PAPERLESS B/L CUSTOMER PRESENTATION Version 1.2 - 12/11/2019 1 - PowerPoint PPT Presentation

PAPERLESS B/L – CUSTOMER PRESENTATION Version 1.2 - 12/11/2019 1

AGENDA 02 01 PAPERLESS BENEFITS PAPERLESS DESCRIPTION 04 PAPERLESS 03 BILL OF LADING CUSTOMER JOURNEY eCommerce – Paperless B/L presentation to customer 2

01. PRODUCT DESCRIPTION | What is Paperless B/L? Paperless B/L is the electronic version of the traditional paper B/L. The main purpose of “Paperless Bill of Lading” is to issue Bills of Lading that are ma manageable le on online , using CMA CGM Group’s eBusiness websites. A Paperless Bill of Lading replicates the functions of a traditional paper Bill of Lading. It also offer the possibility to have a draft. BL BL pr preview an and Instant transfer to Ins to Ins Instant sur surrender to to Swit itch to to pa paper at t download do ne next xt part party carr arrier anyt an ytime ▪ ▪ ▪ ▪ B/L data is still available Switch back to paper Transfer the B/L within Surrender the B/L to for preview on the B/L at any time if seconds, in just one click CMA within seconds in ▪ website needed Possibility to invite next just one click ▪ ▪ ▪ B/L copy still available Paperless B/L will be party to create a web Agent will be notified for download account for Delivery Order cancelled ▪ ▪ Transfer history is Agent will be notified issuing displayed for re-publishing B/L in paper mode eCommerce – Paperless B/L presentation to customer 3

02. PAPERLESS BENEFITS | For Customers THE SHIPPING REVOLUTION There are some benefits for entire customer’s environment such as: Shipper Consignee Booking agent Forwarder Customer Mor ore sec security Sam Same leg egal valu lue Be Better trac aceab abilit ity Instant tran In ansfer Nothing can get lost during Right of title to the cargo Electronic B/L has the same Easy, fast and secure transfer transfer (no paper anymore) & ensured, more control & less legal value than traditional between parties. no fraud risk. B/L. human errors. eCommerce – Paperless B/L presentation to customer 4

03. BILL OF LADING | Comparison process EXP EXPORT IMPORT EXP XPORT IMPORT CUSTOMER AGENC ENCY CUSTOMER AGENC ENCY RE REGULAR OBL WEB EB OBL (ED EDI I OBL) PAPER ERLESS OBL Straig Str ight B/L B/L Up p to o 3 roles oles Without do documentary credit it only with named consignee (Export Forwarder, Shipper, Consignee) eCommerce – Paperless B/L presentation to Sales

03. BILL OF LADING | The differences PAPERLESS B/L WEB/EDI OBL REGULAR OBL All par All parties use use dig digital to o transfer Bi Bill of of Some part Som parties s use use pa paper to o transfer Bil ill All All par parties use use pap paper to transfer Bi Bill ll of of Lad Lading of Lad of Lading Lad Lading ▪ Print BL at your convenience ▪ No paper using, it’s digital ▪ Each party is able to receive BL ▪ BL can be amended when ▪ There is no risk of loss BL ▪ BL can be amended customer receive it in his web ▪ Time saving on the process account ▪ Better traceability ▪ Risk to loss BL ▪ ▪ BL cannot be amended and to Need to wait specific paper to ▪ Time consuming on the process order print and send BL ▪ Transfer only done by courier ▪ ▪ All parties should be onboarded > Still to send BL by post ▪ digital process Risk of loss BL eCommerce – Paperless B/L presentation to customer 6

05. CUSTOMER JOURNEY | Overview This process explain customer’s journey with 4 uses case to use Paperless B/L. A C C ES S TO PA P ER LES S T R A N S F E R PA P ER LE S S S U B S C RI B E V I A S I S T E P 5 O N B OA R D I N G O F C U S TO M E RS & B E T WE EN PA RT I ES PA RT I ES 1 2 3 4 eCommerce – Paperless B/L presentation to Sales 7

05. CUSTOMER JOURNEY | Subscribe via SI step 5 1 Click on Paperless B/L purposed on SI step 5 “payment” 1 Complete your details and click on “subscribe” 2 Enter email address. If other parties to onboard: give the following information > Partner code, carrier, email address and Partner name. Sign the contract with DocuSign – online signature 3 2 Then, a notification will be send to confirm the subscription Your parties will be onboard by CMA CGM and if they don’t → See details with appendix n°2 have web account they should to register online. eCommerce – Paperless B/L presentation to Sales 8

05. CUSTOMER JOURNEY | Onboarding customers’parties 1 You receive a notification to sign Paperless B/L contract 1 Connect you on CMA CGM 2 (If you don’t have an account you need to register) Sign the contract with DocuSign – online signature 3 3 Then, a notification will be send to confirm the subscription → You should verify your Paperless right in your account (appendix n°3) eCommerce – Paperless B/L presentation to Sales 9

05. CUSTOMER JOURNEY | Access to Paperless 1 Connect to your CMA CGM account 1 Click on “Transport management Tab” and on “Document dashboard” 2 Click on “Paperless original” on the right of the screen 3 2 All of your Paperless are displayed eCommerce – Paperless B/L presentation to Sales 10

05. CUSTOMER JOURNEY | Transfer Paperless 1 Click on Paperless that you want to transfer 1 Status should be “owned B/L” (Forwarder and shipper can transfer) Click on “Transfer” to the next holder 2 Parties should be onboard, if not, switch to paper 3 2 The transfer chain on the bottom highlights the history for all previous Transfer events that took place After the transfer, the consignee surrender to carrier and → Details of your transfer (appendix n°4) recuperate delivery order. → If your Parties are not onboard, see appendix n°5 eCommerce – Paperless B/L presentation to Sales 11

Appendix n°1 Customer view during the shipping instruction step 5 Select Negotiable 12

Appendix n°2 Verify your Paperless B/L rights Select My Services 13

Appendix n°3 Paperless B/L transfer Holder view Date and time of transferred Paperless B/L 14

Appendix n°4 Parties not onboard yet… Contact Support team for more information Consignee is not onboarded Click on “Cancel..” and transfer your B/L as paper process eCommerce – Paperless B/L presentation to customer 15