2018 Limited Opportunity Seminar Welcome V3 24/04/18
Welcome Thank you for your interest in CouriersPlease and the Franchising opportunities that we offer. Please ask any questions you may have as we go. Franchi se Semi nar Presentati on Commercial in Confidence
Our Vision Franchi se Semi nar Presentati on Commercial in Confidence
Welcome CouriersPlease is a fully owned subsidiary of Singapore Post, a leader in eCommerce logistics in Asia Pacific and USA. Franchi se Semi nar Presentati on Commercial in Confidence
Worldwide Access In 2016 CouriersPlease launched its new International and Domestic Air services connecting our customers to over 220 countries worldwide. Franchi se Semi nar Presentati on Commercial in Confidence
Strong Track Record CouriersPlease has a track record of success. Currently we have over 750 Franchisees…..and we’re still growing! We have proven ourselves, and will continue to do so for years to come. Franchi se Semi nar Presentati on Commercial in Confidence
Solid Background Founded in 1983 as a specialised parcel delivery business, CouriersPlease is uniquely placed to service online retailers, small businesses, corporates and householders through its independently owned Franchised fleet of couriers. We started with one single van, and a passionate Courier committed to customer service. Franchi se Semi nar Presentati on Commercial in Confidence
CP Today Today, CouriersPlease has grown into a leading parcel delivery expert with nationwide coverage across Australia. This is only made possible by our team of dedicated staff and couriers, as well as the ongoing support of our valued customers. With over 750 Franchisees moving over 18 million parcels per year, we provide the same high levels of service today that we started with over 30 years ago. Franchi se Semi nar Presentati on Commercial in Confidence
Work for yourself, but not by yourself….. …because we understand that you simply cannot become Australia’s #1 eCommerce courier on your own.
The Franchise Relationship CouriersPlease Franchisor The Franchisor owns and operates the CouriersPlease Franchise system, providing management, support, training and development to all CouriersPlease Franchisees. CouriersPlease Franchisee CouriersPlease Franchisees are the frontline of our business, driving sales and maintaining customer relationships and providing pick-up and delivery services within each exclusive territory. Franchi se Semi nar Presentati on Commercial in Confidence
Training Support CouriersPlease Franchisees receive a comprehensive and efficient training program with ongoing support and training, including selling skills to attract new customers and grow the business with existing customers. Franchi se Semi nar Presentati on Commercial in Confidence
Sales Support Our specially trained Sales Support Team is available to assist you in acquiring new business and can also gain new business on your behalf. The CouriersPlease team of Telesales people, Business Development Executives and Fleet Managers are available to help and assist you to grow your business. Franchi se Semi nar Presentati on Commercial in Confidence
Corporate Support ✓ Fantastic sales, marketing, training, systems & operational support ✓ Plug into a worldwide network ✓ Corporate investment in new products and alternate delivery channels, giving your customers more options and providing you with more opportunity to sell Franchi se Semi nar Presentati on Commercial in Confidence
Established and loyal client base to build on. Be part of a trusted network and help us to grow it even further.
Customer Base ✓ Over 40,000 customers, with many more to come ✓ Constant relationship building through exclusive territories Franchi se Semi nar Presentati on Commercial in Confidence
Customer Base ✓ Online buyers and sellers ✓ eBayers ✓ Small businesses ✓ Retailers ✓ Residential Franchi se Semi nar Presentati on Commercial in Confidence
No previous business ownership experience required. We have a formula that works. We provide the system… You provide the passion
The CP Family CouriersPlease is a fantastically diverse and vibrant team of business owners from various professional backgrounds and experience. The key to being successful with CouriersPlease comes down a personal drive for success and the right attitude to achieve it. Franchi se Semi nar Presentati on Commercial in Confidence
Leading edge facilities & technology. Pushing the boundaries of technology to better service our customers.
Scanning Technology All CouriersPlease Franchisees carry the latest handheld scanners, to facilitate the tracking and despatching of parcels. This sign on glass technology allows our customers to have access to industry leading supply chain visibility forever evolving with the market demands. Franchi se Semi nar Presentati on Commercial in Confidence
State of the Art Facilities New state of the art facilities in Salisbury (BNE), Truganina (MEL) and Welshpool (PER) will position CP for continued growth over the next 15 years. Franchi se Semi nar Presentati on Commercial in Confidence
Hub & Spoke Network The ‘Hub and Spoke’ system of operations used by CouriersPlease is based upon the structure of a spoked wheel. A central depot, the Hub, is setup. From this central location radiates a series of individual geographical areas, separated from one another by the spokes. CouriersPlease operates Monday to Friday inclusive (except public holidays). Our day commences at 6:45am. Franchi se Semi nar Presentati on Commercial in Confidence
CP Corporate Values We take pride in our Corporate Values – it’s that simple!
CP Corporate Values Our values of: Trust, • Total Customer, • One Team, • Top Execution, and • Transformation • anchor our goal to become Australia’s #1 eCommerce courier service. Franchi se Semi nar Presentati on Commercial in Confidence
Our innovative last mile solutions make deliveries easier Customers can choose how and where they receive their parcels
CP POPPoints – Flexible & Convenient Delivery Choices The CP POPPoints allow customers to choose when and how they receive their parcels. The network comprises over 1,000 locations: POPStation Parcel Lockers • › Located in Westfield & Stockland Shopping Centres › Also located in freestanding strategic locations POPShop Retail Outlets • › HUBBED Authorised Newsagents › BP and 7-Eleven outlets When shipments booked online are picked up by our courier, the receiver is sent an email notification giving them the option to redirect the parcel to: A CouriersPlease POPPoint • A different address • Instruct an Authority to Leave • Leave with a Neighbour OR • Deliver on another day • Franchi se Semi nar Presentati on Commercial in Confidence
CP POPStations CP POPStations are a bank of different sized parcel lockers to accommodate different sized parcels. Accessed via a unique PIN • Accessible 24/7* • Conveniently located • Receivers do not need to wait • around to sign for the delivery Parcels are available for collection • for up to 7 days after delivery *Some Conditions Apply Franchi se Semi nar Presentati on Commercial in Confidence
CP POPShops CP POPShops are a network of Retail Outlets comprising HUBBED Authorised Newsagents and other selected Retail Outlets. Collection with Delivery Advice • Notification and Photo ID Accessible 24/7* (*Extended hours • for Newsagents) Conveniently located • Receivers do not need to wait • around to sign for the delivery Parcels are available for collection • for up to 7 days after delivery Franchi se Semi nar Presentati on Commercial in Confidence
Your own territory becomes your own earning potential Take control of a broad customer base and apply your sales skills to grow your business
Building your CP Business 1. Service 2. Selling 3. Relationships 4. Extension Business 1 3 4 2 Franchi se Semi nar Presentati on Commercial in Confidence
Building Your CP Business The more pickups and deliveries you do, the more you earn. To generate new customers you have to sell your customers the CouriersPlease system and your personalised service. Larger and/or National customers may be on-boarded by the CouriersPlease Sales Support Team. Franchi se Semi nar Presentati on Commercial in Confidence
Building your Income You are paid a redemption every • time you scan a CouriersPlease consignment when performing either a pickup or delivery. High volume of pickups + high • volumes of deliveries = $$ Franchi se Semi nar Presentati on Commercial in Confidence
Definitely a low startup – high reward business model! Be rewarded for your efforts and reap what you sow
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