The sector suppor,ng the sector Ini,al Regional Workshop for Implemen,ng the ONRC, CLoS & BCA July 2015 RTU Road Transport Unit
Today • About: – All of us learning together – Engaging and developing understanding – Sharing ideas – Continuing the conversation – Finding ways to develop and support each other – Looking at how we can improve and make it succesful RTU Road Transport Unit 2
Workshop Overview Purpose To support the sector in defining what successful implementation looks like and how to achieve it. • Overview of workshop • Current State – Scene setting – Customer Levels of Service – Business Case Approach Agenda – Shared understanding of the problems • Future State – Shared understanding of success – Transport System Relationships • The Gap – Shared improvement plan, timelines and actions – Future workshop engagements RTU Road Transport Unit 3
Workshop Process • Follow a ‘guiding’ structure • Built around a tight timeline to create a focus on the key issues. Future Current GAP Vision Context • Setting the scene • Developing what • Identify key Defining our success looks actions problems and feels like RTU Road Transport Unit 4
Our guiding principles for the workshop • How will we work together and support each other in this workshop? • What do you want to get out of the workshop? • My role as facilitator • Topics tabled (to keep us moving but not lose anything) RTU Road Transport Unit 5
Why do this work? Current Context NZ Local Government Survey Key Results RTU Road Transport Unit 6
Current Context RTU Road Transport Unit 7
Current Context RTU Road Transport Unit 8
Current Scene Setting Context Purpose: to identify where RCAs are currently at with implementing the ONRC and BCA (Transition Plans and continued work since development) • Highlight where you are at with implementing: – ONRC – CLoS & Performance Measures – Business Case Approach • Write down where you are each at in the process. RTU Road Transport Unit 9
ONRC Performance Measure Structure Current Context Where is the right WHY do we do they work we do? level of depth of HOW do we deliver the measurement? ONRC and CLoS Outcomes outcomes? Outputs Inputs The Breadth of Measurement We are focusing on the things that are important to the customer RTU Road Transport Unit
Current Customer Levels of Service Context Purpose: to identify how the CloS add value (or not) to decision makers and customers. CLoS Outcomes • How do the outcomes add value (or not)? • Is the outcome applicable to you? • Suggestions for improvement? RTU Road Transport Unit 11
ONRC – Customer Levels of Service Current Context Customer Outcome Measure Description Target RTU Road Transport Unit 12
Current Customer Levels of Service Context Customer Promises • Would these promises help you to ‘tell the story’ of ‘why we are doing this’ to our customers? – If yes, then why? – If no, then why? • Suggestions for improvement? RTU Road Transport Unit 13
ONRC – Customer Levels of Service Current Context Customer Outcome Measure Description Target • We will manage the • We will warn you about hazards • We will provide Guidance so you can • We will ensure we are • We will maintain the impact of activities • We will guide you safely on the navigate your way around the network. Prepared for Emergencies road environment and on the Network network • We will provide access to adjoining land and Incidents that could facilities that support • We will manage • We will maintain the form and to support the role in the transport disrupt travel. an appropriate level of demand on the infrastructure in safe condition network, where it does not affect others • We will provide Alternative comfortable ride network • For strategic roads, we will and the function of the road. Routes where feasible and • We will maintain the Customer change the Form to adopt the • We will provide infrastructure that meets appropriate network to an appropriate level of Risk an appropriate level of accessibility to • We will inform you of Route Promise appropriate level. users to perform their role. Availability and Travel Choice • We will provide • We will manage the network to ensure it is • We will Restore connectivity information on accessible for different uses where as soon as circumstances travel time to appropriate. allow. customers so they • We will carry out Mitigation to can choose when avoid route closure where and where to travel. appropriate (Provide choice) • RTU • We will operate the network to Road Transport Unit maximise its effective capacity.
