Strategic Governance Meeting, 1 April 2019
Lambeth and Veolia: looking back over 2018/19 Performance (1): slight increase in residual waste Average residual waste produced per household (kg per year) 483 500 448 447 421 385 400 382 300 200 100 0 2013/14 2014/15 2015/16 2016/17 2017/18 2018/19 est
Lambeth and Veolia: looking back over 2018/19 Performance (2): recycling still going up Percentage of household waste sent for reuse, recycling* and composting *includes metals recovered from bottom ash 35 31.9 31.4 30.7 30.44 30.32 30 27.54 25 20 15 10 5 0 2013/14 2014/15 2015/16 2016/17 2017/18 2018/19 est
Lambeth and Veolia: looking back over 2018/19 Per formance (3): low rate of missed collections Residual waste (refuse) 34.5 missed per 100,000 collections Dry recycling 41.0 missed per 100,000 collections Organics 21.3 missed per 100,000 collections
Lambeth and Veolia: looking back over 2018/19 Performance (4): monthly flytips reducing Flytips reported by residents 2018/19 900 800 700 600 500 400 300 200 100 0 March April May June July August September October November December January February
Lambeth and Veolia: looking back over 2018/19 Performance (5): flytip inspections and actions
Lambeth and Veolia: looking back over 2018/19 Performance (6): flytip task completions, by crew
Lambeth and Veolia: looking back over 2018/19 Performance (7): flytip collection rate Current flytip successful collection rate - 98.4% Actions taken on the fails include 1. Removal of the fly tip by relevant crew if possible. 2. Interrogate any exception reports for no access or vehicle breakdowns. 3. Check any GPS tracking for attendance. 4. Review history of crews on issues 5. If required interview and inform crews of performance.
Lambeth and Veolia: looking back over 2018/19 Performance (8): street cleansing scores Litter and Detritus NI 195 Scores 14.00% 12.00% 10.00% 8.00% 6.00% 4.00% 2.00% 0.00% Tranche 1 18/19 Tranche 2 18/19 Tranche 3 18/19 Tranch 1 19/20 Litter Detritus Litter target Detritus target
Lambeth and Veolia: looking back over 2018/19 Performance (9): MEs and complaints ( from April 18 ) Complaint Member enquiry Case type Case type Complaint Count Members Enquiry Count Street sweeping 75 Dumped rubbish 91 Collection 61 Street sweeping 49 Supply of bins 56 Blocked drains and gullies (PWC) 30 Non-collection 42 Collection 23 Dumped rubbish 42 Supply of bins 20 Bulky refuse collection 27 Other 17 Other 26 Supply of bags 13 Supply of bags 24 Overhanging hedges 12 Garden Waste; supply of bags 22 Method of collection 11 Food; collection 18 Litter bins 10 Garden waste 17 Non-collection 8 Bins not returned 12 Food ; supply of bins 6 Bins on highway 11 Bulky refuse collection 6 Garden waste ; collection 11 Weeds on pavement 6 Assisted collection 11 Bins on highway 6 Charges 10 Leaf Clearance 5 Garden waste ; lost bags 10 Dog Fouling 5 Method of collection 9 Food; collection 5 Litter bins 7 Time of collection 4 Food 6 Garden waste 4 Food; supply of bins 6 Garden waste; collection 4 Weeds on pavement 5 Charges 3 Time of collection 5 Food 3 Blocked drains and gullies (PWC) 5 Bins not returned 3 Overhanging hedges 4 Garden Waste; supply of bags 2 Excess waste 3 Excess waste 1 Leaf Clearance 3 Garden waste; subscriptions 1 Dog Fouling 2 Refuse collection 1 Clinical Waste Collection 2 Salt/Gritting 1 Christmas trees 2 Bin chambers 1 Damaged gullies 1 Street Champions 1 Frequency of collection 1 Assisted collection 1 Grand Total 353 Vale street 1 Envirocrime 1 Grand Total 538
Lambeth and Veolia: looking back over 2018/19 Contamination of dry recycling still a challenge Contamination of comingled recycling in 2017/18 – 3,276 tonnes Contamination of comingled recycling in 2018/19 – 3,338 tonnes (est) Action by Veolia to tackle the problem • We have analysed contamination data in detail every month • We have identified which neighbourhoods are worst affected • Contamination of dry recycling is mostly by food waste and non- recyclable plastics • Crews and new employees briefed on spotting and reporting • Targeted interventions – door-knocking in worst affected neighbourhoods • Partnering with Street Champions on peer to peer advice
