DAY 2 MOBILITY MOBILITY SERVICES, MANAGED On Day 1 you signed a new - PowerPoint PPT Presentation

DAY 2 MOBILITY MOBILITY SERVICES, MANAGED

On Day 1 you signed a new carrier agreement, now what? Day 2 Mobility transforms the management of your mobile devices by offering a fully Managed Mobility Service solution. Our integrated mobile asset management system provides your business with the transparency and control necessary to address your security, cost and support concerns. THIS IS DAY 2 MOBILITY.

OUR SOLUTION LIFECYCLE PLAN Consulting and Planning RENEW IMPLEMENT Trade-in and Recycle Certified Erase Implementation and Procurement Leasing Migration Services Solution SECURE & SUPPORT Telecom Expense Mobile Device 360 Break/Fix Tier 1 Help Desk Management (TEM) Management (MDM) Program

CORPORATE MOBILITY CHALLENGES 1. Growing Support Requirements Resources & Growing number of End Users, End users with multiple devices create the need for additional help desk staff, but IT departments struggle to secure additional operations budget for this growing demand. Processes 2. Lack of process and staff to support mobility Standard, documented processes seldom exist for mobility, resulting in ad-hoc and manual support models. Staff turnover in mobility support roles is often very high. 3. Cost of Security Security for mobile devices is plagued by low ROI, limiting the access to capital and operating budgets Security & required to implement and support the required technology. Control 4. Hardware Configuration Email, applications, Wi-Fi access, and VPNs for business use need to be pushed down to the devices, monitored, and removed when required. These needs create additional manual processes and labor costs for an IT department. 5. Visibility and Accuracy Business units have limited visibility into mobility expenses and employee behaviors, resulting in little to no Expenses & ability to impact cost or address policy. The financial processes for expenses allocation are labour intensive Policies and riddled with data integrity challenges due to a lack of closed loop communication. 6. Network Management Corporations have limited tools to manage or reduce the costs associated with using the Carrier’s network. This also minimizes the corporation’s ability to successfully implement and maintain acceptable use policies for mobility. Carrier Costs Internal Costs Who is managing your relationship between usage and cost? For each $1 in carrier expense you spend 25₵ internally Carrier costs are variable Administration / Accounting Expenses Carrier Costs are driven by Individual Usage I.T. / Help Desk Expenses Procurement and Management

MANAGED INTEGRATED SOLUTION One platform addressing all your current and future mobility challenges End Users IT People 1 2 5 Administration Finance / Business Unit Device Hardware 3 Technology 4 Apps (Email) Invoice Processing 6 Carrier Process Procurement Support Security Compliance Expense Visibility Processes Processes Processes Processes Processes Processes Mobility Managed Telecom Service Desk Mobile Device Expense Management Management Integrated Mobility Management

CORPORATE MOBILITY ECOSYSTEM Network Telecom Hardware Expense Warranty Management Working with fewer vendors creates efficiencies and improves customer experience and reduces overall cost End User Device Support Software Device Device Procurement Security

THE NEED FOR MANAGED TEM  Costs climb as technology, usage, and line requirements become misaligned o Data usage as a result of application usage o Roaming o Feature misalignment o Unused lines  Y2Q3 (18 mo.) carrier-led rate optimizations are temporary fixe  Primitive (grey line): Wait until the costs peak and then switch carriers  Optimal (orange line): Introduce monthly review processes and business visibility

MANAGED TEM Reduce carrier expense and increase visibility on cost and usage Day 2 Mobility’s suite of Telecom Expense Management (TEM) solutions allows you to monitor and regulate all aspects of your organization’s corporate mobility carrier plan. Our system provides an array of cost reporting and usage assessment software that includes tools for billing analysis, service management, and user behaviour transparency. Executive Reporting , Actionable Reporting, Monthly review Organizational Requirements: processes and business visibility  Expense allocation  Business unit charge back  Contract compliance  High cost and usage flags  Account Management Reports  Business and user visibility  Roaming management  Account Optimization

