Is Your Utility Making the Move to Paperless? then a Single-Vendor - PowerPoint PPT Presentation

Is Your Utility Making the Move to Paperless? then a Single-Vendor Cloudsourcing Solution is Likely Your Best Path Forward Alliance for Innovation --- eLearning Webinar Presentation Lead by TWI John Schott, President and CEO May 30, 2013

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Today’s Speaker John Schott TWI, President and CEO TWI --- Over 500 customer implementations

Is Your Utility Making the Move to Paperless? then a Single-Vendor Cloudsourcing Solution is Likely Your Best Path Forward Alliance for Innovation --- eLearning Webinar Presentation Lead by TWI John Schott, President and CEO May 30, 2013

Customer Adoption of Paperless Billing

What’s Holding us Back?  EBPP is complicated and expensive to do well. (Electronic Bill Presentment and Payment)  Many components and factors.  Small and medium utilities are resource (cash) constrained.

Lot’s of Pieces

2011 NACHA eBilling Benchmark Study More than 85% of billers said paperless was very significant to their organization.  Cost savings  More electronic payments  Improved customer service  Fewer customer service inquiries

Con-Ed Case Study

Customer Adoption of Paperless Billing

Obstacles to eBill/ePay Success

Make it Useful

Th The 7 Tru ruth ths o s of Cu Custo stomer U r Usefulness ss Avai ailabl able Eas Easy Fast Fa Up-to to- Tr Trust- Infor ormin ming Date te wo worth rthy Va Valued

Red educe t the e Obst Obstacles a and d Mor ore e of of You our Cu Custom omers w will Reach the the Fini nish L h Line ne

Red educe t the e Obst Obstacles a and d Mor ore e of of You our Cu Custom omers w will Reach the the Fini nish L h Line ne

The Benefits of Usefulness Like the Field of Dreams …

Emergence ce o of f Si Single-Ven endor dor Cloudsou dsourcing

What is the Cloud?  All hardware, software, infrastructure are hosted by a third party (outside the City)  Many similar customers (i.e., utilities) utilize a common product suite

Many Utilities Accessing Common Services 7 5 3 6 4 2 8 IVR/Phone Payments Mobile Payments Phone Call-Outs Credit Card Processing Gateway eChecks On-Line Payments Paperless Billing Text2Pay Pre-Pay LockBox/eFile 9 12 1 10 16 14 18 11 13 17 15 19

Why the Cloud Matters?  Vendor Focus and Specialization  Cloud vendor perfects a single product suite  No need to reinvent the wheel

Total Alignment between Vendor and Utility TWI’s Mission “deploy high value solutions that result in strong customer adoption of electronic billing and payment services and significant savings for utility billing organizations”

Why the Cloud Matters?  More Features  Easier to Use ---- More Useful!  More Trustworthy  Higher Reliability (Almost No Downtime)  Minimize Burden of PCI Compliance  More Secure  You pay only if solution works  No IT Infrastructure to Manage

A Single Ve ndo r Pr o vide s all So lutio n one Co mpo ne nts expert vendor one hosted service one call issue resolution one data integration one payment processor one price for all services

Benefits of Single-Vendor Cloudsourcing  All solution components work together.  Rapid Deployment  Top-Quality Solution  Highly useful solution will lead to dramatic improvements in Customer Participation  Highly cost-effective  Future Proof --- You’ll be ready for what’s next!

Total Alignment between Vendor and Customer TWI’s Mission “deploy high value solutions that result in strong customer adoption of electronic billing and payment services and significant savings for utility billing organizations”

Connect with TWI  Billing and payment blog at www.summation360.com/learn  Social Media Sites: LinkedIn, Twitter, Facebook  White paper: 12 Essentials for Successful Utility e-Billing/e-Payment Programs  Upcoming AFI Lunch & Learn Events in the Fall events

Webinar Resources To Receive Copies Contact tshope@transformgov.org 31

Upcoming Events www.transformgov.org • June 11 th : TLG Learning Café – Improving the Recruitment Process One Step at a Time • June 18 th : Webinar – Nextdoor: It’s Free, It Works, It Takes Little Staff Time • June 25 th : Webinar – Getting the Most Out of Your Membership • July 9 th : Conference – Center for Priority Based Budgeting, Arlington, Virginia • July 18 th : Workshop – Online Civic Engagement, Las Cruces, NM • July 25 th : Workshop – Reinventing Government, Arlington, Virginia

Questions? John Schott Nicole Haskins President and CEO Director of Sales jschott@summation360.com nhaskins@summation360.com 540-951-6470 540-951-6462