Taxi/Private Hire Company of the Year Award Taxi/Private Hire Company of the Year Award Winners 2004 and 2005 Winners 2004 and 2005 A presentation to the London Borough of Hounslow Erica Widmer Taxicard Account Manager
Taxi/Private Hire Company of the Year Award Taxi/Private Hire Company of the Year Award Winners 2004 and 2005 Winners 2004 and 2005 Overview • Taxicard background information • How it works • Benefits • Our group • Our service • Statistics and trends • Improving booking process & street hailing • Access Equality Award • Contact details • Future – Project New Horizon
Taxi/Private Hire Company of the Year Award Taxi/Private Hire Company of the Year Award Winners 2004 and 2005 Winners 2004 and 2005 Taxicard background information • Subsidised taxi service for disabled people • Uses existing licensed radio taxi infrastructure providing a flexible, on-demand service • Originated (1983) under the Greater London Council using a number of radio taxi companies • Transferred to the boroughs (1986) • New scheme was tendered in 1991 and, in 1992, Computer Cab became the single, prime supplier
Taxi/Private Hire Company of the Year Award Taxi/Private Hire Company of the Year Award Winners 2004 and 2005 Winners 2004 and 2005 How it works • Users are issued an electronically readable Taxicard and photo identity card: – Plus an information booklet on how to use the service – And details of trip limits that apply to the individual borough
Taxi/Private Hire Company of the Year Award Taxi/Private Hire Company of the Year Award Winners 2004 and 2005 Winners 2004 and 2005 How it works • Taxicard member pays a flat fare to the driver that allows travel until a predetermined amount is shown on the meter: e.g. £1.50 until the meter exceeds £11.80 then anything above £11.80 is paid by the user • Difference (subsidy) is paid by the borough • The radio taxi company pays the driver the subsidised portion of the trip on a weekly basis
Taxi/Private Hire Company of the Year Award Taxi/Private Hire Company of the Year Award Winners 2004 and 2005 Winners 2004 and 2005 How it works • After completion of trip information: System determines whether ASAP or AB (Advanced Booking) At appropriate time journey details are sent to the in-cab MDT (mobile data terminal) • When picking up the Taxicard holder: Information is verified via cardswipe Double security check ensures identity of card holder
Taxi/Private Hire Company of the Year Award Taxi/Private Hire Company of the Year Award Winners 2004 and 2005 Winners 2004 and 2005 Benefits • Responsive, personal service for users • Non-stigmatised travel • Capped cost per journey • Low cost per passenger movement • Fully accessible vehicles • Off-peak demand for drivers
Taxi/Private Hire Company of the Year Award Taxi/Private Hire Company of the Year Award Winners 2004 and 2005 Winners 2004 and 2005 Our group • ComfortDelGro global footprint • Group t/over $S1billion p.a. • Cabcharge Australia • Largest fleet in Europe - 3700 vehicles • Private Hire acquisitions- Flightlink, Onward travel, Westbus, AA travel • National network of suppliers • London Service Partners provide an additional 1500 vehicles (Taxicard only)
Taxi/Private Hire Company of the Year Award Taxi/Private Hire Company of the Year Award Winners 2004 and 2005 Winners 2004 and 2005 ComfortDelGro Corporation Singapore China Malaysia UK Vietnam Ireland Australia 33% 67% Cabcharge Australia CityFleet Pte LTDA 25% 75% 20% 80% 100% 100% CityFleet Computer Cab Computer Cab Computer Cab plc Networks (Aberdeen) Ltd (Edinburgh) Ltd Ltd 70% 100% Flightlink Onward International Ltd Travel Ltd
Taxi/Private Hire Company of the Year Award Taxi/Private Hire Company of the Year Award Winners 2004 and 2005 Winners 2004 and 2005 Our service GTM Ground Transport Management – The One Stop Solution • Single point of access to Taxicard users • Host the booking platform for phone and online bookings • Collect, consolidate and report Management Information on all journeys to London Boroughs • One contract • Multiple suppliers for Taxicard users • Dedicated management team for suppliers
