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ORIENTATION TO ORIENTATION TO ORIENTATION TO ORIENTATION TO ELECTRONIC VISIT VERIFICATION ELECTRONIC VISIT VERIFICATION ELECTRONIC VISIT VERIFICATION ELECTRONIC VISIT VERIFICATION (EVV) FOR DD PERSONAL SUPPORT WORKERS (PSW) DD PERSONAL SUPPORT WORKERS DD PERSONAL SUPPORT WORKERS DD PERSONAL SUPPORT WORKERS JULIE HARRISON, PRESENTER ODDS eXPRS EVV Spring/Summer 2019 Spring/Summer 2019 Spring/Summer 2019 Spring/Summer 2019

What is “EVV EVV EVV”? EVV Electronic Visit verification – or EVV EVV EVV EVV – is part of a st Century Cures Act federal law called the 21 21 st Century Cures Act . 21 21 st st Century Cures Act Century Cures Act EVV requires  real real- -time verification time verification of all Medicaid funded Attendant real real - - time verification time verification Care services  involving an in-home visit by a provider  at the time the services are received at the time the services are received by the individual at the time the services are received at the time the services are received 2

What information does EVV track? The 21st Century Cures Act 21st Century Cures Act states that EVV systems must capture 21st Century Cures Act 21st Century Cures Act the following information at the time the service is occurring at the time the service is occurring at the time the service is occurring at the time the service is occurring :  the INDIVIDUAL INDIVIDUAL INDIVIDUAL INDIVIDUAL receiving the service  the TYPE TYPE of service provided TYPE TYPE  the DATE DATE the service was received DATE DATE  the TIME TIME TIME TIME the service Begins and Ends  the PROVIDER PROVIDER of the service PROVIDER PROVIDER  the LOCATION LOCATION* LOCATION LOCATION * * * of the service *this is new for eXPRS eXPRS has been updated to capture all all all all of this information. 3

What services are part of EVV? EVV is required for ALL ALL ALL Attendant Care services received ALL by the individual, such as:  OR526 OR526 OR526 – Attendant Care OR526  OR526/ZE OR526/ZE OR526/ZE – Attendant Care 2:1 staff OR526/ZE  OR507 OR507 – Daily Relief Care OR507 OR507  OR502 OR502 OR502 – State Plan Personal Care OR502 EVV is not required is not required for other PSW services, like : is not required is not required ⊗ OR004 OR004 OR004 – Mileage Transportation OR004 ⊗ OR401 OR401 – Job Coaching Employment Supports OR401 OR401 4

What’s changing for PSWs with EVV? There may be some new terms PSWs will need to know:  eXPRS Desktop eXPRS Desktop eXPRS Desktop eXPRS Desktop = the regular eXPRS website  eXPRS Mobile eXPRS Mobile- -EVV EVV = eXPRS when it’s used on a mobile device. eXPRS Mobile eXPRS Mobile - - EVV EVV � eXPRS Mobile eXPRS Mobile eXPRS Mobile eXPRS Mobile- - - -EVV EVV is not an ‘app EVV EVV ‘app ‘app ‘app’ that you download to your device .  Service Delivered Service Delivered Service Delivered Service Delivered or SD SD SD SD = the “timesheet” billing data entered in eXPRS for dates/time worked by a PSW .  Case Management Entity Case Management Entity Case Management Entity Case Management Entity or CME CME CME CME = term used to describe a CDDP, a Brokerage or the CIIS Program; all of these are Case Management Entities (CME CMEs). CME CME 5

What’s changing for PSWs with EVV? There will be some changes to how a PSW bills for their time-worked with EVV, which will make billing easier.  PSWs will use a mobile device (smartphone or tablet) to log their time-worked at the time at the time at the time at the time they Start Start Start Start & Stop Stop Stop Stop working for each individual & shift .  eXPRS Mobile eXPRS Mobile eXPRS Mobile eXPRS Mobile- - -EVV - EVV EVV EVV will create & save draft draft draft draft SD billing entries for the PSW automatically & immediately in eXPRS .  PSW won’t need to manually enter their time-worked for Attendant Care services into eXPRS at payroll time. 6

