Company Presentation 2018 Quest Group at a Glance Leaders in - - PowerPoint PPT Presentation

Company Presentation

2018

Quest Group at a Glance

Leaders in innovative value creation through entrepreneurial excellence

Products & Services

100%

INFORMATION TECHNOLOGY

COURIER & POST SERVICES RENEWABLE ENERGY

Incubation Center Apple Distributor

100%

Apple Premium Reseller

100%

Integrated Solutions

100%

E-Commerce

100%

FINANCIAL SERVICES

IT Products (Wholesale/ Retail) IT Services

a Group that excels in all areas it operates

A Group that it is innovative and agile for 37 years

1981

Info-Quest establishment Info Quest Technologies / Quest Holdings Bitmore Private Label Distribution Model Technical Service Distribution model expansion Mobile Telephony Q Phone Business SW Decision Internet Hellas on Line ASE B2B e-commerce Questonline.gr Fixed & Mobile Telephony Q Telecom Energy Quest Energy Apple iSquare Cloud services QuestonCloud.com POS services Cardlink

1984 1990 1991

Private Label Quest PC

1998 1993 1996 1997 1999 2000

System Integration Uni Systems Sale of Q Telecom

200 5 200 6 200 7 200 9 201

APR Retail Stores iStorm B2C e-commerce you.gr Incubation Center Iqbility Postal Services ACS Courier Services ACS Solutions & Bus. Apps IQ Solutions Mobility & IoT Xiaomi Cloud ERP for SMBs Q-Zone

2001 2002 2005 2006 2007 2009 2010 2010 2012 2013 2015 2016 2017

Services & Cloud ICT Convergence IT Distribution

€436m

Revenues

€129m

Total Equity

>36 years

successful track record (est. in 1981)

Diversified

Business operations applying active management principles

>30 Countries

International Activity ( >16% of revenue)

1.577

Headcount

Value Creation

track record

Active in :

• ICT Products*

€216m

• IT Services

€83m

• Courier/Post

€98m

• Financial Transactions

€38m

• Ren. Energy / Other

€1m

Value Creation Diversified Business Enabler

5

*Wholesale/Retail

Strategy Building Blocks

• Customer Driven
• Operational Excellence
• Human Capital & Values
• Innovation / Technology

Orientation

• International Expansion

a Group that invests in innovation

As in 31/12/2017

Quest Group is one of the largest, dynamically growing and financially sound, Greek Group

• f Companies

Quest Group P&L (12M 2017)

2017 VS 2013

+48,1%

4years CAGR

+10,3%

2017 VS 2013

+223%

4years CAGR

+34%

Amounts in ,000 €

294.652 314.949 353.405 388.227 436.449

• 100.000

200.000 300.000 400.000 500.000 2013 2014 2015 2016 2017

SALES

12.143 19.861 21.324 31.792 39.251 4,1% 6,3% 6,0% 8,2% 9,0% 0,0% 2,0% 4,0% 6,0% 8,0% 10,0%

• 10.000

20.000 30.000 40.000 50.000 2013 2014 2015 2016 2017

EBITDA

EBITDA EBITDA Margin

and grows dynamically

Amounts in mil. €

Leading the Greek ICT Market for 37 years

committed and focused

To maintain our leading position in ICT Sector and excel in the new connected world, through the provision of innovative products and services with value creation.

Vis ision

To accelerate the evolution towards the digital transformation, through our partnerships, our consistent strategy with emphasis on innovation, our continuous investment in technical expertise, our people and our customer-centric philosophy.

Mis ission

continuous value creation

37

years 150+ vendors 4500+ resellers

• Customer focus
• Financial Strength
• Operational Excellence
• Integrity & Reliability
• Sustainability

at a glance

ISO 9001

& ISO 14001 certified

Value Added Distribution 37+Years

• f Growth

290 employees Multi Channel Approach ISO 9001 & ISO 14001 certified Authorized Service Center 125M€ revenue 2017

• Establishes in 1981 as Info-Quest
• In 2010 Info-Quest was transformed into a Holdings Company

named Quest Holdings. Info Quest Technologies continues all commercial activities of the company

• The leading ICT Distributor in Greece for many consecutive

years / Preferred Local Partner for all major Vendors

Leading the market as technology evolves

Maintain our leading position in ICT Distribution and expand to Mobility / IoT Excel in Cloud Distribution

• perations

Εxpand E-Commerce functions Expand our portfolio

Expand * Excel in Operations * Build New Trusted Partnerships Volume Business Distribution