Taxi/Private Hire Company of the Year Award Taxi/Private Hire Company of the Year Award Winners 2004 and 2005 Winners 2004 and 2005 YTD 05 increase 23% Statistics and trends YTD 06 increase 14% Journey Volumes YTD 07 increase 17% 110,000 100,000 90,000 80,000 70,000 60,000 50,000 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 2004 2005 2006 2007
Taxi/Private Hire Company of the Year Award Taxi/Private Hire Company of the Year Award Winners 2004 and 2005 Winners 2004 and 2005 Statistics and trends � Punctuality in 2006 94% within 5 mins; 96% within 15 mins Annual average • Complaints 0.30% of trips Annual average Weekly trend in 2006 - Booked and arrival day 180000 160000 140000 120000 Booked day 100000 80000 Arrival day 60000 40000 20000 0 y y y y y y y a a a a a a a d d d d d d d n n r s i s s r u u o r e e F u t S M n a u h T d S T e W
Taxi/Private Hire Company of the Year Award Taxi/Private Hire Company of the Year Award Winners 2004 and 2005 Winners 2004 and 2005 Statistics and trends Weekly trend in 2006 - Booked and arrival day 180000 160000 140000 120000 Booked day 100000 80000 Arrival day 60000 40000 20000 0 y y y y y y y a a a a a a a d d d d d d d n n r s s s i r u u o r e e F u t S M n a u h T d S T e W Booked time 120000 100000 80000 Jobs 60000 Bookings 40000 20000 0 0 2 4 6 8 10 12 14 16 18 20 22 Hour
Taxi/Private Hire Company of the Year Award Taxi/Private Hire Company of the Year Award Winners 2004 and 2005 Winners 2004 and 2005 Improving the booking process Web booking • Users are able to book & track their own taxi and follow the progress of their taxi on a real time map • Email access to the Public Sector Team, enabling electronic communication for people with hearing and speech impairments taxicardgroup@comcab.co.uk • Our web site is accessible to people with visual impairments www.computercab.co.uk
Taxi/Private Hire Company of the Year Award Taxi/Private Hire Company of the Year Award Winners 2004 and 2005 Winners 2004 and 2005 Improving street hailing Taxicard front identifier When street hailing, Taxicard users can instantly recognise a Computer Cab taxi by looking at the front identifier Our research: 91% of Taxicard users feel Computer Cab understands the needs of customers
Taxi/Private Hire Company of the Year Award Taxi/Private Hire Company of the Year Award Winners 2004 and 2005 Winners 2004 and 2005 Access Equality Award
Taxi/Private Hire Company of the Year Award Taxi/Private Hire Company of the Year Award Winners 2004 and 2005 Winners 2004 and 2005 Contact details for queries and complaints: • Phone: 020 77635001 • Fax: 020 79080119 • Email: taxicardgroup@comcab.co.uk
Taxi/Private Hire Company of the Year Award Taxi/Private Hire Company of the Year Award Winners 2004 and 2005 Winners 2004 and 2005 Future Project New Horizon £4.5m investment in new booking, despatch and in cab system Project Director from Cabcharge Australia Software developers and programmers assistance from Singapore Maintain our market leadership
Taxi/Private Hire Company of the Year Award Taxi/Private Hire Company of the Year Award Winners 2004 and 2005 Winners 2004 and 2005 Project New Horizon (PNH) Despatch � GPRS enabled managed fleet � SWS text despatch and arrival notifications � Live traffic feeds � Satellite Navigation in all vehicles � Private Hire despatch system development
Taxi/Private Hire Company of the Year Award Taxi/Private Hire Company of the Year Award Winners 2004 and 2005 Winners 2004 and 2005 Project New Horizon (PNH) Booking options � Predictive booking � Online profile management Payment � Prepaid/debit cards – Oyster? � Credit cards Management Information � All existing reports plus performance reports in real time
Taxi/Private Hire Company of the Year Award Taxi/Private Hire Company of the Year Award Winners 2004 and 2005 Winners 2004 and 2005 Project New Horizon Summary of benefits � Quicker allocation time – better fleet utilisation � Shorter telephone booking process � Improved driver communication � Payment flexibility
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