Smart Work: Embrace Change & Empower Your Teams to Drive Growth and Innovation A Panel Discussion IBM Software Group www.ibm.com/web20 April 1, 2009 Let’s Build a Smarter Planet
Smart Work for a Smarter Planet ‣ Panelists: ‣ Kathy Mandelstein , Director of WW Mktg, Web & Events, Rational kmandel@us.ibm.com, Twitter: @katmandelstein ‣ Ryan Boyles , Community Manager for Project Zero, WebSphere raboyles@us.ibm.com, Twitter: @therab ‣ Brendan Crotty , Program Director for Lotus Online Collaboration brendan_crotty@us.ibm.com ‣ Tom Deutsch, Program Director for Information Management , tdeutsch@us.ibm.com
1 billion transistors for each person on earth. 1 billion people are connected to the internet THINK By 2010, 30 billion RFID tags, embedded into our world.
The Need for Action is Clear The U.S. healthcare system loses more than $100 billion a year to fraud. $11.5B worth of produce is wasted in India because of outdated post-harvest infrastructure. In North America, up to 22 percent of total port volume is empty containers.
Today’s Business Imperatives are Cost Optimization Agility + to slash operational and to take advantage of new maintenance expense revenue opportunities and and maximize efficiency address competitive necessary for all threats economic climates To Survive…To Succeed! Let’s Build a Smarter Planet
How to Get Your Team There Work Smart people interconnected process instrumented technology aligned IT & intelligent Business
Working Smarter Together INTERCONNECTED • Any to any linkage of people, process, and systems • Social media and the internet used to collaborate • Globally integrated resource pools accessible INSTRUMENTED • Event capture and filtering for timely response • Sensor solutions deliver new insights for action • Systems that automatically adjust to your business INTELLIGENT • Deep discovery/search collaboration with clients/partners • Work automated for and changed by LOB leaders • Best practices for aligning IT to business needs
CxOs Confirm the Priorities for Smart Work Processes #1 priority for fourth year in a row 2009 Gartner CIO Study 71% of CEOs place greater focus Collaboration on collaboration 2008 IBM CEO Study #1 SOA adoption driver is need for SOA business flexibility 2008 Forrester Study CEOs need to transform business Business models for change 2008 IBM CEO Study Model For Cost Optimization and Agility
Smarter Collaboration • Enable people to work together in more cost effective ways • Discover, apply, and preserve expertise • Turn relationships into competitive advantage • Speed business processes People work smarter when collaboration is embedded in the way they work
IBM Working Smarter Internally IBM leverages smarter collaboration across the enterprise What’s smart? • Real-time, socially enabled tools to improve client relationships and support • Team collaboration and web conferencing to speed finance processes • Dynamic feedback from users to prioritize product and offering improvements • Lower IT costs of collaboration infrastructure • Embedding collaboration in applications Smarter Business Outcomes • Less time spent in finding people, information: productivity savings of $80M per year • CFO closes books 3 days faster • Avoided $120M of cost by extending portal usage; unified communications saves $98M in travel and $17M in phone calls per year
Business priorities are changing Cloud Computing Collaborate to Control Costs models Innovate � Organizations face the challenge of creating top line growth while at the same time managing bottom line costs in today's economy � The CEO’s twin priorities are driving innovation at grass roots level and cost reduction � Pressure from hyper-competitive markets and globalisation � Rise of emerging markets � Internal resource reductions makes collaboration with customers and partners a necessity � Cloud computing enables smarter collaboration across employees, customers, and partners; while controlling costs at the same time
IBM Collaboration Strategy Unified Communications Situational Applications Messaging and and Social Software and Integration Collaboration Content Management On-Premise Appliance OnLine
IBM Lotus SaaS Strategy Collaboration beyond the Enterprise is an Ubiquitous Pain Point � Need to drive top line growth and innovation is driving organizations to want to work more closely with their customers and partners � Need for margin expansion is driving organizations to optimize talent across the extended enterprise Our Strategy � Deliver a set of services that dramatically simplifies and improves the business interactions organizations have with their customers & partners Execution � Provide the essential business services that every workgroup needs in a way that is simple to acquire and easy to use � Integrated collaborative & social networking services connected to relevant business services and applications � Seamlessly work with people: outside or inside your company � Create a business network of connected businesses
Introducing LotusLive Files My Network Meetings Events Chat Activities Charts Survey Forms eMail
LotusLive Offerings – 2009 eMail Web Conferencing Collaboration LotusLive LotusLive Notes LotusLive Meetings (Lotus Notes Hosted Messaging) (Sametime Unyte Meeting) Engage (Bluehouse) Full-featured, dedicated hosted Email service. Full-featured Web conferencing service includes An integrated suite of Web collaboration (rich or Web client access) polling, hand raising, record & playback. and business networking solutions including:- • On line Meetings • Survey Forms Available Today Available Today • Files • Charts Additional Add-ons • Instant Messaging • Profiles and Contacts • Activities LotusLive Mobile for Blackberry Available Q2 ‘09 Available 1H ‘09 LotusLive Sametime IM Available 1H ‘09 LotusLive LotusLive Events Connections (Sametime Unyte Events) An integrated suite of Web collaboration LotusLive iNotes Internet-based event capabilities. Provides and business networking solutions tools to create & manage webinars. Web-based Email service with group calendar including:- & shared contacts. Available Today • Profiles and Contacts • Files Available Q3 ‘09 • Activities • Instant Messaging Available Q2 ‘09
You Can build Smart Work capabilities Agile Business Model Collaboration Service Orientation Smarter Dynamic Business Smart Processes Work Smart SOA
Smart SOA • Maximize reuse of investments rather than recreate • Any-to-any connection rather than fragile, expensive point to point • Match application function to business needs immediately • Mitigate risk with a sustainable and scalable application foundation Unlock the value of your own resources with flexibility to maximize ROI
Smart Work for Mobile Communications Agility Working Smarter • New framework to integrate customer-facing processes • Stronger insight to maximize value of customer relationships Smarter Business Outcomes • 90% reduction in new mobile account activation time • 1.5 million new customers processed per month
Agile Business Models • Quickly shift direction to reflect economic realities • Utilize the latest industry expertise • Act on critical business insight • Restructure teams to align to the business objectives Break through business as usual with a fresh approach for a smarter planet
Smarter Online Channel Moosejaw connects customers in new, innovative ways What’s smart? • Dynamic applications • Connected customers • Cross-channel experience • Bridges online, social and in- store experiences Fact: In two years there will Smarter Business Outcomes be an estimated 2 billion • Increase conversion rates people on the Web. • Increase customer satisfaction 20
What could we do next? Tactical Examples Industry Solutions & Frameworks Agile Business Model Cloud Computing Web 2.0 and Collaborative Software Connected Customers Mashups and Situational Applications Business Process Management and Dynamic Business Processes Business Events Smart SOA & Key Agility Indicators
Enabling business innovation and agility requires a significant investment in software ‣ Software is increasingly being managed as a strategic business asset, key enabling sustained business differentiation and flexible operations ‣ Businesses everywhere are deploying increasingly intelligent, interconnected and instrumented software & products ‣ Enabling innovation, lowering costs and managing change is dependent on effective software delivery $600B spent annually on Software & Information Technology
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