1 Gener neral al Managers Report port Augus ust t 2018 - PowerPoint PPT Presentation

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Gener neral al Manager’s Report port Augus ust t 2018 Parkway WRRF employees share inspiration and encouragement at their Come in Unity meeting

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 Customer letter highlights exceptional efforts to maintain strong relationship “What a wonderful manager ger you have ve in John Hoffman!” “Look at that clean water!” “I, for one, would have no problem m paying g highe her r fees for infrastructure management…”

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 Pipe Diver: PCCP assessment tool  Water main stays in service throughout inspection  Swims with flow of water  Complements AFO for proactive planning

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Recognition for consistent  regulatory compliance Platinum designated WRRFs:  Damascus ◦ 18 consecutive years  Top 12 percent of agencies  Seneca and Parkway ◦ 12 consecutive years  Hyattstown ◦ 7 consecutive years  Piscataway ◦ 6 consecutive years   Western Branch earned third consecutive Gold designation

 Commissioners select new four-tier rate structure ◦ Open and transparent process ◦ Sends clear conservation message ◦ Addresses affordability ◦ Simplifies structure for customers  Extensive public outreach will continue

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 Centennial Saturday  Thingamajig  Young Science Explorers Summer Camp  Chesapeake Classrooms  Montgomery County Fair

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 “My Life” recognized for promoting individual health and healthy workplace  Innovation workshops stimulate creativity  Come in Unity meetings inspire

 Interns wrap up the summer  Celebrating employee service

FY 2019 Commission Dashboard 2017 Core Mission Dashboard August 2018 2017 Enhance Customer Experience & Community Engagement HomeServe August 2016 – June 2018 HomeServe's Repair HomeServe's Monthly Completed Contracts Product Cost/Customer Estimated Cost Repairs Savings Revenue $4,884,961 Water Service Line $3.99 74,535 1,513 $2,388,089 $2,766,060 Sewer/Septic Line $5.49 40,242 1,380 $803,141 $745,078 Bundle(WSL and SSL) $5.99 7,867 589 $568,012 $1,917,111 Interior Plumbing and Drainage $9.99 18,169 3,214 $1,088,809 Total $10,313,210 140,813 6,696 $4,848,050 IssueTrakr July 2018 157 Concerns Opened Billing : 40 Customer Service: 29 HomeServe: 0 105 1,934 Operations: 64 5 130 New Customer Total Customer Total Compliments Concerns Closed Quality of Service: 24 Accounts Accounts Delinquent Accounts Percent of Calls Answered Accounts Considered Delinquent 17 Days After Due Date 100 $14,000,000.00 $12,000,000.00 80 $10,000,000.00 60 $8,000,000.00 $6,000,000.00 40 $4,000,000.00 $2,000,000.00 20 $0.00 Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun 0 Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun Government Commercial Multi-Family Units FY 2018 FY 2019 Target Residential FY 2018 TOTAL Achieve Business Process Excellence & Maintain Financial Stability FY 2018 Total Operating Revenue FY 2018 Net Operating Expenses $160,000,000 $140,000,000 $140,000,000 $120,000,000 $120,000,000 $652,503,000 YTD $627,707,000 YTD $100,000,000 $100,000,000 $80,000,000 $80,000,000 $60,000,000 $60,000,000 $40,000,000 $40,000,000 $20,000,000 $20,000,000 $0 $0 FY 2018 Actual FY 2018 Actual * Final FY 2018 financial information available late August or early September.

Improve Infrastructure Basement Backups Sanitary Sewer Overflows 100 20 90 80 15 70 60 50 10 40 30 5 20 10 0 0 Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun FY 2019 5 Yr. Avg. FY 2019 5 Yr Avg. Wastewater Treatment Water Production Includes Wastewater Treated at Blue Plains 200.0 180.0 250.0 160.0 200.0 140.0 120.0 MGD 150.0 100.0 MGD 80.0 100.0 60.0 40.0 50.0 20.0 0.0 0.0 Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun FY 2018 Actual FY 2019 Actual FY 2018 FY 2017 Water Main Breaks & Leaks by Pipe Age Permanent Paving Work Orders July Average Completion Time 3 4 140 120 Number of Days 100 20 80 63 Total 60 36 40 20 0 July Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun Under 25 yrs 25-50 yrs Over 50 years Unknown Days to Complete FY19 Days to Complete FY18 Goal to Complete Employee Engagement FY 2018 Vacancies vs. Active Recruitments FY 2018 Eligible Retirements - Current and Future 800 180 As of June 2018 160 700 140 120 600 264 100 500 80 246 60 400 40 253 273 300 20 0 429 200 336 Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun 218 100 168 FY 2018 Vacancies vs. Active Recruitments 0 Eligible Now Eligible w/in 1 Yr Eligible w/in 3 Yrs Eligible w/in 5 Yrs Active Recruitments Inactive Recruitments Positions Filled Avg. Days to Fill Full Retirement Early Retirement