support Support agreement Correspondence on support payments Multiple Program Worker Guides MP-2: Verifying Client Information 6. Income: C/D https://apps.state.or.us/cf1/EligManual/EMnlFrame.htm?Page+ID=13-toc 4
Example #1 5
Example #2 Questions?? 6
Chil ild Support Error #2 Common Error: Incorrectly calculating child support depending on how often it is received Best Practice: : Prospective budgeting requires using all available information (verification of past income, collateral contacts and conversations with the client) to project future income 7
EXAMPLE #3 #3 SMU1, 234AA11111B41 LOPES, MARIO SMITH, LANA 500 SPOON STREET 300 FORK RD BEND, OR 97001 PORTLAND, OR 97233 777-88-9999 666-55-4444 FANCY PAINTING, INC 532 S AVE SALEM, OR 97301 17544.71 18828.71 OLEG 111-22-3333 11-28-97 SON 266.00 BOB 235-64-8019 01-01-01 SON Do not use Court Ordered Child ASHLIE 350-34-6090 05-22-15 DAUGHTER Support amount on this page. 8
SMU1 SMU1, 234AA11111B41 9
Example #4 SMU1, 548CD11111B41 LUCKY, HOPE DAVIDSON, ALEX 54125 205 TH AVE UNIT 13 687 NW RIGS STREET PORTLAND, OR 97233 TIGARD, OR 97331 221-56-0887 487-33-0330 FANCY PAINTING, INC 532 S AVE SALEM, OR 97301 TASHA 540-88-6078 11-28-05 DAUGHTER 350.00 Do not use Court Ordered Child Support amount on this page. 10
SMU1 EXAMPLE Questi tions?? 11
Chil ild Support Error #3 Common Error: Cash medical support is missed on SMUX or not included and addressed. Best Practice: : Always remember to check the first page of SMUX to see if cash medical support is ordered. If so see program specific guidelines on how to address and count for the case. 12
How to Count Medic ical Support fo for Diff ifferent Programs SNAP: Narrate if any part of the child support is used for medical costs Yes : Cash medical support is excluded : use SUP AMOUNT on SMR1 screen. No : Cash medical support is included : use CHECK AMT on SMR1 screen. ERDC/OSIP/OSIPM/QMB: Cash medical support is included in determining countable income. TANF: Cash medical support is excluded in determining countable income. 13
EXAMPLE #5 SMU1, 234AA11111B41 OLIVER, JOHN JONNTSON, MELISA 123 WALL STREET 456 MAIN STREET NEW YORK, NY 10001 PORTLAND, OR 97233 111-82-8745 540-85-8543 HOME BOX OFFICE 1100 AVE OF THE AMERICANS NEW YORK, NY 10036 JON 111-22-3333 11-28-99 SON BOB 235-64-8019 01-01-01 SON ASHLIE 350-34-6090 05-22-15 DAUGHTER Do not use Court Ordered Child Support and Medical Support amounts on this page. 14
SMR1 SMU1, 234AA11111B41 JONTSON, MELISA Questi tions?? 15
Chil ild Support Error #4 Common Error: Worker does not verify who the child support is being paid to, resulting in either incorrectly counting or not counting income on the case. Best Practice: : Check SMEH to determine who the child support payments are being made to. 16
EXAMPLE #6 SMU1, 111AA11111A41 KING, JOHN KING, KATE 800 WINTER RD 333 NE SPRING ST PORTLAND, OR 97229 PORTLAND, OR 97233 457-25-6599 658-25-4587 ABC CONSTRUCTION, LLC 999 SE 1 ST RD BEAVERTON, OR 97235 JASON 111-22-3333 01-01-96 SON WILLIAM 235-64-8019 05-21-99 SON 17
SMEH SMEH, 111AA11111A41 KING, KATE NORLEY, KATE BOFA BOFA KING, JAMES KING, JAMES CHASE CHASE NORLEY, KATE KING, KATE BOFA BOFA KING, JAMES CHASE KING, KATE BOFA KING, JAMES CHASE KING, KATE BOFA Questi tions?? 18
Need more help? -Staff tools fo for SNAP, ERDC, and TANF - Don’t forget to check your I -learn fo for additional resources. -Want to le learn more about eli ligibility screens? Contact your lo local Quality Assurance Region team fo for IE IEVS train ining. Questi tions? 19
Thank you and enjoy the rest of your day! Email questions to your Region Teams at: District 1, 3 , 4: PROGRAM ACCURACY-West Region (PROGRAM.ACCWest@dhsoha.state.or.us) District 2, 9, 15, 16: PROGRAM ACCURACY-North Region (PROGRAM.ACCNorth@dhsoha.state.or.us) District 5, 6, 7, 8, 10, 11: PROGRAM ACCURACY-South Region (PROGRAM.ACCSouth@dhsoha.state.or.us) District 12, 13, 14: PROGRAM ACCURACY-East Region (PROGRAM.ACCEast@dhsoha.state.or.us) Presentation brought to you by the North Region Team: Stephanie Cooke, Yelena Levchenkova, Jean Cubic, Jouly Lao 20
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