Recommendation Report: A compilation of recommendations for the - PowerPoint PPT Presentation

Recommendation Report: A compilation of recommendations for the redesign of the Registrar’s Office website

Our Goal Using data drawn from both the student card sorts sessions and the advisor think-aloud protocols, our goal was to create a list of actionable recommendations to be used in the redesign of the Registrar’s website. To accomplish this, we’ve assembled: ● Alternative drop-down menu layout ● Statistics representing the difficulty of specific tasks ● Possible solutions to frequently encountered problems

Methodology Overview 17 undergraduate students recruited by Registrar Office Participants were asked to staff, roughly half of which sort 56 items into a drop were Registrar Office Demographic Information down menu of 5 category employees about participants columns. Supplementary comments Card Sort Orientation and Post-test Participant Recruitment Test Session Pre-test Questions TAP 6 academic advisors Demographic Participants were asked to -Task Difficulty Ratings recommended by Information complete a 11 tasks using -Comments Registrar Office staff the Registrar website as -Recommendations. their only resource, narrating their actions and thoughts.

Card Sort Analysis: 6 Steps Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Analyze the Create a Matrix Calculate the Group the Analyze the Make the Distribution of Percentages Cards Distribution Decisions Percentages, Group by Group 2/17=11.76% Registration/ General Registration/ General ● Registration/iROAR iRoar Information iRoar Information ● Undergraduates ● Graduate Students Academic Class Schedule 47.06% ● Degree Works 11.76% 11.76% 2 23.53% 4 ● Faculty Calendar 41.18% Credit Hours ● General Info. Academic ● Records Degree Works 47.06% 17.65% 3 11.76% 2 Forgiveness ● Forms 29.41% ● Current Student FERPA Advisor Access to ● Prospective Students General Contact 41.18% 7 5.88% 1 iROAR ● ... 41.18% Information

Revised Menu Organization

TAP Executive Summary / Presentation Preview We would like to highlight four areas of interest recurred most often in participant feedback: ● Positives ● Navigation/ Ease of Access ● Language ● Content/ Layout

Task Difficulty Statistics Most Difficult Tasks: 1 6 Extremely Easy Extremely Difficult Task 2: Taking Coursework ● Elsewhere ● Task 4: Registering to Audit ● Task 6: Locating G.I. Bill Information ● Task 8: Requesting Closed Course ● Task 10: Locating TCEL

Positives ● Once located, participants found the All participants were able to easily find the ● information on the U.S. Veterans page Academic Calendar and information to be very helpful. relating to enrollment verification.

Navigation / Ease of Access The appropriate web page for TCEL should be listed under Information on how to request a closed course should ● ● the “Current Students” and “Faculty” lists. be on it’s own page, separate from “Waitlist”. Keep “Closed Course” under “Waitlist” as well. ○ A link for “Audit” should be available under the “Current ● Students” list. Web page for veterans wishing to use their G.I. benefits ● Audit form should be available on the website. should be made available under “Current Students” ○ and/or potentially “Prospective Students”.

Language ● Use language targeted towards the key audience. In this case, the audience would be students who frequently turn to Registrar faculty or advisors with questions. ○ Audit → Audit a Class vs. Audit a Degree TCEL → Transferring Credits OR Take a Course Elsewhere ○ Aerospace Studies—Biochemistry → A—B ○

Content Use an Accordion Function on the Registration Errors page. ● ● List instructions on how to fill out a form for Auditing a Class, and also give users access to the form on the Auditing Policies page and the Student Forms page. Move the brief instructions to the top of the page. ● Some of the registration coordinators listed to contact are no longer here at Clemson University.

Of all the usability problems participants encountered, our collected data suggests the following areas should be prioritized during the redesign process: ● Navigation to high-traffic web pages, such as TCEL, needs to be as quick as possible. ● Labeling and language should cater to students’ mental models. ● Content should be reorganized within individual web pages.

Q & A Please feel free to ask us questions of clarification during this time: ● Doris Xue Ding : xued@g.clemson.edu ● Valerie Smith : vmsmith@g.clemson.edu ● Ciara Marshall : ciara.m.marshall@gmail.com Abby Maxim : aemaxim@g.clemson.edu ●