Professional Success LInstitut de tourisme et dhtellerie du Alexia - PowerPoint PPT Presentation

Professional Success L’Institut de tourisme et d’hôtellerie du Alexia Douyon Québec (ITHQ) is proud to introduce you

Presentation Alexia Douyon ▪ February 2, 1990 ▪ Institut de Tourisme et d’Hôtellerie du Québec ▪ Alumni: Advanced Studies in International Hotel Management, 2014 ▪ Four Seasons Resort & Residences Montréal, 1430 De La Montagne Street, Quebec, H3G 1Z5, Canada ▪ Director of Residences

Hotel & Current Job Description Four Seasons Hotel & Residences Montreal ▪ Capacity Hotel 169 rooms / Residences 18 units ▪ Room/Residence Distribution 150 Standard Room 18 Suites 1 Presidential Suite 6 Two Bedroom Residence Unit ▪ Category Urban Hotel & Residences 8 Three Bedroom Residence Unit ▪ Mission “ To be recognized as the 2 Four Bedroom Residence Unit company that manages the 2 Penthouses Residence Unit finest Hotels, Resort & Residences Clubs wherever we ▪ Restaurants & Bar locate ” ▪ 1 Restaurant / 1 Bar ▪ Department Private Residences ▪ Other Facilities ▪ People under supervision 12 ▪ 1 Spa

Academic education ▪ Bachelor degree in Business Administration, Hotel Management specialization, École des sciences de la gestion-ITHQ, Université du Québec à Montréal, 2011; ▪ Diploma in Advanced Studies in International Hotel Management program (ASIHM), 2014, ▪ Maintained an excellent average and academic performance throughout the ASIIHM program (2012-2014) ▪ First graduate student in a Residential Manager in Training program (MIT) with Four Seasons Hotels & Residences

Peer Recognition ▪ Winning team at the Young Hoteliers Summit - 5th Edition in Lausanne, Switzerland (March 2014); ▪ HRI Magazine Article - Promising Young Hotelier of Quebec (October 2014) “Détermination • Culture 5 étoiles • Efforts ”; ▪ Involvement in the Student’s Association as Business Networking Events coordinator;

Career

2018 Four Seasons Hotel & Residences Montreal (Montreal, Canada) – Director of Residences • Opening property • Property Asset Management: Coordinate and manage the day-to-day operations of the residential entity • Legal / Financial Management: Conduct meetings with Homeowners/Board of Directors/Committees with respect to Bi-Law requirements and other legal requirement. Present allocation methods, budget process. Control all capital and reserve fund expenditures 2016 Four Seasons Resort & Residences Whistler (Whistler, Canada) – Director of Residences & Owner Services • Develop and enforce residential service and product quality standard • Lead residential budgeting process and homeowners meetings 2015 Four Seasons Residence Club Aviara (San Diego, USA) – Residential MIT • Housekeeping Manager // Owners Services Manager // Assistant Front Desk Manager 2014 Trump International Hotel & Tower (Chicago, USA) – Room Divison MIT • Housekeeping Manager // VIP Guest Experience Manager // Assistant Front Desk Manager 2013 Sofitel Chicago Water Tower (Chicago, USA) – Front Desk & Reservation Agent • Process guests, tours arrivals and departures as well as room assignment // Book reservations - Process payments and refunds 2012 Private Club 357c (Montreal, Canada) – Front Desk Agent • Organisation of corporate events for 12-20 guests // Process guests arrivals and departures, including all necessary payments 2011 Club Med Punta Cana (Punta Cana, Dominican Republic) – Housekeeping Assistant Manager • Supervision of 50 attendants, resolve internal conflicts // Administration: inventory, scheduling, supply bedding 2009 Aloft Montreal Airport (Montreal, Canada) – Front Desk Agent & Breakfast Attendant • Organisation of corporate events for 12-20 guests // Process guests arrivals and departures, including all necessary payments

Promotion In August 2018, Alexia got this promotion; An extract from this letter signed by Demi Ortega, Regional Vice President – General Manager Four Seasons Residence Club Aviara speaks loud; “Alexia is a true Four Seasons successful story. Within 3 years with the company, she has proved herself; from the first graduated Residential MIT she is now becoming the youngest Director of Residences of the company and this is just the beginning…”

The Residences Montreal Opening ▪ Started in December 2018 ▪ First Four Seasons Residences in Montreal, and 4 th in Canada. ▪ Working with Developper, Constructors, Realtor Agent and Residents to ensure progress and correct execution of their new homes ▪ Set-up of the entire Residential Department (Standards, Operational and Legal Procedures, Hiring, Training etc.) ▪ As of today: ▪ People: 9 Residents have moved in // Resident Satisfaction 100% // Employees turnover 0% ▪ Product: 12 units sold // 4 units still under construction // 6 on the market

Results PRODUCT PEOPLE Units 20 18 16 14 12 10 8 6 4 2 0 Total Sold Moved-In To Sale Under Construction

ITHQ is convinced that Alexia Concluding words deserves this recognition as she has demonstrated the excellence of her academic results, the richness and diversity of her young but flourishing career along with the high quality level of her accomplishments for the Four Seasons Hotel & Residences Montreal .

Comme ses diplôméEs , l’ITHQ est NOURRI PAR LA PASSION. PROPULSÉ PAR L’EXCELLENCE.