Innovation in Government: Making IT the Hero Instead of the - PowerPoint PPT Presentation

Gartner Industry Advisory Services — Government Innovation in Government: Making IT the Hero Instead of the Scapegoat John Kost Managing Vice President Gartner Government Research Worldwide Notes accompany this presentation. Please select Notes Page view. These materials can be reproduced only with Gartner's official approval. Such approvals may be requested via e-mail — vendor.relations@gartner.com.

Degrees of Innovation in Government 6 ° People 5 ° 4 ° Societal Transformation Societal Transformation Across Partners/Industries Across Partners/Industries EFFORTS 3 ° Across Governments Across Governments � People Across Agencies 2 ° � Process Across Programs Process � Technology Within 1 ° Programs Technology IMPACT

Maximize Impact With the Right Focus Across Within Across Across Across Societal EFFORT Partners / Programs Programs Agencies Governments Transformation Industries IMPACT IT IT Collaboration Internal External Infrastructure Applications Networks Behavior Behavior Societal Transformation Societal Transformation Across Partners/Industries Across Partners/Industries EFFORT Across Governments Across Governments � Shrink it � Content & � Performance � Public • COTS- Knowledge Metrics Policy Based � Resilience Across Agencies Management � Leadership � Education � Multi- • SOA/ Across Programs � Secure & Training channel � Rewards & Web- Connectivity Incentives � Market � Multi- services � Data Behavior Within sourced Programs Structures • Agility Leadership And Integration Of Business & Technology IMPACT

Assessing the IT and Innovation Aptitude of our Political Leadership Probability of Leading Innovation: Political Transformational None Moderate Most Politicians Vision Strong Risk Averse Managerial Execution Focus

Drivers of Innovation Business Drivers Government Internal: Internal: Customer Voter Customer Voter Satisfaction Satisfaction Satisfaction Satisfaction Efficiency / Cost Efficiency / Cost Savings Savings Effective Effective Productivity Productivity Revenue Service Revenue Service Delivery Delivery Asset Asset Management Management Market Taxpayer Market Taxpayer Share Satisfaction Share Satisfaction External: External: Who is Customer Customer the risk Service Service taker? Power Power Profitability Profitability Wealth and Job Wealth and Job Wealth and Job Retention for Retention for Retention for An Organizational An Individual Leaders Leaders Leaders Objective Objective