Putting you and your family first
DVA partnering with Defence to support you DVA – your primary health provider for accepted Joint Health Command – your health provider while serving conditions Enlistment During service Transition Post-transition Transitio itionin ing? If you ou get an an inj njury or or Use your ur DVA Veteran an Card rd illness ill ss Book ok an appoi oint ntment nt with h a VSO to to disc iscuss ss DV DVA’s s ro role in in Sign n up up to o MyServ rvic ice Sub ubmit a a claim for or any any your r transitio sition se serv rvice re rela late ted in injury or r dise isease se Una nable to o wor ork because of of an an ac accepted inj njury/illness? Buying a a hom home? to to MyServ rvic ice Book ok an appoi oint ntment nt with h a Appl pply for DVA Vetera ran Support rt Offic icer r Non-Lia No iability ility (VSO) Health lth Care Ne Need assist ssistance? Health lth and wellb lbein ing Bereav avement nt suppor ort servic ices/su support rt Been n on on war arlike op ops?
Enlistment/Engaging with DVA
How to get started with DVA Appl pply f for N Non-Liability Health h Sign up n up to MySer ervi vice Care e (NLHC) and receive a DVA’s online portal. Using Veterans’ Health Access Card. a myGov account You can sign up as soon as you For NLHC, you need just 1-day full enlist or any time during time service for access to free your ADF career. mental health treatment.
What to do while you are serving
During service you may get an injury or illness Fast and easy access to: Submit for acceptance for service related condition or injury View your digital DVA Veteran card View accepted conditions Self mana nage a and s nd subm ubmit it a a Track status of your claims clai aim f for r an any se y service You can access support now! • Mental Health Treatment rel elated injury or disea ease e Apply for loss of income or allowances • Incapacity Payments Using MyService keep • Household Services Update personal and banking details your records with DVA Permanent Impairment • updated as your accepted Permanent Impairment injuries or conditions may worsen over time. Household Services Book travel
During service you may get an injury or illness and need In an appointment with a VSO you can expect : guidance and assistance from a DVA staff on base. Appointment time is 30-40 minutes Guidance on submitting claims and the necessary supporting documentation Review your Defence related injuries & Book a an n appo ppoint intment w wit ith illnesses specific to your military service a DVA V Veteran Suppo upport Track status of your claims and advice on Officer ( (VS VSO) What do you need to do? your options if a claim is denied • Plan – what is the purpose of the meeting? Connect you to other DVA support • Evidence – what do you need to bring services to the meeting to help the VSO help you? Receive a follow up summary email of • Expectation management – DVA your appointment prioritises services.
When are you covered? At work Travelling to and from work Sport related injuries e.g. unit PT, ADF sporting activities Unintended consequences of treatment provided by the Commonwealth Civilian sporting activity where you have a signed “Authority to Participate” Approved rehabilitation and/or formal training programs
Streamline Processing DVA is improving injuries/illnesses the speed of the claiming process • Non-melanotic • Achilles Tendinopathy Malignant Neoplasm and Bursitis of the Skin • Chondromalacia • Plantar Fasciitis Patella With certain injuries / illnesses (40 • Sensorineural Hearing • Cut, Stab, Abrasion conditions) that more commonly occur to Loss and Laceration Veterans, Claim Assessment staff • Shin Splints (Delegates) can streamline the • Dislocation investigation and decision making • Solar Keratosis • Fracture processes. • Sprain and Strain • Internal Derangement Once the diagnosis has been established, of the Knee • Tinnitus these conditions can generally be • Joint Instability accepted as service related without • Tinea further investigation. • Labral Tear • Acute meniscal tear of the knee • Malignant melanoma of the skin • Acquired cataract
