Places of Change The Crossings Hull
Social Enterprise Café
The past- Why needed ? 16 beds – not meeting demand , now 46 plus a couples room Not designed or built as a fit for purpose hostel Not DDA compliant No private key working rooms – One office space Traditional hostel service ethos No structured focus on education, training, employment and volunteering No opportunity for follow on work High number of interventions
Funding for Project Places of Change Riverside completed funding Exploring sites Options for sites Local authority support Developing Key Partnerships
Design and Build Regular site meetings Risk register updated Regular meetings with funders and partners Public Art Commission Unexpected issues- possible WW2 bombs! Customer consultation Media Strategies Community Engagement days – No secrets Staff Tea Room !! PIE approach
Mobilisation and Managing Change Loss of key partners and having to respond to Austerity Staff resistance to change Customer Aspirations and Involvement Vision Day for managers and staff Staff Recruitment Training Supporting staff Honest Conversations
Support Work Flexible Appropriate staff numbers on duty core hours Multi Agency approach with safe and appropriate facilities Person centred Outcomes focused Structured workbooks Focus on employment , training and education Health Outcomes
EET , volunteering and activities Specialist Support Worker – New Role Return on Social Value Inspiring Case Studies on display Range of Opportunities GOAL’s training Partnership to deliver training for customers with mental health issues Bikes to attend appointments IT, Careers advice, Sewing, safety training, first aid, job searches, CV writing, door supervision, UK Online. Zumba, sewing skills registering with NHS, Dentist registration.
Gym
Health Promotion for Homeless
Safe, secure, inspiring environment Better by Design Individual clusters CCTV Light airy building Use of glass Cluster Model Progressive security
Social Enterprise Delivered by Riverside in first instance As a housing association specialising in care and support, are we best to deliver a social enterprise café? Partnership with catering company with experience of social enterprise Consider if this is your core business and could it be better delivered in partnership ? Plays a real part in success – worth the effort Creating jobs
Outcomes 91% Planned Move on April 2015- September 2015 17 weeks average length of stay 87% Positive Outcomes for support needs on average 100% Positive Outcomes for support in 12 of 21 areas 22% Female Occupancy mixed gender facility 80% found support sessions helpful, and excellent or Good 100% of customers said their support worker treats them with respect, respects their privacy, are treated fairly , and staff are polite and friendly
Involvement from customers Resettlement programmes in house and partner housing associations Registering for voting Confidence and Resilience Cooking lessons Full service meetings Cluster meetings Quarterly Neighbourhood forums You said , we did approach Suggestion Boxes Customer Reps and Inspectors Involved in policy reviews
GROW programme Giving Real Opportunities for Work Open to people who have experienced homeless Living Wage Mentor Training Opportunities 11 month opportunity Able to apply for jobs internally DBS, reference, relevant experience
Community Building AA meetings Quirky Quilters Leaving Care team meetings Local authority meetings Transgender group Café used by local people and business General needs and contractors
Staff Training and Development New Training needs- Personal Trainer qualifications Leading Places of Change for managers 1 - 1’s Annual Appraisals Professional development Inductions Shadowing opportunities Career Planning Learning at Work Volunteering days
Audit feedback Induction for customers - Staff team, what you can expect from us - What do we expect at you -Your rights - Laundry - Reporting repairs - Health and safety room checks - Free internet - Your café - Gym - Telephone - Rules on room keys - Equality and diversity - Resident involvement - Money advice service - Health - Commissioners - Safeguarding - Benefits - Legal services - Out and about hull - When it is time to say goodbye The provider is flexible in terms of how key workers are chosen and will change key workers if it felt necessary. It is often the case that a service user will choose their key worker as they develop better relationships with staff members who they are able to build a rapport with. There are no set rules or limits to the employment opportunities they will provide support with, for example one service user wanted to be a taxi driver and they have managed to secure funding to obtain the licence fee and they have also done the same with individuals in the construction and security industry. The provider has also recently secured funding for 4 bikes to enable tenants to attend appointments, job centre etc.
Working with rough sleepers Showers Information Signposting Self referrals Information sharing protocols Hard to House panels Emergency beds Pre tenancy
Sharing Learning Applying Good Practice to other services Reception remodelling Branding PIE environment Agency visits Social media Lessons learned for new builds Setting a standard
Questions ? Contact me – alan.Marples@riverside .org.uk Website www.riverside.org.uk Follow us on Twitter – RiversideECHG - Hull @RECHGHull
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