Wel elcome PPG – Meeting Forest Road Group Practice 19 th November 2019
No fire alarm tests Emergency scheduled exits Housekeeping today (Safety and comfort) Toilets Refreshments 19 th November 2019
Agenda • About Us • Management structure of Medicus • Delegate Questions • Enfield Unity PCN • DoctorLink • AOB
• Formed in April 2018 • 35 Partners • 13 Locations – 14 Contracts • 92,000 Registered Patients • 24 Care Homes Contract • SAS Contract for NCL • Equal Partners • Traditional Partnership Model • GMS and PMS Practices • Open and Honest • Ethos that supports colleagues About Us to deliver patient care • Not a Limited Company
Our Vision: To support and improve quality of life for our patients through the delivery of clinical excellence and compassionate care. • Medicine • Education • Dedication • Innovation • Care • Understanding • Support
Medicus Health Partners Cluster Structure SE Cluster NE Cluster NW Cluster @ 30.5K @ 32.5K @32.3K Lincoln Road Green Street Carlton House 7935 2338 12900 Forest Road FPCC Willow House 12427 12970 4371 Curzon Avenue Riley House Southbury Surgery 5604 8560 5000 Dean House Enfield Island Connaught 2330 3798 5050 Bush Hill Park Moorfield 2200 5107
Medicus Management Board Partners Meetings Team Meetings Dr Ujjal Sarkar Chair- Dr Manish Kumar Dr Sarit Ghosh Finance & Workforce/ Digital/IT Education & Governance Operations Comms Renumeration Recruitment Team Training Events Committee Committee Committee Committee Committee Dr Alex Dr Sally Jowett Dr Sally Jowett Uttara Sarkar Vivien Kentish Dr Jarir Amarin Uttara Sarkar Jayaratnam & Dr Annie Stork Pharmacy 14 x Site Infection Mandatory Site Managers IGSoC Governance Governance Control Training Meetings Clinical Care Home
Clinical Service Delivery Teams 34 GP Partners (All GP Partners deliver clinical sessions) Advanced Nurse Practitioners /Nurse Salaried GPs Pharmacists Consultant Emergency Care Practice Nurses PA’s/HCA’s Practitioners
• One version of EMIS • Patients can select any site/clinic to attend appointments • Telephone system across sites and connected to EMIS • Central Services to assist with admin and ensure we capture economies of scale • Offer resilience for continuity of services Integrated Services
Medicus Health Partners Practice Updates Updates (MHP) Awarded contract to deliver All Practices are linked into clinical support to 24 care one version of EMIS our homes in Enfield practice Management System Awarded contract to deliver New phone system now across SAS Services across NCL most sites – ability to book via the phone coming soon Accredited to deliver Anticoagulation service from New websites are being built Lincoln Road, Dean House and Freezywater PCN agreed and formed Updates
Questions from PPG Members
PPG Questions Q - Compare and contrast the role of Medicus Health Partners Patient Participation Group and Forest Road Patient Participation Group Q - Where are the minutes for the Medicus Health Partners PPG published? Q - Compare and contrast the function and information of the Medicus Health Partners website with that of the practice websites like Forest Road? Is it the intention to merge these websites onto the Medicus Health Partners website along with the activities and initiatives that take place at each Practice? Q - Who is the representative(s) for Forest Road on the 14 Practices PPGs founded by Medicus Health Participation Group ?
PPG Questions Q - Forest Road computer system has suffered outages this year and more recently on 13th November 2019. Is it the case that such outages (or upgrades) will this now impact patients visiting any of the 14 GP practices, or could it just affect a single practice? Can the service for online ordering of medications and appointments continue unaffected in some instances? Q - Whilst it is fair to appreciate that the reception at Forest Road cannot know everything there are examples where this fails completely and absolutely, with no answers for even simple scenarios. The question is what second line support exists for reception and patients when this occurs within Medicus Health Partners?
PPG Questions Q - Explain how online booking for appointments works especially when a patient has to decide which of the following is appropriate for their needs? Consider these options "General", "Carlton House Surgery DEFAULT", "Carlton House Surgery Dr Task", "Carlton House Surgery On Day", "Carlton House Surgery prebookable", "RHS Telephone", RHS Extended Hours Session" - Q - Under the new GP Contract, Practices will be expected to make 25% of appointments bookable online from July 2019. Is that across Medicus Health Partners, or at GP Practice level? . What are the indicative numbers for such appointments and does it exclude the mandatory one appointment per 3,000 patients available each day for direct booking by NHS111
PPG Questions Q - Explain the impact of the two opt-outs available to patients with respect to their digital records and any impact to patients booking an appointment at any of the 14 GP Practices. Q - From April 2020 all practices should provide online consultations. How will Medicus Health Partners manage this launch and what should we expect ?
