Project Kickoff Meeting Project# PROJ00000757 May 20, 2013 Agenda - PowerPoint PPT Presentation

CIS Modernization – Work Queues Project Kickoff Meeting Project# PROJ00000757 May 20, 2013

Agenda • Work Queue Background • Project Scope • Requirement Workshop Themes • Project Team and Stakeholders • Estimated Timeline • Communication Plan • Questions 5/20/2013 CIS Modernization – Work Queues 2

Work Queue Background Where Do WQ’s Come from? Total WQ’s Created – 2012 (by subsidiary) SCE&G PSNC SEB/SEBR 34% 39% 33% System System System 66% Manual Manual Manual 61% 67% 5/20/2013 CIS Modernization – Work Queues 3

Work Queue Background Who are the Users WQ’s? Total WQ’s Completed - 2012 (by subsidiary) SCE&G PSNC SEB/SEBR 19% 39% 55% 11% 13% 22% Customer Billing Cust SVC Dispatch PSNC Posting Customer Billing SCANA Customer Billing SEB SWAT Team 5/20/2013 CIS Modernization – Work Queues 4

Project Scope • Simply redesigning the User Interface for Work Queues • No process changes (pre-work in progress) • Effected Panels: • Panel 082 (Create New Item/Maintain Item) • Panel 109 (Global/Account View) • Panel 110 (Work Queue Selection Criteria) • Panel 277 (Mass Reassign) • Panel 278 (Reassignment History) • New WQ Category Creation Panel • For IT only 5/20/2013 CIS Modernization – Work Queues 5

Requirement Workshop Themes WQ Creation • Functionality for only manually created Work Queues • Includes Panel 082 WQ Maintenance • Driven by detail changes on individual records • Functionality to change the status (Work/Complete/Delete) • Functionality to change the responsible area • Includes Panel 082, 109, 277 Filtering/Sorting • Functionality for sorting • Functionality for filtering • Includes Panels 082, 109, 110, 277 WQ Presentment • Functionality for column rearrangement/adjustment • Report creation functionality • Includes Panels 109, 277, 278 5/20/2013 CIS Modernization – Work Queues 6

Project Team and Stakeholders Core Team Project Stakeholders • Wil Carruthers Hidden for Privacy Purposes • Molly Morris • Lottie Haynie • Sandeep Saxena • Barbara Stafford • James Westmoreland • Satish Kudaravalli • Doug Whittle • Lester Hood • Narasimha Chilukuri • Darlene Baker • Sharon Edwards • Sivarajan Velupillai • Renee Gourdine • Steve Bozard • Lisa Sanders • Reid Anderson • Paula Akey • Marc Gisewhite • Shirley Lewis • Ganesh Radhakrishnan • Oversight Team • Sandra Rhodes • Sreenivasarao Guntupalli • Forest Quick • Randy McCoy • Buddy Flake • Troy Stockman • Sita Jhaveri • Paul Rouillard • Don Faircloth • Kevin Graves • Terina Cronin • Pat Miller • John Raftery • Sharon Gantt • Nelson Britt • Paul Fischer • Scott Evenson • Susan Patterson 5/20/2013 CIS Modernization – Work Queues 7

Estimated Project Timeline May June July Aug Sep Oct Nov Project Kickoff Requirement Workshops Project Documentation Business Prioritization & Sign-off IT Architecture Review Coding/Testing/UI Demos Training* * Date TBD Implement* 5/20/2013 CIS Modernization – Work Queues 8

Communication Plan Deliverable Description Type Target Audience Delivery Method Frequency * General Misc. Communications: As Needed Project Team Email or SharePoint As Needed Stakeholders • Misc. Project Information • Task Lists / Action Items Core Team • Quick Project Updates • Project Reminders Core Team Meeting Mandatory Core Team – In Person Meetings Multiple times a Individually or week Short 5-10 minute discussions with team Collectively members to confirm tasks are on target and identify obstacles Status Reports Mandatory Project Team Project Status Report emailed to Bi-Weekly Stakeholders audience General information on the project schedule, major milestones, and activities. Management Reports Mandatory Management Project Status Report emailed to Monthly audience General information on the project schedule, major milestones, and activities. * Frequency may be adjusted as needed 5/20/2013 CIS Modernization – Work Queues 9

Questions 5/20/2013 CIS Modernization – Work Queues 10