Initial Liability and Permanent Impairment Process DVA – your primary health provider for Joint Health Command – your health provider during service accepted conditions During Service Post-transition Permane anent nt Impairment? You can request an assessment at any time SELF SERVICE Permane nent nt I Impai airment nt Permane nent nt I Impai airment nt Assess ssment Assess ssment Ini nitial Liab ability DVA determination is made ADF Rel elated ed Member submits s inju jury from the evidence provided clai aims ms Inju jurie ries from your Defence records to DVA for acceptance (Init itial l Permane nent nt I Impai airment nt Permane nent nt I Impai airment nt Liabil ilit ity) Dete term rminati tion Dete term rminati tion ASSISTED Permane nent nt I Impai airment nt Permane nent nt I Impai airment nt Benefi fits / / Compens nsation on Benefi fits / / Compens nsation on DVA VSO and/or DVA DVA shar hares determina nation on wi with Advocate Defe fenc nce DVA sh share res dete term rminati tion w with th DVA File le De Defence Defence Call DVA on 1800 555 254 visit dva.g .gov. v.au or email Was the information you provided to DVA for Initial Liability gener eralen enquiries es@dva.go gov.au No No ad adve verse se eff ffects to o you your and during Permanent Impairment assessment consistent Pot Potential al M MEC EC current Medical Cl Classi ssification on NO YES to your Medical Classification and Medical Records? revi view Initial Liability – DVA accept s your inj ury/ illness has been caused by your ADF S ervice Permanent Impairment – Compensat ion for impairment caused by your accept ed condit ions
Which Act are you covered under? DVA supports anyone injured Accepted conditions Non-liability conditions or ill in ADF Provides benefits related to Act VEA SRCA/DRCA MRCA Treatment only Lump sum or Lump Sum Service / Act Compensation for injury Disability pension fortnightly compensation compensation Mental Health Medical treatment Treatment Treatment Treatment Incapacity Incapacity Financial loss Income Support payments payments Deploy on operations Rehabilitation Vocational Rehab Rehab Rehab Aids Aids and appliances Aids and appliances Aids and appliances Cancer (Malignant Neoplasm) Pulmonary Tuberculosis Housing Household Support Household Services Household Services 13
During your service things may change If you have been on If y you u buy buy a a ho home, talk to warlike/Hazardous DVA about service operations Defence Home Ownership You no u now ha have Assistance Scheme or Qua ualifyin ing Service ( (if Defence Service Home register ered ed MySer ervi vice). Insurance.
Transitioning
Before you transition a How to prepare for a VSO will support you to: medical transition Ensure all Defence related injuries or illness have been submitted to DVA Confirm progress of outstanding claims Check if financial assistance is applicable to your Subm ubmit it y your ser ervice Book a an n appo ppoint intment circumstances related d inj njury/condit dition n with a h a Veteran S n Suppo upport Connect to rehabilitation tha hat ha has made de y you u unf unfit offic icer ( (VSO) t to d discuss services and support for s ser ervice a e asap how DVA can a assist your Understand how to use your trans nsitio ion. DVA Veteran card Explore other support that may be available
We will take you on the transition experience of Michelle A 38 year old female veteran joined the ADF in 1999 Deployed on non-warlike and warlike operations While serving she experienced a Hearing Loss, Strains/Sprains to Hamstrings/Calves and Osteoarthritis of the Right Knee Voluntary Discharge
Do you have any of DVA is trying new ways these Conditions? to help you continue treatment while claiming • Achilles Tendinopathy • Non-melanotic and Bursitis Malignant Neoplasm of the Skin • Chondromalacia Patella • Osteoarthritis • Cut, Stab, Abrasion • Plantar Fasciitis and Laceration • Rotator Cuff • Dislocation Syndrome Offering easier, Provi visional A Acces ess t to Medi dical T Treatment when claiming • Fracture • Sensorineural for 20 common conditions Hearing Loss • Internal Derangement of the Knee • Shin Splints Serving members who transit itio ion n • Intervertebral Disc • Solar Keratosis prior t to 1 1 July 2020 2020 can participate Prolapse • Sprain and Strain from the date of transition • Joint Instability • Thoracic Spondylosis • Labral Tear • Tinnitus • Lumbar Spondylosis
Post Transition Maintaining your wellbeing with DVA
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