2020 Campaign .cat.com 1 Caterpillar: Confidential Green
October 10, 2020 Why now? September 10, 2020 .cat.com 2 Caterpillar: Confidential Green
Agenda 1. Mental health during the time of Covid-19 2. RUOK? employee orientation 3. EAP and resources for support .cat.com 3 Caterpillar: Confidential Green
Mental Health (during Covid-19) .cat.com 4 Caterpillar: Confidential Green
We all have mental health. Like physical health, mental health is on a continuum. Sometimes it is better than at other times. Emotional and mental well-being is not just the absence of an illness- it is a state of well-being where we can tolerate stress, rebound from challenges, and contribute productively at work, home and in our communities. .cat.com 5 Caterpillar: Confidential Green
Nearly 1 in 4 adults will experience a mental illness, 1 in 2 have risk factors but most never get the available care. All of us will encounter life’s challenges. But mental health conditions are: • Common • High impact • Treatable • Severely under treated .cat.com 6 Caterpillar: Confidential Green
Why don’t we get help? • Lack of understanding of mental health as a common, chronic health conditions • Lack of recognition we have a problem- inadequate screening and identification • Misunderstanding about and lack of access to treatment options • Stigma, fear, discomfort • Sense of burdensomeness and a lack of belongingness. . . ! Suicide Risk ! • We just don’t know where to turn for help. The R U OK? campaign helps address many of these barriers and ensures we get support at the earliest signs of a problem. .cat.com 7 Caterpillar: Confidential Green
Potential impact of Covid-19 on Emotional Distress 80% report moderate to severe distress 1 • Since 2018: • All adults +348% 2 o Age 18-29 +648% 2 o • Younger people and those with job insecurity are more highly impacted Older people seem less affected • Seems to be decreasing in recent months • 1. Source: McKinsey 2. Source: John’s Hopkins study cited in JAMA .cat.com 8 Caterpillar: Confidential Green
We are all experiencing the pandemic differently Working On-Site Only Working Interchangeably Working Remotely Being at my workplace seems like it will be I am concerned about the exposure to The lines between my work and home life more cumbersome than just working from infection on my way to my workplace. are nonexistent. home. I am anxious about my ability to stay I am not used to working remotely and I find I don’t think things are going to feel the healthy and the health of my loved ones. it hard to feel fully present at work. same when going back to my workplace. Source: Gartner, 2020. Augmenting Mental and Emotional Well-Being .cat.com 9 Caterpillar: Confidential Green
Changes that are compounding stresses Work Space: Personal Space: Human Connection Space: • May no longer be separate from home • May have children, family, others at home • May have limited in-person interactions space affecting work with co-workers or others May be makeshift, rather than dedicated May have multiple obligations (e.g., May experience “Teams burnout” or “Zoom • • • provide care, home school) fatigue” through constant online interaction • May put essential workers at risk of additional exposure • May put family members at exposure risk if • May have concerns or limitations related to essential worker technology Source: Gartner, 2020. Augmenting Mental and Emotional Well-Being .cat.com 10 Caterpillar: Confidential Green
Emotions of Change (They aren’t linear and may vary for each person) Action / External Anger, Frustration Denial “This is hard.” “This won’t affect me.” “I’m tired of it!” Acceptance “I can champion this!” “I’ve learned from this.” Bargaining, Resistance “Maybe there’s a work - around.” Emotional Response Consideration, Experimentation “Maybe I’ll give it a try.” “Perhaps there is a way this can work for me.” “Shock,” immobilization Passive / Internal “I can’t believe this is happening” “If I ignore it, it will pass.” Depression, Burnout “”I can’t take this anymore.” “I need it to be over.” .cat.com 11 Caterpillar: Confidential Green
RUOK? .cat.com 12 Caterpillar: Confidential Green
RUOK? is a simplified approach to Mental Health First Aid , which is the initial help offered to a person developing a mental health or substance use problem, or experiencing a mental health crisis. Gives us some simple, memorable guidelines that all of us can use to Just like medical first aid, support is given until intervene early and help those appropriate treatment and is received or until the crisis around us. resolves. .cat.com 13 Caterpillar: Confidential Green
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How do I know if someone needs support? Over the past two weeks have you noticed: 1. Changes in their physical appearance? 2. Changes in mood? 3. Changes in behavior? 4. Changes in how thoughts are expressed? .cat.com 15 Caterpillar: Confidential Green
How do I know if someone needs support? What are they What are doing What’s going on in their Are they experiencing: Do they seem: Are they: Significant or unwanted change • • Confused or irrational • Experiencing mood swings Relationship issues • • Distracted or preoccupied • Socially withdrawn • Major health issues Moody, sad or down • Changing their online behavior • • Work pressure or constant stress Anxious or unable to switch off Losing interest • • • Financial difficulty Unable to concentrate • Worries about the future • Loss of someone or something • • Concerned they’re a burden • Less interested in their appearance they care about Lonely or lacking self-esteem and personal hygiene • Concerned they’re trapped with no • Behaving recklessly or impulsively • way out Changing their sleep or eating • patterns .cat.com 16 Caterpillar: Confidential Green
Remote work reduces visibility to early warnings Lower productivity Poor time keeping Low morale Absenteeism Increased abuses: substance, physical Increased employee complaints abuse, domestic violence Increased ill-health, accidents and Declining motivation incidents Source: Gartner, 2020. Augmenting Mental and Emotional Well-Being .cat.com 17 Caterpillar: Confidential Green
Subtle signs in remote employees Identifying those struggling can be difficult during remote work. – Significant changes in interactions in meetings – Change in tone of emails and phone conversations – Less communicative – Reluctant to use camera. – Offline more. Slower to reply to emails. Late logging on for meetings. – Decreased work quality or quantity – Missed meetings, calls or deadlines – More reports of being ill, Dr’s appointments or needing to be offline due to sickness or other undefined reasons. .cat.com 18 Caterpillar: Confidential Green
If you have noticed a pattern of these indicators, that person might need some extra support. Here is your opportunity start a conversation. NOTE: Peer support and RUOK? are not intended to replace the supervision and performance management of supervisors, HR or LR. Be supportive, but always seek the guidance of your supervisor or HR if you are concerned about another employee. .cat.com 19 Caterpillar: Confidential Green
3. Encourage 4. Check in 1. Ask, “RUOK?” 2. Listen Action Sometimes the best source of help is sitting right next to us. .cat.com Caterpillar: Confidential Green
Getting Ready to Ask Be Ready • Are you in the right frame of mind? Are you prepared to genuinely listen? • • Can you give as much time as needed? • Are you prepared for the worst? Be Prepared • Remember that you won’t have all the answers (which is OK) • Listening is one of the most important things you can do If someone is talking about personal struggles this can be difficult and they might get • emotional, embarrassed or upset. (That’s also OK) Pick your moment • Have you chosen somewhere relatively private and informal? What time will be good for them to chat? • • If they can’t talk when you approach them, ask them for a better time. .cat.com 21 Caterpillar: Confidential Green
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Caterpillar’s Employee Assistance Program (EAP) A voluntary, confidential, FREE benefit helping employees and families resolve a variety of personal issues before they impact your well-being, health or productivity. The EAP is a great place to start if you feel …not OK. .cat.com 34 Caterpillar: Confidential Green
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