CTANW MOBILITY MANAGEMENT & TRAVEL TRAINING - A HOLISTIC APPROACH: 2015
Our Agenda • About Us • CTANW • Holistic Approach • Mobility Management & Travel Training • Components • Areas of Impact • “Performance Measures” • Key Take Aways
CTANW Who we are… • Membership Based • Promoting Mobility Options for All People through Collaboration, Education & Advocacy • Strengthening Opportunities for Providers
Setting the Stage • Holistic Mobility • Understanding Transportation Opportunities for All of Us • Role of Mobility Management & Travel Training
Holistic Mobility • Unique Highest & Fullest Potential Air • Physical Water Food Shelter Immediate – Long- Safety & Thriving Term Medical/Mental Security Health Care Education Government Social Job Self- Love & (Fun!) Esteem Belonging
Bodies Unique Highest & Fullest Potential Basic Needs Our Mobility Capacity Supported or Independent • Our Whole Life Span Age Cognitive Dev. Mental Physical
Supported Mobility • Other Humans • For all needs • For some needs • Not at all (Independent Mobility) • Technology & Tools • For all needs • For some needs • Not at all (Independent Mobility) Someone • Completely Independent Floating Orb please ask – Why did you use this picture?
Mobility Capacity Factors Distance (Short) Body Home (Medium) (Long)
Today’s World What is this? Grocery Job Hospital School Family
Transportation Short, Getting Medium, Long Bodies Needs Met Distances Independence Opportunities
Transportation – The missing link Love, Relationship, Community Transportation Physical Sense of Security
Introducing… • Mobility Management & Travel Training!
Addressing the problem… • Physical Infrastructures Are Incomplete • Cities and towns are wide spread • Services, grocery stories, businesses, hospitals, schools and city halls are far apart • People miss work, medical appointments, school, family… • People become isolated - Basic Needs Not Met
Mobility Management & Travel Training • Making the connection, empowering people, striving for improvements • The Big Picture Short, Getting Medium, Long Bodies Needs Met Distances Independence Opportunities
Regional Approach Vision: 100% of individuals will be able to travel utilizing the transportation option most appropriate to them to meet their basic needs.
Our Mission • To empower every individual in a particular region, regardless of mobility capacity, to access their other basic needs by ensuring comprehensive transportation options are available and completely accessible based on their own unique needs and ambition, through: research, education and outreach, service coordination, direct services, and advocacy.
What We Do • Identify Needs, Desires and Options Available • Identify & Address Gaps in Services or Barriers • Identify & Address Infrastructure Barriers • Outreach & Education • Identify Eligibility for Options • Provide Hands on Instruction and Services Identify & Inform Individual System
Output • Compile Comprehensive Resources • Outreach: Events, Marketing, One-on-One, Others • Individualized intake and assessment • Coalition work, system intervention • Programs • Addressing • Hands On Individuals Individualized Needs • Community-based Systems • Systemic changes
Breaking It Down Into Action What Are the Research Needs Resources, Service Advocacy Policies, Fill the Gaps Coordination Systems People Need to People Need to Outreach & Individual Know Their Know how to use Education Service Options What’s Available
Research Research • Identify basic needs and key stakeholders in a particular region • Develop coalitions and partnerships with key stakeholders • Determine mobility capacity and transportation needs of individuals within the region • Identify and compile transportation options available • Identify accessibility, affordability, reliability, efficiency and desirability of existing transportation options • Identify gaps and barriers in transportation coverage for the region • Identify accessibility challenges in the physical infrastructure
Service Coordination Service Coordination • Coordinate additional services and resources to fill gaps • Work with stakeholders to address specific population or basic needs issues of concern • Provide for subsidies, vouchers or financial support options
Individual Services Individual Services • Provide individualized travel options counseling • Provide eligibility services and referrals • Provide hands-on travel instruction for individuals • Coordinate transportation companions and assistance
Education & Outreach Education & Outreach • Provide education and outreach about available services to stakeholders • Provide education and outreach to historically disparately impacted populations • Provide education and outreach to the community-at-large
Advocacy Advocacy • Provide education to elected officials, funders, stakeholders and decision-makers about the needs of people with supported mobility capacities or “special transportation needs” and the status of the transportation services and physical infrastructure available in the region • Secure additional resources and services to meet the needs of the region • Provide education to transportation providers about the needs of passengers
Areas of Impact • Areas of Measurable Impact • Physical Infrastructure • Availability of Transportation in the Region • Use of Services • Customer/Client Satisfaction with Existing Transportation Services • Knowledge of Transportation Options • Coordination of Transportation Services • Barriers to Basic Needs • Cost of Providing Services • Accessibility of Services
The Future • The region’s physical infrastructure , including sidewalks, roads, public transportation connection points, bike paths, and traffic signals, is fully accessible and supports multi-modal transportation, including walking, use of mobility devices, bicycles, independently operated vehicles, and multi-passenger vehicles. • Affordable, efficient, reliable and desirable transportation options are available throughout 100% of the region. • The transportation systems in place are utilized at the capacity for which they are intended to meet the needs of the region. 90% of customers and clients report knowing how to use and access the transportation option that best meets their needs. • Customers and clients report and maintain 90% or greater satisfaction with transportation services in the areas of: • - Accessibility (ADA) • - Affordability • - Reliability • - Efficiency
The Future Continued… • % of the region’s Key stakeholders, basic needs providers, traditionally impacted populations, and the community-at-large report awareness and knowledge of the transportation services available to them . • Transportation options are available to meet the needs of the community, including disparately impacted populations. Transportation information, data and resources, are easily accessible and comprehensive, as reported by customers, clients and stakeholders. 90 % of the region’s basic service providers report transportation is not a barrier for their clients and customers, including services intended for disparately impacted populations: • Supported Mobility (or special needs) Transportation Services are utilized only by those whose needs and desires are not met by other transportation options. Public transit agencies continuously report a reduced cost per person to provide transportation. • 90% of transportation customers report there are no financial, systemic or physical vehicle barriers to utilizing the region’s transportation options .
Performance Measures • Surveys • Bring in Partners • Base-Line • Over a long time – Periodic Measures • Others
Take Aways • Intervention Approach Mobility Management + Travel Training _______________ Research Service Systemic Individual Coordination Individual Services Outreach & Education Advocacy
Key Players Service Education Healthcare Agencies Chambers of Government Commerce
The Table MAKING SURE EVERYONE IS AT THE TABLE Is transportation at every table? Are key players at the transportation table?
Look at it from a holistic approach Air Water Food It’s always about Shelter Immediate – Long- Term Medical/Mental Health Care Education Government Social Job (Fun!)
Conference 2016 CTANW Presents: Mobility Management & NW Travel Training Summit 2016 March 22-24 | Fife, WA $175.00 (Member Rate) Casino & Hotel
Questions?
CONTACT US Ryan Acker Executive Director Community Transportation Association of the Northwest ryan@ctanw.org www.ctanw.org
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