19 th November 2019 En Enfie ield Uni nity ty PCN Dr Sarit Ghosh Dr Ujjal Sarkar Vivien Kentish Tracey Kocabali PPG Meeting
WHAT is a PCN – Primary Care Network • To meet local requirements, practices have begun working together and with community, mental health, social care, pharmacy, hospital and voluntary services in their local areas in primary care networks • Members of a network can be anyone or service that can be of benefit to Patients and their families/Carers • MHP will be working with other members to recruit more staff, such as pharmacists and social prescribers to help our patients access assistance Enfield Unity PCN
Site List Size Practice Code Post Code Neighbourhood MHP - Forest Road Group Practice 12427F85002 N9 7HD C Total NW 55107 MHP - Lincoln Road Medical Practice 7935F85703 EN1 1LJ C Total NE 45999 MHP -Connaught Surgery 5050F85055 N13 5ST C Total C 56924 MHP - Bush Hill Park Medical Centre 2200F85656 EN1 1XG C Green Cedars 6400Y00612 N18 1RP C 158030 Trinity Avenue 2930F85686 EN1 1HS C MHP -Curzon Avenue Surgery 5604F85684 EN3 4UE C MHP -Dean House Surgery 2330F85024 EN3 4DZ C Nightingale House Surgery 6629F85058 N9 8AJ C Enfield Unity Bounces Road Surgery 5419F85044 N9 7HD C MHP -Enfield Island Surgery 3798F85707 EN3 6GS NE PCN MHP - Freezywater Primary Care Centre 12970F85076 EN3 6PN NE Surgery MHP - Green Street Surgery 2338F85681 EN3 7HW NE MHP - Moorfield Road Health Centre 5107F85048 EN3 5TU NE Members MHP - Riley House Surgery 8560F85003 EN3 5PR NE Eagle House Surgery 13226F85004 EN3 4DN NE MHP - Carlton House Surgery 12900F85027 EN1 3LL NW MHP - Southbury Surgery 5000F85652 EN1 1PJ NW MHP - Willow House Surgery 4371F85036 EN1 3AZ NW Higlands Practice 10540F85035 N21 1UJ NW Oakwood Medicsl Centre 6744F85687 N14 4AQ NW Cockfosters Medical Centre 6612F85016 EN4 9NB NW Southgate 8940F85032 N14 4PR NW
North West Neighbourhood List Size 55107 Cockfosters Surgery North East Neighbourhood List Size 45999 Highlands Surgery Oakwood Surgery Eagle House Southgate Surgery Surgery Central Neighbourhood List Size 56924 Bounces Road Surgery
Enfield Unity PCN Board Enfield Unity PCN Representative from Each Practice Clinical Director Clinical Director Clinical Director PCN Manager Dr S Ghosh Dr C Aka Dr U Sarkar MHP Lead Practice Support Functions:- North West Finance Central North East Neighbourhood HR Neighbourhood Neighbourhood Governance Operations QI Support MHP Lead MHP Lead MHP Lead Comms/IT Highlands Practice Lead Green Cedars Lead Eagle House Lead Oakwood Medical Centre Lead Trinity Avenue Lead Cockfosters Medical Centre Lead Nightingale House Surgery Lead Southgate Surgery Lead Bounces Road Lead Education and Shared GP Services First Contact Physio Social Prescribers Learning Pharmacy Paramedic/ECP Physician Associates
The Link Between you and your GP
DoctorLink Patient How doe Ho does it work? Con onnecting you wit ith he help an and ad advic ice – 24 24hrs s a a da day – whe herever r you ar are
• Reassurance through online symptoms checker • Ease of use • Online repeat prescription request • Medical advice • Online appointment booking when appropriate • 24/7 access Working with DoctorLink Digital Engagement Solution
1. Download the DoctorLink App 2. Register to use the Service 3. Find your GP a) Get help and advice by answering a set of questions DoctorLink
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