Lessons on Process Automation in the Enterprise Michael Carr The Vanguard Group Principal, Retail Systems Integrations
4 Data as of January 31, 2018.
4 Data as of January 31, 2018.
A good problem to have… Growth Reduce Improve client Improve work labor costs service levels environment
Broad uses for RPA
RPA is part of a larger automation effort… Digitize Adopt Automate Outsource Current Client Process digital touches manually self-serve
#GoDigital RPA journey Digital Built and More robots, RPA deployed 1 st technology growing pilot scan RPA use case benefit Fall 2015 2Q 2016 4Q 2016 Present 1Q 2016 3Q 2016 1Q 2017 Get smart Business case Started seeing on RPA and purchase real benefits
#GoDigital & RPA results to date Process Name Jan 2017 Feb 2017 Mar 2017 Apr 2017 May 2017 Jun 2017 Jul 2017 Aug 2017 Sep 2017 Oct 2017 Nov 2017 Dec 2017 Jan 2018 Feb 2018 ACH Clerical Rejects - Completed 81.7 57.5 157.8 185.7 98.4 91.6 81.7 49.5 52.7 13.4 32.7 89.5 141.1 120.3 ACH Clerical Rejects - Suspended - - - - - - - - - - - - - - RRC Freeze - Completed 4.0 57.2 84.9 94.4 70.2 59.4 72.0 29.1 20.0 43.3 233.7 326.3 385.0 RRC Freeze - Suspended - - - - - - - - - - - - - Non-ACAT Research - Completed 85.6 129.2 155.2 126.0 107.5 124.2 38.2 229.6 352.0 466.3 Non-ACAT Research - Suspended 22.3 24.7 28.3 25.6 22.4 19.8 5.5 36.8 60.4 69.0 Non-ACAT Research - Sorted (partial credit) 9.7 17.9 15.2 15.2 13.3 13.8 5.2 12.2 19.5 14.6 Non-ACAT Research - Close Track Your Transfer - - - - - - - - - 45.2 Successor Custodian - - - - 0.7 - 1.4 2.0 VBA Checkwriting 4.1 8.3 22.8 32.1 15.0 54.4 54.0 42.4 TA Checkwriting 2.9 3.3 8.1 13.0 10.8 17.6 16.0 Hard Rejects 6.9 56.9 29.3 36.3 34.1 45.8 41.7 Residuals 11.0 6.7 6.9 11.9 16.1 7.5 ACAT Out Wires 32.4 30.6 43.1 56.3 40.5 Soft Rejects 11.0 15.6 16.8 25.6 19.7 Fail Reversals 0.8 1.6 2.2 2.1 Reclaims 0.8 2.1 1.3 AREX 16.0 34.3 Total Time Saved by Robotics 81.7 61.5 215.0 270.6 310.3 333.6 343.8 306.3 318.9 310.7 243.8 775.3 1,136.3 1,307.7 Cumulative Time Saved by Robotics 81.7 143.2 358.2 628.8 939.1 1,272.7 1,616.6 1,922.8 2,241.7 2,552.4 2,796.1 3,571.4 4,707.8 6,015.5
I’m sorry, Dave What if we become dependent on the robots and… Fear of prime time Legal and Compliance folks prefer treating robots like humans Robots really do need constant supervision Ops folks sometimes have a hard time letting go of HITL People stealing work from robots!
Robots aren’t like humans Robots like different inputs from humans Calling REST API’s instead of navigating screens Good at finding bugs… and telling you about them Sensitive to changes that humans can’t see great testers
If all you have is a hammer… Just because you can doesn’t mean you should Team gravitated to easier use cases “Fingers and toes” Avoid the non-happy path
If we only knew then… Maybe break up process steps for robots Humans can help the robots Avoid cost myopia Don’t do an RPA program, do an Automation program Can’t outsource to a BTG Resist! Business needs to commit to “consequences of success”
Where we’re headed with # GoDigital Automation Lab Automation Lab Automation Lab Automation Lab AI/ML/NLU BPM
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