CUSTOMER EXPECTATIONS HAVE CHANGED go paperless organize & - PowerPoint PPT Presentation

CUSTOMER EXPECTATIONS HAVE CHANGED go paperless organize & control docs digitize processes the digital workplace 1998 2005 2013 2018

COSTLY PAPERCHASE 10K 66% 31% 65% Sheets used by average Have initiative in place to Typical target for the Print paper copies to obtain US worker annually reduce paper usage reduction in paper usage signatures or for meetings EPA IDC IDC AIIM

CONTENT CHAOS Organisations Completely reliant 52% 62% use four or more on network file content systems shares AIIM AIIM Badly filed Organizations have 25% 70% documents will a poor content never be located strategy (if at all) GARNTER FORRESTER

MOBILITY MANDATE 60% 31% 22% 57% Employees need to work Employees believe they have Employees have access to Organizations challenged with content on their company support for mobile work with content on by the balance of security mobile devices access to content mobile devices and mobility Gartner AIIM IDC Forrester

2/5 3/4 SECURITY Of workers under 30 not Of those workers say they allowed to use company don’t always obey this DILEMMA devices for 'non-work' company policy AIIM AIIM 63% 46% Employees use their Employees have shared personal file sharing & sensitive documents on their sync accounts at work personal accounts M-Files Gartner

DIGITAL NATIVES 33% 12-24 40% 83% Proportion of the current Average months they Expect to achieve Of digital natives admit to workforce that is digitally wait before seeking out management positions sleeping with their smart native new work challenges within two years phones? Deloitte Deloitte Deloitte Deloitte

NOW THE 'DECISION MAKERS' 45% 82% 40% 86% Six or more stakeholders Proportion of millennials Proportion of millennials Proportion of millennials involved in buying 'involved' in buying 'influencing' buying that 'already know' the decisions decisions decisions solution they want Heinz Marketing Heinz Marketing Heinz Marketing Heinz Marketing NOTE : Remember that 'millennials' are aged 18-35 for purpose of this research

SO WHAT'S WITH THE SANDWICH THING?

John Montagu 4 th Earl of Sandwich Daniel Cosby M-Files Partner Enablement

UK SANDWICH MARKET 12M £48K 75% 50% Number od loaves of Typical personal lifetime 5 top sandwich fillings Proportion of UK bread bread sold in the UK spend on sandwiches dominate the UK market sales consumed in every day sandwiches Heinz Kantar Research Warburtons UK Bakers Federation

"WE BAKE BREAD AND YOU MAKE… CHEESE –THE CUSTOMER BUYS SANDWICHES"