TEM – REPORTS Emails to Monthly managers/ Emails to Financial business employees Reports unit owner To improve employee awareness For policy issues, expense review, For management and accounting and to close the cost centre loop The usage oversight system tracks, Monitoring your mobile costs is a critical records and reports employee usage in a aspect of keeping your mobility The cost reporting system analyzes your number of key areas: expenses as low as possible. The organization’s monthly carrier bill by benefits that mobility-focused expense generating an expense breakdown ― Talking minutes management provide are one of the report at the end of each month. ― Texting volumes main motivations for taking an active ― Roaming minutes role in managing your mobility. ― Acceptable usage policy violators ― Long distance minutes o End user talking minutes ― Data usage ― Cost centre files for financial upload o Texting volumes ― Monthly exceptions review to o Data loads that surpass pre-set address cost issues thresholds ― Billing issues ― Cost centre expenses by resource ― Line suspension processes ― Unused lines ― Historical trending information

TEM – SAMPLE EMAIL REPORTS Reducing carrier costs and increasing business visibility Manager emails for policy issues, expense Employee emails improves awareness review, and to close the cost center loop

TEM – FINANCIAL REPORTS Reducing carrier costs and increasing business visibility Monthly Financial Reports Device Name Device Number Carrier Total Count Total Length Internal Count Internal Length Voicemail Count Voicemail Length Local Incoming Count Local Incoming Length John Doe - iPhone 1231231234 Bell 4 5 3 5 1 0 0 0 John Doe - iPhone 1231231234 Bell 188 532 38 173 7 0 0 0 John Doe - iPhone 1231231234 Bell 56 280 8 49 4 0 0 0 John Doe - iPhone 1231231234 Bell 0 0 0 0 0 0 0 0 John Doe - iPhone 1231231234 Bell 360 1495 32 212 11 10 0 0 John Doe - iPhone 1231231234 Bell 53 137 53 137 0 0 0 0 John Doe - iPhone 1231231234 Bell 20 81 5 7 0 0 5 3 John Doe - iPhone 1231231234 Bell 75 112 10 16 2 0 9 10 John Doe - iPhone 1231231234 Bell 484 1035 3 29 22 14 0 0 John Doe - iPhone 1231231234 Bell 88 177 4 8 2 1 37 90 John Doe - iPhone 1231231234 Bell 0 0 0 0 0 0 0 0 John Doe - iPhone 1231231234 Bell 14 15 0 0 7 3 5 10 Invoice Coding John Doe - iPhone 1231231234 Bell 49 81 3 10 0 0 29 50 John Doe - iPhone 1231231234 Bell 25 43 2 6 0 0 0 0 John Doe - iPhone 1231231234 Bell 0 0 0 0 0 0 0 0 John Doe - iPhone 1231231234 Bell 225 763 28 189 16 8 74 308 John Doe - iPhone 1231231234 Bell 0 0 0 0 0 0 0 0 Customer Customer 1 John Doe - iPhone 1231231234 Bell 161 352 2 6 20 14 0 0 John Doe - iPhone 1231231234 Bell 168 319 5 9 10 1 84 195 Invoice Number John Doe - iPhone 1231231234 Bell 364 1513 72 379 30 20 117 652 John Doe - iPhone 1231231234 Bell 388 985 8 10 40 25 226 656 Carrier Bell John Doe - iPhone 1231231234 Bell 92 297 2 6 12 3 8 41 Billed Date 5/25/2016 John Doe - iPhone 1231231234 Bell 44 76 1 3 0 0 1 1 Total Invoice Charges $ 23,861.49 Total Invoice Tax $ 2,888.26 Total Invoice Less Tax $ 20,973.23 GL Code Sub Account Device Count Sub Total 111111 22222222 8 $ 293.53 111111 22222222 182 $ 14,840.28 111111 22222222 3 $ 172.20 111111 22222222 6 $ 197.40 111111 22222222 6 $ 141.44 111111 22222222 33 $ 930.56 111111 22222222 7 $ 161.80 111111 22222222 8 $ 178.80 111111 22222222 9 $ 326.14 111111 22222222 5 $ 208.19 111111 22222222 16 $ 292.89 111111 22222222 1 $ 20.40 111111 22222222 2 $ 40.80 111111 22222222 8 $ 307.17 111111 22222222 1 $ 15.00 111111 22222222 29 $ 1,066.59 111111 22222222 17 $ 637.15 111111 22222222 12 $ 418.20 111111 22222222 4 $ 169.40 111111 22222222 3 $ 133.44 111111 22222222 1 $ 46.94

DEVICE APP Provides end user support, visibility and locate devices. Improve roaming decisions and processes Access to Help Desk Cost Breakdown Roaming Notification