Your Sage 300 is DownNow What? Common Support Q & A 4 Simple - PowerPoint PPT Presentation

Your Sage 300 is Down…Now What? Common Support Q & A

4 Simple Steps • Don’t Panic • Gather Information • Notify Your Internal Team • Create a Support Case with BAASS

Step #1: Don’t Panic!

Step #2 Gather Information • What’s wrong? • What were you doing? • Have there been updates? • Screenshot the error message

Step #3 Notify Your Internal Team

Step #4 Create a Support Case with BAASS • www.baass.com/support • Email Support@Baass.com • Call: 1-877-462-3648

If I call in support, who will I speak with? BAASS’s Triage Team • 5 Team Members • Collect Information • Log and Assign Cases • Schedule Appointments for Support

What happens after a case is logged? • Case is reviewed • Scheduled according to urgency and guaranteed response time • Customer is notified of appointment

Define “Support Case”… • Troubleshooting technical issues such as licensing errors, or your system being down • Environment (workstation & network) issues • Database connectivity • Software installation issues, and workstation installs • Application feature review, maybe you cannot remember how to reverse an entry • Various Application Errors

Licensing Error

Running Payroll EFT Issue Error: Applied payment records already exist. Batch only went to letter J.

3 Company Year Ends • Year End Preparation/Assistance

What if I need help with…? • System Configuration - changes to module options or setup • Deploying new users and setting up security • Consulting • New module implementation • Customization of the application logic or data entry forms • Development of forms, reports or applications • System Upgrade • Support required due to a ransomware attack

But what about…? • Windows Updates • Virus and/or Malware Cleanup • Outlook Support • Installation and configuration of printers and printer drivers

Coming Soon… • Payroll Tax Table Updates

Trending in 2019 • Ransomware

Back to the Basics • Don’t Panic • Gather Information • Notify Your Internal Team • Create a Support Case with BAASS

THANK YOU BAASS Business Solutions marketing@baass.com