Government 2.0: Government 2.0: Smart Government Smart People Smart Government Smart People
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The Future HK SARG HOW TO HOW TO WHERE TO WORK? COMMUNICATE AT TRAVEL TO WORK ? WORK? HOW TO WORK? HOW TO WORK? HOW TO MANAGE MORE AND MORE HOW TO PROVIDE INFORMATION? HOW TO ENHANCE BETTER PUBLIC PRODUCTIVITY? SERVICE?
The Future HK SARG Future Information Current Next Communication Generation Generation C X Y Technologies 2020 HK Government X Y C + = +
2020 2020 Government 2.0
Public Sector is at a Clear Inflection Point Financial crisis and global war on Maturation and availability of Cloud terrorism is causing and XaaS meet urgent needs for an accelerated level of change capex reduction, consolidation and in how governments deliver citizen scaling services services and defend their countries Top Public Sector Challenges Need to improve inter-government Global threats are forcing Cybersecurity to top of government collaboration, information sharing, agendas - leading with critical and service delivery across key mission areas – infrastructure such as financial services, energy grid, Intelligence, Defense, Economic communications Development, Education, Healthcare, Public Safety
Government needs technology and collaboration to meet citizen demands Market transitions Innovate � Create jobs via new investment Financial crisis accelerating opportunities level of change in delivering 1 citizen services � Reduce costs while enhancing service quality & delivery Governments looking to � Deploy new services via innovative improve service delivery in models 2 2 key mission areas: key mission areas: Collaborate Collaborate Education, Healthcare, Safety, Economy � Co-develop, co-deliver citizen services � Shorten feedback/response cycles Global threats make Cyber critical to infrastructure – grid, � Improve coordination with 3 financials, and communications citizens/partners Enable Availability of Cloud and � Ensure secure delivery XaaS address capex 4 � Expand access reduction, scaling services, consolidation � Implement supportive policy framework
Everything will be connected & ICT continues to play a critical roles in changing the way people Live, Work, Play and Learn Video, Social Networking Tools, Smartphone will likely be the main tools of communications.
Video is the Next Big Wave in Communication 1 Kandola, Pearn “ The Psychology of Effective Business Communications in Geographically Dispersed Teams”, Cisco Systems, Sep 2006 2 Vision Group Research, FMRIB, University of Oxford, UK
Social Networking… Enterprise Facebook
Social Software Global Video YEAR 2015 - Only 25% of enterprises will routinely utilize social network - Internet video will account analysis to improve performance for 57% of all consumer and productivity internet traffic - Social networking services will replace email as the primary - 3D and HD video will comprise vehicle for interpersonal vehicle for interpersonal 46% of consumer internet 46% of consumer internet communication for 20% of business video traffic users - 3D and HD video increase 23- - Over 50% of enterprises will use fold between 2009 and 2014 activity streams that include microblogging - Internet video will approach 40% of consumer internet - Over 70% of IT-dominated social traffic media initiatives will fail - Internet video is over 1/3 of all consumer internet traffic Source: Gartner, Cisco analysis 2009
Connected Urban Development Connected Urban Development A Blueprint for Smart and Connected Communities A Blueprint for Smart and Connected Communities Connected & Sustainable Buildings Sustainable Connected & Connected & Connected & Socio - Sustainable Sustainable Sustainable Work Homes Economics Energy Mobility Smart Work Office Active Community Centres Renewables & Smart Buildings & Eco Maps Transportation Co-Generation Digital Swarming Public Public Pricing Pricing & Hub Pavilions & Hub Pavilions Urban Monitoring Spaces Innovative & Measurement Personal Travel Connected Green Business Public Transit Assistant Workplaces Models and Hubs Citizens Energy Sustainability Connected Connected Public Efficiency Clusters Hospitals Workforce Transit and Schools Sustainable Urban Planning Broadband Platform IP-Enabled Homes and Offices, Roads, Utilities, Workplace Design
Efficiency is one key solution to coordinated city resource management Public Safety Internal Admin Transportation Utilities vanced Solutions • Municipal network • Municipal network • Connected Station • Connected Station • Energy • Energy • Urban Security • Urban Security (Mesh) (Mesh) Management Management • COOPS • COOPS • Video Surveillance • Video Surveillance • DC Consolidation • DC Consolidation • EnergyWise • EnergyWise • Digital Signage • Digital Signage • Connected Justice • Connected Justice • Building Mgmt • Building Mgmt • Mediator • Mediator • Mass Notifications • Mass Notifications (CRE) (CRE) • Connected Real • Connected Real • Mobile • Mobile • Webex/TP • Webex/TP Estate Estate Adva Government Government Government Government • Telework • Telework • CBIN • CBIN Focus is creation of city-wide IP infrastructure and collaboration platform which ties basic • Core • Core • Core • Core • Core • Core • Core • Core services agencies to internal administration and Infrastructure • Wireless • Wireless • Wireless • Wireless • Wireless • Wireless • Wireless • Wireless pushes efficiency in operations and back office resources • Data Centers • Data Centers • Data Centers • Data Centers • Data Centers • Data Centers • Data Centers • Data Centers • Security • Security • Security • Security • Security • Security • Security • Security • Video • Video • Video • Video • Video • Video • Video • Video • UC • UC • UC • UC • UC • UC • UC • UC • Call Center • Call Center • Call Center • Call Center • Call Center • Call Center • Call Center • Call Center • Conferencing • Conferencing • Conferencing • Conferencing • Conferencing • Conferencing • Conferencing • Conferencing
Example: State of Missouri, USA Situation Situation Situation Situation Solution Solution Solution Solution Benefits Benefits Benefits Benefits � 1,000 Public � 1,000 Public � Installed an � Installed an � $0.27 - $1 Sq Ft Buildings Buildings Interoperability Layer Interoperability Layer annual cost savings across the portfolio � 28M Sq Ft Space � 28M Sq Ft Space � Integrated with � Integrated with Maintenance, Maintenance, � Funded from Energy � Multitude of Building � Multitude of Building Security, Energy and Security, Energy and Savings Control Systems Control Systems Supply Chain Supply Chain � ROI within 18 Months � Existing Cisco � Existing Cisco Business Business Infrastructure Infrastructure � $20M Saving per Applications Applications annum purely on � Aggregated 9,000 � Aggregated 9,000 ENERGY utility bills utility bills
Smart & Connected Communities � S+CC Video
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