PHIL LONEY GROUP CHIEF EXECUTIVE 1
“Our AGM is an important day for us… …it’s a day when we get together and share our strategy” 2
COMPANY PERFORMANCE • Supported 1,400 employers through auto enrolment • 110,000 new policyholders • Continued to roll out new products in our Consumer division • Continue to build one company behind one brand 3
COMPANY PERFORMANCE ROYAL LONDON • Excellent quality products • Market leading customer service • Strong investment performance • Hassle free claims service • Financial education through Money Manager • A profit sharing approach for eligible customers 4
PROFIT PERFORMANCE ROYAL LONDON • Sales of new premium pensions business were up by 39% on 2013 • Asset management attracted £2 billion of new money • Asset under management rose by 12% year on year to £82 billion • Core operating profit £220 million before tax, a healthy 12% increase on 2013 • Good progress integrating the businesses required from Co-op • £61 million one off hit to our profits due a price cap on workplace pensions 5
PROFIT SHARE • Allocated a profit share of £60 million to relevant policyholders • £466 million the amount shared with eligible members since 2007 • We continue to work with the Financial Conduct Authority (FCA) to find ways in which profit share can be distributed more widely amongst members 6
INVESTMENT MATTERS ROYAL LONDON • Royal London Asset Management (RLAM) continues to deliver. Winning a series of awards • Fixed Income Manager of the Year at the European Pension Awards • RLAM won 13 industry awards for investment performance and service quality • Our pension members money is managed in 1 of 9 portfolios, determined by the members attitude to risk • Governed portfolios enjoyed investment growth of 7.6% 7
INVESTMENT PERFORMANCE ROYAL LONDON 8
BETTER AND FAIRER PRODUCTS • Winner of Best Drawdown Provider at the Moneyfacts Awards • Over 50’s Life Cover – fairer cover and better value • Annuity Bureau launched last August • Online Life Insurance • Winner of Best Life Insurance title at the Personal Finance Awards 9
CUSTOMER SERVICE AWARDS ROYAL LONDON • 2014 Company of the Year in the Financial Service Awards • Scottish Life and Bright Grey awarded five-star rating service for service • Scottish Life voted best for service • Scottish Provident named Best Critical Illness Provider • In 2015 we plan to bring Scottish Provident and Bright Grey together as a single Royal London branded business 10
CLAIMS • Paid out £227 million in claims in 2014 • 99% life insurance claims • 95% serious illness claim 11
BRAND LAUNCH BECOMING A HOUSEHOLD NAME 12
BRAND • Second year sponsoring 50 Over International and county cricket for both men and women • Members can enter to win tickets for games on our members section of our website • Sponsor the ITV weather forecast for Greater London area • Next 3 years we will be sponsoring the pelicans in St James Park, Westminster 13
MEMBERSHIP • Visit the members area: www.royallondon.com/members • Straight forward guides to your finances and our Money Manager planning too • Annual Report and Account • Register your email address online to be entered into a prize draw! 14
“ We want to become the most recommended and trusted provider of insurance and investment product in the eyes of our customers ” 15
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