E-TRENDS ARABNET 2014 IYAD KAMAL IY AD@ ARAMEX.COM IY AD KAMAL - PowerPoint PPT Presentation

E-TRENDS ARABNET 2014 IYAD KAMAL IY AD@ ARAMEX.COM IY AD KAMAL @ IY ADKAM

E-TRENDS BUSINESS TRENDS P AYMENTS RETURNS SOCIAL TRENDS LAST MILE SOLUTION

BUSINESS TRENDS THE MIXER E-TRENDS INCLUDE MIXED DATA FROM : SHOP AND SHIP DATA FROM S ONLINE RETAILERS E D ARAMEX’ S ONLINE C L O N USING ARAMEX'S M A E SHOPPING DELIVERY M R M N E T E R E SERVICE N C O SHIPPING SERVICES A I T V A S N . R I N E T

BUSINESS TRENDS ECOMMERCE SEASONALITY / SHIPMENT GROWTH 2013 2012 2011 Q1 Q2 Q3 Q4

BUSINESS TRENDS MENA REGION VS. THE WORLD. 2012, 2013, MENA VS. INTERNATIONAL, % MENA 100% INTERNATIONAL 20% SHIPMENTS WITHIN MENA HAVE SEEN 100% GROWTH FROM 2012 TO 2013 INTERNATIONAL SHIPMENTS HAVE SEEN 20% GROWTH FROM 2012 TO 2013. MENA INTERNATIONAL ECOMMERCE IS MORE MATURE THE ECOMMERCE MARKETPLACE IS STILL FAIRLY UNDERDEVELOPED AND THE AMOUNT OF REGIONAL ONLINE RETAILERS IS STILL LIMITED

BUSINESS TRENDS MENA REGION VS. THE WORLD. FUTURE TRENDS MORE INTERNATIONAL WE SEE AN UPWARD SHOPPERS ARE INTERESTED ECOMMERCE GROWTH TREND IN IN ONLINE STORES COMPANIES ARE THE MENA REGION ACROSS THE WORLD SELLING TO THIS PART BEYOND US, UK AND CHINA. OF THE WORLD.

BUSINESS TRENDS AVERAGE WEIGHTS MENA VS. INTERNATIONAL, AVERAGE WEIGHT, 2013, % GROWTH AVERAGE WEIGHT 1 . 8 K G 1 . 3 K G MENA INT'l GROWTH 3 6 % 2 % MENA INTERNATIONAL MENA INT'l

BUSINESS TRENDS LARGEST MARKETS % BY DESTINATION COUNTRY , 2013 SAUDI ARABIA UAE EGYPT 38% 28% 10%

E-TRENDS BUSINESS TRENDS PAYMENTS RETURNS SOCIAL TRENDS LAST MILE SOLUTION

P AYMENTS WHAT ARE PEOPLE BUYING (SNS) BOOKS APPAREL ENTERTAINMENT SHOES ELECTRONICS APPAREL BEAUTY SUPPLIES BOOKS/ BAGS

P AYMENTS VALUE OF GOODS 2013, MENA VS. INTERNATIONAL IN USD THE AVERAGE VALUE OF THE AVERAGE VALUE OF GOODS PURCHASED IN THE GOODS PURCHASED MENA WAS $110 IN 2013 INTERNATIONALLY IS $75 (THIS FIGURE HAS STAYED CONSISTENT (THE FIGURE HAS DROPPED OVER THE LAST 3 YEARS) COMPARED TO LAST YEAR)

P AYMENTS COD VS. CREDIT CARD PAYMENT 2012, 2013, % CASH ON DELIVERY (COD) CARD 71% 29% 2012 74% 26% 2013 THE MENA ECOMMERCE MARKET IS A COD ONE! THE FUTURE? MORE OF THE SAME WITH AN INTERNATIONAL TWIST

P AYMENTS SAUDI BUYERS 2012, 2012, 2013 AVERAGE, LOCAL, BEYOND MENA SHIPMENTS TO KSA: 70% TO MAJOR CITIES INTERNATIONAL SHIPMENTS TO KSA: 90% TO MAJOR CITIES

P AYMENTS WHY SAUDI CUSTOMERS PREFER CASH? 35% NO CARD 18% NO TRUST IN ONLINE P AYMENTS 25% CASH EASIER 4% OTHERS 18% PREFERS CASH

E-TRENDS BUSINESS TRENDS P AYMENTS RETURNS SOCIAL TRENDS LAST MILE SOLUTION

RETURNS UNDELIVERABLE RETURNS 2011, 2012, 2013, % 2011 2012 2013 17% 20% 18% TOP REASONS: CUSTOMERS CUSTOMERS ARE REFUSED UNREACHABLE THE P ACKAGES

RETURNS RETURNS BY P AYMENT TYPE CASH ON DELIVERY (COD) CARD 24% 7% 2012 21% 2013 7%

RETURNS AVERAGE # OF DELIVERY ATTEMPTS, 2013, % CASH ON DELIVERY (COD) CARD 1.88 1 AVERAGE NUMBER OF AVERAGE NUMBER OF DELIVERY ATTEMPTS DELIVERIES

E-TRENDS BUSINESS TRENDS P AYMENTS RETURNS SOCIAL TRENDS LAST MILE SOLUTION

SOCIAL TRENDS GEOGRAPHICAL SHARE OF VOICE ON TWITTER (% BY COUNTRY) KSA 53% KUWAIT 12% UAE 10% OTHER 9% EGYPT 5% INDIA 4% QATAR 3% BAHRAIN 3%

SOCIAL TRENDS SENTIMENT ON TWITTER AND FACEBOOK POSITIVE NEUTRAL NEGATIVE 5% 78% 18% 7% 72% 21%

SOCIAL TRENDS NATURE OF POSTS, % BY POST CATEGORY CUSTOMER SERVICE 58% 78% CONVERSATIONAL 28% 11% MARKETING 8% 5% SUSTAINABILITY 2% 3% ARAMEX EMPLOYEES 2% 1% HR 1% 2%

E-TRENDS BUSINESS TRENDS P AYMENTS RETURNS SOCIAL TRENDS LAST MILE SOLUTION

LAST MILE SOLUTION MY ADDRESS.ARAMEX.COM - THE MOBILE EFFECT 30% OF CUSTOMERS PREFER TO USE THE MOBILE APP MY ADDRESS TO SCHEDULE THEIR DELIVERY TIMINGS AS OPPOSED TO DOING IT VIA PHONE WITH THE CALL CENTRE.

LAST MILE SOLUTION LOCKERS FOR YOUR CONVENIENCE NEVER MISS A DELIVERY AGAIN! AVAILABLE 100% SAFE CHEAPEST QUICK, 24/ 7 & SECURE DELIVERY SIMPLE OPTION & FUN

LAST MILE SOLUTION LOCKERS FOR YOUR CONVENIENCE SUPPORTING SUSTAINABLE DEVELOPMENT PARCELS DAILY PER ONE COURIER 60 600 KILOMETERS DAILY PER ONE COURIER 150 70 CO ² EMISSION PER PARCEL 300g 14g FUEL CONSUMPTION PER PARCEL 0.23l 0.01l AUTOMATED PRIVATE COURIER LOCKERS S o u r c e : A G H – K r a k o w P o l a n d

LAST MILE SOLUTION 95% REDUCTION OF CO EMISSION 2 AND FUEL CONSUMPTION

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