Lambeth and Veolia: looking back over 2018/19 To increase recycling we need to collect food waste Western Riverside Waste Authority waste composition analysis Oct 2018 found • 36.2% ‘ putrescibles ’ in Lambeth’s kerbside waste, plus • 4.5% garden waste Action by Veolia • Borough-wide project started in March 2019 to promote food waste collection • Over 1,000 caddies requested by residents in just 3 weeks
Lambeth and Veolia: looking back over 2018/19 Main operational projects • We rolled out the electric Mechanical Sweepers, and tested the new sweeping schedules • Veolia recruited an extra Environmental Manager at its own cost, and completed its £150,000 investment in additional Town Centre cleansing resources • We designed new Google inspection sheets to ensure EMs check that flytips are cleared • We are ready for the Ultra Low Emission Zone, starting 1 April 2019
Lambeth and Veolia: looking back over 2018/19 Main community engagement projects • Environment Forum held November 2018 • Food waste collection trial - 23% increase in participation • Engaged with over 1,000 residents at Roadshow events • Recycling competitions at Lambeth Country Show • Targeted interventions to reduce contamination • Flats above shops trial – ready to roll out borough-wide • Promoting recycling on housing estates • Deterring flytipping in hotspots • 74 new Street Champions, increasingly from Brixton • 61 Freshview events – involving over 500 residents • Continued support for Snow Wardens
Lambeth and Veolia: looking ahead to 2019/20 Priorities for operations • Put the new street cleansing schedules ‘live’ on ECHO • Maintain the deep cleansing programme, and keep local Councillors briefed when their roads are done • Partnership with enforcement to tackle flytipping hotspots • Agree with the Council how to comply with much tighter Low Emission Zone standards across Greater London, from October 2020
Lambeth and Veolia: looking ahead to 2019/20 Priorities for community engagement • Heavy promotion of kerbside food waste recycling • Reduce contamination of recyclate (see above) • Encourage recycling from flats above shops • Apply best practice lessons to encourage recycling from estates • Use new print and digital media to promote recycling • Work with local communities to tackle grot spots • Support community groups trying to reduce single use plastics • Hold another Environment Forum • Promote bulky waste service take-up • Hold a Waste Electronic and Electrical Equipment event • Refresh the signage in timed collection zones • Print and distribute the Welcome Pack
Corporate Social Responsibility - Veolia’s local initiatives • Wide range of apprenticeships available to local residents • Socially inclusive recruitment – Blue Sky, Shaw Trust, ex-forces • Improving air quality – electric vehicles; cycle to work scheme • Promoting healthy eating – spin-offs from TRiFOCAL project • Roadshows discouraging single-use plastics Veolia’s Recycling Fund for Communities – recent local projects • Monthly Thames beach litter picks • Sports Fusion tournaments – plastic free • We refurbished land near Gipsy Hill station • We provided benches made from recycled plastic for older residents on an estate in Norwood
Corporate Social Responsibility - Veolia’s national initiatives • Testing electric refuse collection vehicles in Sheffield, Westminster and the City of London • Major corporate push to reduce accidents at work • Founder member of the global Alliance to End Plastic Waste – over $1billion investment commitment over next 5 years • 150 employees trained as Mental Health First Aiders • National careline (‘ Carefirst ’) to support employees through personal difficulties
Satisfied Lambeth residents
END
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