Performance � Excellence � for � Staff Competent � staff � continually � upgrade � their � knowledge � and � skills � to � meet � changing � environmental � and � client � needs . Barbara � Kusyanto Chief � Administrative � Officer
Session � Objectives To � provide � you � with � a � framework � for � an � annual � staff � training � and � development � plan � that � encourages � staff � excellence. Together � we � will � explore: • Transferring � learning � into � the � workplace • External � training � systems • Internal � training � systems – Staff � orientation – Monitoring � systems – Inservice � training – Self � study – One � to � one � support – Annual � training � plans LIFESAVING SOCIETY April � 2011 Staff Performance Excellence
Quality � Assurance � – defined A � systematic � monitoring � and � evaluation � of � the � various � aspects �� of � a � project, � service, � or � facility � to � ensure � that � standards � of � quality � are � being � met. Addresses: • Quality � Control – meeting � standards � |exceeding � expectations • Quality � Improvement – increasing � capacity Your � organization’s capacity � to � deliver � programs � & � services is � dependent � on � your � people. www.lifesaving.org – Program � Quality � Assurance � – What’s � Your � Plan? LIFESAVING SOCIETY April � 2011 Staff Performance Excellence
Quality � Assurance � – ‘Your � People’ Investing � in � ‘your � people’ will � pay � off � significantly � and � protect � your � organization � and � patrons. Your � leadership � system � involves: – Performance � expectations – Staff � training � & � development � * – Supports � for � employees – Succession � planning Your � People � = Front � line � workers, � lifeguards, � instructors, � instructor � trainers, � supervisors, � maintenance � workers, � volunteers. www.lifesaving.org – Program � Leadership � – What’s � Your � Investment? LIFESAVING SOCIETY April � 2011 Staff Performance Excellence
Can � you � expect � improved � work � performance � as � a � result � of � the � time, � energy � and � money � you � invest � in � staff � training � and � development? Yes, � when � a � culture � of � learning � is � fostered. Yes, � when � training � systems � are � utilized. Yes, � when � the � training � system � support � “transfer � of learning” into � the � workplace. LIFESAVING SOCIETY April � 2011 Staff Performance Excellence
*Source: � www.skyrme.com/insights/3lrnorg.htm Culture � of � Learning � � defined An � organizational � climate � that � nurtures � learning: • Future, � external � orientation � • Free � exchange � and � flow � of � information � • Commitment � to � learning, � personal � development � • Valuing � people’s � ideas, � creativity � is � stimulated � • Climate � of � openness � and � trust � • Learning � from � experience � is � encouraged Invest � in � their � excellence � and � support � them � to � be � top � performers. LIFESAVING SOCIETY April � 2011 Staff Performance Excellence
*Source: � www.ehow.com Training � Systems � � defined The � processes, � programs � and � activities � that � develop, � enhance � and � improve � the � skills, � competencies � and � overall � performance � of � its � employees � and � workers. � These � systems � support � staff � to � meet: “Employer � Expectation” or � “Unique � Facility � Needs” LIFESAVING SOCIETY April � 2011 Staff Performance Excellence
*Source: � http://humanresources.about.com Transferring � Learning � � to � workplace Ensuring � that � learning � is � transferring � into � the � workplace � involves � three � phases: • Preplanning � Phase: � Ensure � alignment � & � create � anticipation • During � Phase: Strive � to � keep � staff � actively � engaged • Post � training � Phase: Provide � opportunity � for � application � & � hold ������������������ people � accountability � to � follow � through. LIFESAVING SOCIETY April � 2011 Staff Performance Excellence
*Source: � http://humanresources.about.com Transferring � Learning � � to � workplace Preplanning � Phase: �� Alignment � & � Anticipation • Training � is � consistent � to � organization’s � culture. • Training � is � scheduled � in � manageable � chunks, � over � time. • Skills � & � information � will � be � immediately � applicable. • Employee � understands � how � the � training � links � to � their � job. LIFESAVING SOCIETY April � 2011 Staff Performance Excellence
*Source: � http://humanresources.about.com Transferring � Learning � � to � workplace During � Phase: Staff � are � Actively � Engaged • Training � sets � a � positive, � productive � tone. • Training � focuses � on � behaviourally � oriented � objectives. • Training � addresses � real � life � scenarios. • Training � addresses � perceived � ‘at � work’ barriers. LIFESAVING SOCIETY April � 2011 Staff Performance Excellence
*Source: � http://humanresources.about.com Transferring � Learning � � to � workplace Post � training � Phase: Application � & � Accountability • Develop � ‘post � training’ 30, � 60, � 90 � days � action � plans � for � task � related � to � the � training. • Provide � a � training � partner, � mentor � or � coach. • Have � staff � share � what � was � learned � with � their � team. • Provide � access � to � reference � materials � & � job � aids. • Keep � the � supervisor � informed � & � involved. • Support � informal � network � that � result � from � the � training. LIFESAVING SOCIETY April � 2011 Staff Performance Excellence
External � Training � Systems LIFESAVING SOCIETY April � 2011 Staff Performance Excellence
External � Training � Systems: � Staff � Development External � training � opportunities • Vocational � Certification: Post � secondary � | � Training � Agencies • Skill � Proficiency: Post � secondary � | � Training � Agencies • Continuing � Education: Conferences � | � Workshops • Long � distance: Webinaires � | � Teleconference There � is � considerable � value to � accessing � training � and � certification � available from � a � standard � setting, � certifying � body � like � the � Lifesaving � Society. LIFESAVING SOCIETY April � 2011 Staff Performance Excellence
External � Training � Systems: � Accessing � the � Experts A � standard � setting, � certifying � body � is: • Viewed � as � professional � & � recognized � in � the � industry • A � source � of � programs � & � services � based � on: research, � experience � & � testing � • Consistent � with � industry � standard � (custom � & � practice) • Viewed � as � fair � & � equitable � ( i.e. � unions) • Seen � as � an � external, � neutral � source � by � staff LIFESAVING SOCIETY April � 2011 Staff Performance Excellence
External � Training � Systems: � Accessing � the � Experts Alignment � with � the � Lifesaving � Society � supports � your � actions � to � mitigate � your � liability � & � risk. A � pool � owner/operator � must � consider � the � need � to � be � positioned � as � best � as � possible � in � the � worst � case � scenarios � it � may � face: – A � drowning � at � its � facility � (i.e. � pool � patron) – Serious � injury � (i.e. � employee � injured � on � the � job) Strive � for � optimal � safety � for � public � & � staff. LIFESAVING SOCIETY April � 2011 Staff Performance Excellence
External � Training � Systems: � Lifesaving � Society – programs/services Our � Quality � Assurance � Plan � involves: • Consistent � & � effective � training � products � • Use � of � approved � curriculum • Standardized � training � methodologies • A � Code � of � Conduct � that � holds � people � accountable � • Policies � & � Procedures: �� in � writing � | � accessible • Investment � into � research � & � testing The � outcome, � is � a � consistent, � quality � service � that � meets � the � expected � standard, � regardless � of � who � delivers � the � program � or � service. LIFESAVING SOCIETY April � 2011 Staff Performance Excellence
Internal � Training � Systems LIFESAVING SOCIETY April � 2011 Staff Performance Excellence
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