Current Business Case Approach Context Purpose: to discuss what a BCA means to us and the value it adds to our decision making. • Identify an example where the BCA has added value to your work? • How did it add value? • How could you simply add this into your decision making processes? RTU Road Transport Unit 15
Current Shared Understanding of the Problems Context Purpose: to define our shared problems we currently face for implementing the ONRC, CLoS, BCA. • Identify the problems you see • Rank them RTU Road Transport Unit 16
Current Develop problem statements Context Purpose: to share identified problems and drill down into the route cause of the problem. • Present top 3 problems from each group • Exploring the ‘problem’ Identify the top three RTU Road Transport Unit 17
Future Future Vision Vision Purpose: to define what success will look and feel like. 1. Create a list of what you think success will look like. 2. Identify the behaviours each of the parties involved need to portray to ensure success. 3. Draft a one sentence vision statement that summarises your list RTU Road Transport Unit 18
Future Benefit definition Vision Purpose: to identify the benefit created if the problem is addressed. 1. Develop the benefit that is created for each of the problem statements RTU Road Transport Unit 19
Transport System Relationships Community / User Government Policy Strategic Direc,on Input Statement Future Vision State Highway Plans Council Annual & Long Business Case Approach Term Plans SERVICE DELIVERY Network Opera,ng Plan Road CUSTOMER LEGISLATION USERS Road Design Func,on PROMISE & Form Func,onal Classifica,on ONE NETWORK ROAD CLASSIFICATION RCA Planning Processes Ac#vity Management Plans Regional Transport Programme Investment Decision Making Na,onal Land Transport Programme (NZTA Investment & Revenue Strategy) RTU Opera,onal Delivery Road Transport Unit (Opera#ons & maintenance / Capital works)
Transport System Relationships DRAFT$v6 Future Government$Policy Community$/$User Strategic$Direc5on Statement Input Vision Business Case Approach State$Highway$Plans Robust justification process that supports decisions to invest (dis-invest) in and plan for Council$Annual$&$Long$ successful change. Term$Plans Aims to provide transparency and accountability for the use of scarce resources to achieve best value. SERVICE$DELIVERY Asset(and(opera#onal(performance(2( opera#ng(&(maintaining each(road(to(meet(its(func#on,(design,(and(form(efficiently 2(Procurement 2Customer(Levels(of(Service &(principles(for(local 2(Resource( Network applica#on Opera5ng$Plan Management ( managing(conflict between(modes) 2(Performance( 2(Policy(Goals LEGISLATION Measures CUSTOMER District(Plan PROMISE USERS (manages(rela#onship Road Road$Design between(land(use (customer(experience(in( Func5on &$Form and(transport) each(category(should(provide( users,(over#me,(if(the(road(is(to( Integrated(land(use fulfil(its(func#on) • What is the purpose? 2(Protec#on(of 2(Defines('fit(for( strategic(routes Func5onal purpose'(levels(of( Classifica5on service 2Informs(the(district(plan • What is the relationship with other process, systems, legislation? ONE$NETWORK$ROAD$CLASSIFICATION Sets(the(func#on(&(rela#ve(importance(of(roads in(context(of(the(na#onal(network. • How do we clarify this better? RCA$Planning$Processes Ac#vity(Management(Plans(( Investment$Decision$Making 2 (Funding(Decisions Regional$Transport$Programme 2(Co2investor(discussions(around(gaps(between( the(desired(LoS(and(the(most(efficient(and( effec#ve(ways(of(addressing. Na5onal$Land$Transport$ 2(Defined(changes(to(road(CLoS,(form,( Programme design,(and(func#on(through( investment(or(dis2investment. (NZTA$Investment$&$Revenue$Strategy) RTU Opera5onal$Delivery (Opera5ons$&$maintenance$/$ Road Transport Unit 21 Capital$works
Define Shared Gaps GAP Purpose: to define gaps in achieving the desired future state of full implementation. • What are the key gaps? – A quick brain storm…shoot them up. RTU Road Transport Unit 22
Shared Improvement Plan GAP Purpose: to provide an opportunity to develop a shared plan to fully implement the ONRC and BCA. • Define the actions needed to move from the current state to the future vision. • What is needed to more fully evaluate and define: – The gaps – The problem statements – The benefits RTU Road Transport Unit 23
Future Workshop Engagements • Pillars of Success • Learning Activities RTU Road Transport Unit 24
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