What’s NOT changing for PSWs with EVV? Even with EVV EVV EVV EVV, many things will remain the same for PSWs.  PSWs will still use the eXPRS Desktop eXPRS Desktop eXPRS Desktop eXPRS Desktop (regular website) to create & submit their SD billings for non non- -EVV EVV services ( Mileage & Job non non - - EVV EVV Coaching ).  eXPRS Mobile eXPRS Mobile- eXPRS Mobile eXPRS Mobile - - -EVV EVV EVV EVV will be used for services provided/time- worked for ALL PSWs starting July 16, 2019 & going forward July 16, 2019 & going forward . July 16, 2019 & going forward July 16, 2019 & going forward  Billings for time-worked before July 16 before July 16 before July 16 before July 16 th th th th will be entered the17 old way in eXPRS Desktop eXPRS Desktop eXPRS Desktop eXPRS Desktop (regular website) . 7

What’s NOT changing for PSWs with EVV?  PSWs will still use the eXPRS Desktop eXPRS Desktop eXPRS Desktop eXPRS Desktop (regular website) to submit ALL ALL their SD billings & print timesheets for ALL ALL signatures.  The SD billing submission & timesheet process remains the same remains the same remains the same remains the same.  PSWs must still print paper timesheets for your employer to review & sign  PSWs must turn those signed timesheets in to the authorizing CME CME CME CME  PSWs will continue to receive their paychecks/direct deposits from the FMAS payroll vendor – Public Public Public Public Partnerships, LLC Partnerships, LLC Partnerships, LLC Partnerships, LLC (PPL) 8

Important things to know about EVV  Location services Location services must be set to ON ON for: Location services Location services ON ON  the mobile device mobile device mobile device mobile device you are using, AND AND AND AND  the internet browser app internet browser app internet browser app internet browser app (Chrome, Safari, Firefox, etc.) you are using to get to eXPRS  eXPRS Mobile eXPRS Mobile eXPRS Mobile- eXPRS Mobile - - -EVV EVV will ONLY EVV EVV ONLY ONLY ONLY show a PSW’s authorizations for services & individuals that are active active* * on the same date you arrive to work . active active * * � * *Active * * Active Active means : Active  the CME has put the authorization in the eXPRS website, accepted by the system and and is ready for the PSW to work & bill against and and  it is accepted accepted accepted 9

Important things to know about EVV HELPFUL TIP: HELPFUL TIP: HELPFUL TIP: HELPFUL TIP:  BEFORE you arrive to work BEFORE you arrive to work login to eXPRS Desktop BEFORE you arrive to work BEFORE you arrive to work eXPRS Desktop & eXPRS Desktop eXPRS Desktop verify you have active authorizations for the services & individuals you are scheduled to work. � BEST PRACTICE BEST PRACTICE - BEST PRACTICE BEST PRACTICE - check that your authorizations are - - active several days before you are scheduled to work several days before you are scheduled to work several days before you are scheduled to work, so you several days before you are scheduled to work have time to resolve authorization issues before your shift starts. 10

Important things to know about EVV  Check your active authorizations by finding them on the SD billing page in eXPRS Desktop (regular eXPRS website). eXPRS Desktop eXPRS Desktop eXPRS Desktop  Confirm the Begin Begin Begin Begin & End Dates End Dates End Dates End Dates for the service have future dates, as these are the dates you are authorized to work for that individual/service. 11

How does EVV work? PSWs will use their mobile device, (smartphone or tablet) to track their time- worked … … at the time you … at the time you … at the time you … at the time you START START START START & & & & END END working END END working working working by logging in to eXPRS using an internet browser (like Safari, Edge, Chrome, etc.). � EVV is not is not an ‘app app’ that you is not is not app app download. 12

How does EVV work? In the browser app you have opened, enter the key words “ exprs exprs exprs exprs login login login ” in the login search window. Tap GO GO to search. GO GO 13

How does EVV work? From your search results, tap on the link for eXPRS eXPRS eXPRS eXPRS – – – – Login Login Login to go to the Login eXPRS website. 14

How does EVV work? START SHIFT START SHIFT START SHIFT START SHIFT Once at the eXPRS website on your mobile device, enter your same Login Name Login Name & Password Login Name Login Name Password Password Password you are assigned for eXPRS. Tap Submit Submit Submit Submit to log in. 15

How does EVV work? START SHIFT START SHIFT START SHIFT START SHIFT Each time you login to eXPRS eXPRS eXPRS eXPRS Mobile- Mobile Mobile Mobile - -EVV - EVV EVV EVV you will see important messages. For example: For example For example For example  expiration date of your PSW credentials (example A example A example A example A), a notice of expiration of one or more of your  authorizations (example B example B) example B example B Tap the Acknowledge Acknowledge button to Acknowledge Acknowledge continue. 16