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Gener neral al Manager’s Report port June 2018 GM/CEO Carla Reid welcomes attendees to the WSSC Water Symposium on May 1
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National Drug Takeback Day ◦ Collected 29 lbs. of drugs Building Fish Habitats ◦ Built by 50 middle-school students ◦ Submerged in Patuxent River ◦ Creates habitats for fish to thrive
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Successful media event to announce: ◦ WSSC has longest active Acoustic Fiber Optic system in country ◦ 102 miles of large water mains now protected ◦ Alerted WSSC 20 times to major breaks ◦ $21 million investment has saved customers more than $42 million
New Water Tanks Operational ◦ Camp Springs ◦ Collington Colesville Road Project ◦ Greater Silver Spring Chamber of Commerce meeting ◦ Members of business community commend project manager “ We e love e our r frien ends s from om WSSC C – espec ecially y Curt urtis s [Pin Pinder er]! ! He is very ry approa roach chable, e, alwa ways s in comm mmunica cation on, , keeps s us ahea ead of what is going on.” - Downtown Silver Spring Rotary Club
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Tap into Business ◦ Combined outreach events ◦ Nearly 300 attendees “…it was truly a world ld-clas lass event.” Antonio Jones, Delmock Technologies P2P Goes Live ◦ One stop shop for procurement process From ordering to paying
County Councils approve FY19 budget ◦ $1.4 billion Operating and Capital budget focuses on replacing aging infrastructure ◦ $205.3 million for water and sewer ◦ $40.3 million for Bio-Energy Combined 4.5 percent water and sewer rate increase ◦ +$2.04 per month ($6.12 per quarter) to the average residential customer bill
AWWA annual conference ACE18 Several WSSC members attended and participated on panels WSSC Water Treatment Plants received the President’s Award from the Partnership for Safe Water Tapping team represented Chesapeake section
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WSSC In Your Neighborhood Open Houses ◦ April 10 & 24 and May 8
Customer Feedback Community Utility Ranking Exercise ◦ WSSC #1 among local utilities in all 4 areas ◦ 51 CFC respondents
Water Symposium: A Century of Innovation Centennial Celebration ◦ This weekend!
WSSC Environmental Education Coordinator Named PGCPS “Unsung Hero” Facilitated 15 PGCPS “Sunfish and Students” programs School programs reach thousands! ◦ 1500 PGCPS ◦ 1300 MCPS
Tool for education on water distribution designed by ◦ Engineering ◦ Process Control ◦ Community Outreach ◦ Trade Shop Inaugural use for this week’s H 2 OEngineers program Will be stored at RGH for internal training and demonstrations
WSSC’s 65 th Annual Manhole Open Gold Tournament in June Employees, retirees and friends raised $10,000 for WSSC Water Fund Water Fund created in 1994 to help those in need pay their water/sewer bill
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Happy Birthday WSSC Come in Unity Meetings Earth Month Azalea Garden Clean up
Centennial Video Wins a “Telly” ◦ “A Century of Service: 100-Year-Old Retiree George Campbell Looks Back” “Welcome Back” Retiree Celebration
FY 2018 Commission Dashboard 2017 Core Mission Dashboard June 201 2018 2017 2017 Enhance Customer Experience & Community Engagement Home meServe August 2016 – April 2018 HomeServe's Repair HomeServe's Monthly Contracts Completed Product Cost/Customer Estimated Cost Repairs Savings Revenue $4,249,881 Water Service Line $3.99 72,414 1,351 $2,179,442 $2,328,358 Sewer/Septic Line $5.49 36,532 1,161 $679,841 $651,407 Bundle(WSL and SSL) $5.99 7,554 518 $520,320 $1,558,670 Interior Plumbing and Drainage $9.99 16,137 2,744 $957,785 Total $8,788,315 132,637 5,774 $4,337,388 Issu ssueTrakr Ma May 2018 018 166 Concerns Opened Billing : 53 Customer Service: 10 HomeServe: 7 94 94 1,707 1, 07 Operations: 57 4 213 13 New Customer Total Customer Total Compliments Concerns Closed Quality of Service: 39 Accounts Accounts Percent of Calls Answered Delinquent Accounts Accts. Considered Delinquent 17 Days After Due 100 Date $16,000,000.00 80 $14,000,000.00 $12,000,000.00 60 $10,000,000.00 $8,000,000.00 40 $6,000,000.00 $4,000,000.00 $2,000,000.00 20 $0.00 Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun 0 Government Commercial Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun Multi-Family Units Residential FY 2017 TOTAL FY 2018 FY 2017 Target Achieve Business Process Excellence & Maintain Financial Stability FY 2018 Total Operating Revenue FY 2018 Net Operating Expenses $160,000,000 $140,000,000 $140,000,000 $120,000,000 $120,000,000 $594, 594,367 367,00 000 YTD $563, 563,693 693,00 000 YTD $100,000,000 $100,000,000 $80,000,000 $80,000,000 $60,000,000 $60,000,000 $40,000,000 $40,000,000 $20,000,000 $20,000,000 $0 $0 FY 2018 Actual FY 2018 Actual
Improve Infrastructure Basement Backups Sanitary Sewer Overflows 100 20 90 80 15 70 60 50 10 40 30 5 20 10 0 0 Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun FY 2018 5 Yr. Avg. FY 2018 5 Yr Avg. Wastewater Treatment Water Production Includes Wastewater Treated at Blue Plains 200.0 180.0 200.0 180.0 160.0 160.0 140.0 140.0 120.0 MGD 120.0 100.0 MGD 100.0 80.0 80.0 60.0 60.0 40.0 40.0 20.0 20.0 0.0 0.0 Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun FY 2018 Actual FY 2017 Actual FY 2018 FY 2017 Water Main Breaks & Leaks by Pipe Age May Permanent Paving Work Orders Average Completion Time 2 4 140 120 Number of Days 100 26 80 70 70 To Total al 60 38 40 20 0 Under 25 yrs 25-50 yrs July Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun Over 50 years Unknown Days to Complete FY17 Days to Complete FY18 Goal to Complete Employee Engagement FY 2018 Vacancies vs. Active FY 2018 Eligible Retirements - Current and Recruitments 800 Future 180 160 As of April 2018 700 140 120 600 258 100 500 80 242 60 400 40 253 278 300 20 0 435 200 Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun 338 220 100 FY 2018 Vacancies vs. Active Recruitments 171 0 Eligible Now Eligible w/in 1 Yr Eligible w/in 3 Yrs Eligible w/in 5 Yrs Active Recruitments Inactive Recruitments Positions Filled Avg. Days to Fill Full Retirement Early Retirement
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