Mortgage Vision Mortgage Vision Delivering customer expectations - PowerPoint PPT Presentation

Mortgage Vision Mortgage Vision Delivering customer expectations through technology

Mortgage Vision Today’s session Mortgage Vision By the end of the session you will be able to:  Clarify the changing demands of customers  Have greatest awareness of market influences  Have clarity on how you can compete more successfully in a digital world

Customer Adviser Lender Mortgage Vision Mortgage Vision Let’s have a look at how customer’s expectations can be better met through technological advances from the Customer, Adviser and Lender perspectives ’

Mortgage Vision Customer perspective Mortgage Vision  I’m buying a house  I’m remortgaging  I need a mortgage  I expect information at my fingertips  I expect to deal with you at a time and in a way that suits me  How hard can it be?

Mortgage Vision Customer perspective Mortgage Vision  Proof of income / salary slips  Bank statements  Identification  Fact Find  Paperwork…

Mortgage Vision Adviser perspective Mortgage Vision  Customers are more knowledgeable and expect things to be simpler and easy  Gather accurate information from the customers from the outset  Use skill and knowledge to provide excellent advice and recommend the best product  Enable the transaction as smoothly as possible  Create a long term relationship and rapport with the customer

Mortgage Vision Mortgage Vision New ideas and plenty of noise Soft footprint DIP Intermediary HMRC Phone and Lender information Apps integrations Customer self service Smart APIs speakers Criteria based mortgage Social search Open media Banking ID and verification Chat style Interactive Credit data collection Website report

Mortgage Vision Mortgage Vision A clear road forward Lender Customer Adviser

Mortgage Vision A clear road forward Mortgage Vision  Driving knowledge to the customer  More accurate information from the source  Self service is better for everyone  Genuine integration and information sharing  Faster reaction times  Quality and certainty  Delivering better customer outcomes

Technology to come Mortgage Vision Mortgage Vision Customer Adviser Lender Mortgage search and info Website & Lead Website Generation Apps POS/CRM Affordability calculators Client portal Compliance Standalone DIP/APP Fact Find Sourcing Document transfer Complementary products Secure messaging Integrated DIP/APP More Integrated DIP/APP Smart Speaker Integrated DIP/APP Credit report Credit report APIs ID & Verification ID & Verification Open Banking Open Banking Open Banking End to end digital Video / holograms Risk based pricing (True Robo Advice) Open Systems Financial Passport Open Systems Perfect online privacy Perfect online privacy Perfect online privacy

Mortgage Vision Advisers journey Mortgage Vision Customer Finalise Source Fulfilment of Conveyancing onboarding sale and Attract the appropriate application Protection customer & secure compliance mortgage with Lenders & GI progression oversight  You are well served with technology for your business

Mortgage Vision Advisers journey Mortgage Vision Customer Finalise Source Fulfilment of Conveyancing Attract the onboarding sale and appropriate application Protection customer & secure compliance mortgage with Lenders & GI progression oversight  You are well served with technology for your business  The areas of greatest change are:  How to attract, interact and on-board customers  How to work better with Lenders

Mortgage Vision Customer interaction Mortgage Vision Customer Finalise Source Fulfilment of Conveyancing Attract the onboarding sale and appropriate application Protection customer & secure compliance mortgage with Lenders & GI progression oversight  Lead generation  Websites  Information & Enquiry  Calculators  Best buy tables  Interactive product search

Mortgage Vision Advisers journey Mortgage Vision Customer Finalise Source Fulfilment of Conveyancing Attract the onboarding sale and appropriate application Protection customer & secure compliance mortgage with Lenders & GI progression oversight  Secure, own branded, Client Portal 24/7  Accurate information direct from the client  Fact Find  Document exchange  Secure messaging  Information flows in your CRM

Mortgage Vision Advisers journey Mortgage Vision Customer Finalise Source Fulfilment of Conveyancing Attract the onboarding sale and appropriate application Protection customer & secure compliance mortgage with Lenders & GI progression oversight “On average we are saving at least an hour per case, possibly more……..” Alex Groom, AGA Mortgages

Mortgage Vision Lender interaction Mortgage Vision Customer Finalise Source Fulfilment of Conveyancing Attract the onboarding sale and appropriate application Protection customer & secure compliance mortgage with Lenders & GI progression oversight  Disjointed  Limited integration  Manual and largely unchanged for years  Lenders are now investing in this area

Mortgage Vision Announcing Lendex Mortgage Vision Customer Finalise Source Fulfilment of Conveyancing Attract the onboarding sale and appropriate application Protection customer & secure compliance mortgage with Lenders & GI progression oversight  Integration of Adviser’s and Lender’s systems  Decision in principle  Full application submission  Document submission  Case Tracking  9 Lenders committed, in discussions with 19 more

Mortgage Vision Announcing Lendex Mortgage Vision Customer Finalise Source Fulfilment of Conveyancing Attract the onboarding sale and appropriate application Protection customer & secure compliance mortgage with Lenders & GI progression oversight

Mortgage Vision Advisers journey Mortgage Vision Customer Finalise Source Fulfilment of Conveyancing onboarding sale and Attract the appropriate application Protection customer & secure compliance mortgage with Lenders & GI progression oversight  You are well served with technology for your business  More is on the way to meet the ever changing needs and demands

Mortgage Vision Summary Mortgage Vision By the end of the session you will be able to:  Clarify the changing demands of customers  Have greatest awareness of market influences  Have clarity on how you can compete more successfully in a digital world Together we’ll continue to ensure that you have the technology you need to succeed

Mortgage Vision Mortgage Vision Proud of our past, focused on our future