Centre Volunteers in Medicine Volunteer Orientation
History Based on the “Volunteers in Medicine” model which originated in Hilton Head, South Carolina. Community ownership and passion instrumental in the creation of CVIM. The doors of CVIM opened in February of 2003.
Vision “All Centre County residents have access to healthcare.”
Mission “ Centre Volunteers in Medicine will serve and advocate for the medically underserved residents of Centre County.”
Centre County By the Numbers More than 11,000 medically uninsured More than 33,000 estimated dentally uninsured Many earn to much to qualify for Medicaid yet not enough to afford medical coverage.
The truth of the matter Misconception CVIM receives most of its funding through state dollars. Misconception People who use CVIM services do not work . Misconception If someone is sick, they’ll seek help.
Realities Why Patients Delay Seeking Care Inability to afford medication Shame & embarrassment with the deteriorating state of their condition Sharing of medication or insulin with a family member Fear of being diagnosed with a serious illness or surgery Fear of financial devastation due to lack of disability coverage Too proud to seek “charity” help Down playing illness due to perceived cost Fear of who would care for children
Patient Eligibility Criteria Must reside in Centre County Family income at or below 200% of the federal poverty level No health insurance • To obtain free medical services No dental insurance • To obtain free dental services
CVIM Services Primary Medical Care Primary Dental Care Case Management Services Medication Assistance Program
Medical Services CVIM provides: Appointment with a family doctor: Preventative Care Urgent Care (illness) Chronic Disease Management Diagnostic Tests and Labs Referrals to Specialists CVIM Does not provide: Surgery, emergency treatment, prenatal care, family planning services.
CVIM Medical Clinic Most commonly treated conditions include: Hypertension Diabetes Anxiety High Cholesterol Depression
Dr. Richard M. Madore Dental Clinic Most commonly treated dental health needs include: Emergency Evaluations Extractions Restorative Work Dental Hygiene Give Kids A Smile and Vision Day
CVIM Case Management Assist with enrollment applications for public assistance programs Basic Needs Case Management Oversee Tobacco Cessation Program
CVIM Medication Assistance Program MAP provides critical support to CVIM patients by offering prescription medications at no cost. Donated through Indigent Drug Programs Purchased at reduced cost In 2013/2014 CVIM received over $1.2 million worth of medications for our patients.
CVIM By the Numbers: Services Fiscal year 2013-2014 • 2,112 Medical clinic visits • 1,260 Dental clinic visits • 493 Lab visits • 1,025 Case management visits • 7,791 Prescriptions filled • 676 Eligibility assessments
Organizational Chart Board of Directors Executive Director Cheryl White Executive Admin Development Operations Clinical Services Asst Medical Director Dental Director Coordinator Coordinator Director Ray Nungesser John Damcott Katie Becky Schrope Kristi Mattzela Sue Forster Oppermann Staff Nurses Clinical Admin Dental Hygienists MAP/Med Dist. Clinical Staff Dentist Dental Assistants Cheryl Trombley Case Manager Asst Sue Green Dana Jaeger Pharmacist Jason Stetson Trina Spangler Joyce Shelley Murray Alexandra Sara Medina Denise Rhoads Denise Kreckel McCloskey Boateng
CVIM By the Numbers: Volunteers Professional Volunteers • 11 Dental Providers • 19 Medical Providers • 9 Licensed Pharmacists • Numerous Specialists 186 volunteers donated 16,974 hours of their time to the clinic in fiscal year 2013-2014
Time for a tour!
Volunteer Expectations Fulfill the minimum hours requirement fro assigned position. Report a few minutes early for your shift. If you cannot fulfill your shift, give ample notice. Notify the VC of a leave of absence ASAP. Wear your nametag. Keep accurate records of volunteer records.
Confidentiality Confidentiality Agreement Under no circumstances should volunteers disclose any CVIM confidential information including: Patient information Donor information Other clinic business
Student Volunteers Must be at least 18 years of age. Commit to a weekly shift for at least one full semester. Provide reliable transportation Observe the dress code We do not offer shadowing opportunities If you need a reference or recommendation, you must volunteer at least 40 hours.
Clinical Volunteers Clinicians can volunteer as little as 4 hours per month. Professional Liability Coverage is available at no charge to all licensed providers . Clinicians set the pace and number of patients seen. Staff nurse is on site during clinic hours.
Greeter Position Description: Greets patients/visitors at the door. Helps patients sign in. Assists with children while parents receive care. Notifies clinic of patient arrivals Time requirement: One 4 hour shift per week, 8:30-1:00 or 1:00-4:30
Receptionist Position Description Answer phones and direct phone calls Greet and assist patients/visitors Schedule appointments by computer Screen clients for eligibility Time Requirement One 4 hour shift per week, 8:30-1:00 or 1:00-4:30
Medical Records Position Description: Prepare charts for medical clinic. File documents in charts. Assemble chart for new patients. Time Requirement: One 2-3 hour shift per week, flexible scheduling
Medication Assistance Program Position Description: Complete applications to IDP programs Application follow-up Time Requirement: One 4 hour shift per week, Monday, Wednesday, or Friday morning
Case Manager/Social Worker Position Description: Conduct needs assessments. Make appropriate referrals. Assist with applications for insurance PRIOR CASE MANAGEMENT EXPERIENCE IS REQUIRED Time Requirement: One 4 hour shift per week, scheduled as needed.
Occasional Volunteer Opportunities Special Events Mailings Fundraising Events Projects Work Days Committees Driver/lunch assistant Time Requirement: Flexible and occasional hours based on project or event
Becoming A Volunteer Complete a Volunteer Application Attend a Volunteer Information Session Complete volunteer interest form and confidentiality agreement Meet with Supervising Staff Member Review job requirements and expectations Complete TB Test and Criminal Background Check Complete required training
“ Never doubt that a small group of thoughtful, committed citizens can change the world. Indeed, it ” is the only thing that ever has. - M ARGARET M EAD
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