Value Added Distribution

E-Commerce

Technical Services

Lead Technology Distribution

Direct and Indirect Sales

Credit Management/ Finance/ Accounting/ Procurement/ HR/ Legal

Product Marketing

• 35 Product Managers
• 200 Product Groups
• 25.000 products

Logistics

• 12.000 m2
• 40 FTEs
• 3.000 Orders / Day

Product Sales & C. Service

• X-Channel Sales Team
• 30 Account Managers
• 15 CC agents
• 700 In. Calls/ Day

Technical Services

• 50 FTEs
• 50.000 Year Repairs
• 400 In. Calls/ Day

Business Intelligence (CRM/ BI) IT+ SW Development (E-Commerce/ BI/ ERP/ Cloud)

Marketing

Volume Business Value Business Mobility & Connected Devices Cloud Services Technical Services … New Business Units

• ur approach

A Platform that supports Growth

Strong relationship with all business channels Mo More tha than 4.500 activ tive custom

• mers
• Retailers
• Telecom Operators
• E-Tailers
• Dealers
• System Integrators

Consistent Sales and Marketing Strategy

• Continuous Market Analysis
• Aggressive Sales and Marketing Strategy
• Committed – focused teams
• Tracked record with many successful product

and services launches

Know Ho How, com

• mmit

itment an and strategy that gua guarantee suc success

• Major HP, Dell EMC, IBM, Lenovo, Cisco,

Microsoft Partner

• IoT & Mobility brands
• One stop shop for the customer

Global partnerships |all major ICT & Mobility Vendors

Products

Business PC* Workstations* Laptops* Mini PCs

Private Label Products PCs, Workstations, Laptops, Minis

• Models for Business, Education, Designers, Digital Signage,

Gaming

• Low energy, small factor models for modern offices
• Among the first Windows 8 & Windows 10 certified PCs in

the Region

• ISO 9001:2008 & ΙSO 14001:2004 certified
• Quest PC Configurator for built to order products
• Tailor made products, according to customer request
• The first automated assembly line in Greece – since 1991
• Pan-Hellenic After Sales Support

Products

Full range

Value for money

• Product Series to include -but not limited to- Tablets,

Smart Bands, Smart Watches, Computer Accessories, Consumables, etc

• Among Top 5 Tablet brands in the market
• Among Top 5 wearable devices in the market
• Tailor made products, according to customer request
• Ideal for bundles, awards, presents, incentives, etc.

Products

Private Label Products multimedia & wearables

Products

Official l Partners of Xia iaomi in in Greece

• December 16, 2016 - Launch of mi Phones in

Greece

• Among the first partners in Europe for Xiaomi
• August 2017 – Launch of the 1st Mi Store in the

country

• Expansion of product range, following Xiaomi’s

international expansion strategy

Products

Apple Xiaomi Bitmore Quest

Mobility & IoT Range

Cubot wiwe

SSN | Vendors & Solutions

Products

Microsoft

• Licensing/SPLA/Cloud

IBM

• Power Systems /Storage /SW

Cisco

• Networking /VoIP/ Servers /

Cloud

HPE

• Servers /Storage/Networking

DELL EMC

• Servers / Storage

Symantec

• Security

Veritas

• Security

UNIFY

• VoIP / Networking

Citrix

• Access / Virtualization

Autodesk

• CAD / CAM / CAE

On line sales channels | you.gr

• More than 15.000 products (Technology & Living)
• 350+ pick up points
• More than 220.000 registered members
• Call Center for orders & customer support
• More than 5,5m visits
• Focus on Total Customer Satisfaction

Products

E-channels

On line sales channels | Questonline.gr

B2B e-shop for Dealers, VARs and Major Accounts

Products

E-channels

CLOUD MADE SIMPLE

The Platform

Enter a fully Automated Subscription based Platform

The Offering

Upgrade your business Through a wide variety Of cloud product offerings

The Experts

Our team of Cloud Experts can transform your business for the Digital Era Cloud Services

www.QuestonCloud.com

Cloud Services On Premise  Cloud

IBM HW HW, SW SW & & Clou loud

• Full Certification Compliance
• Sales/Presales/Technical specialists
• Recognized Operational Excellence

DEL ELL/EMC

• Full Certification Compliance
• Presales Engineesr and Technical Architects
• Channel Growth

HP HP En Enter terpris ise

• Full Certification Compliance in all categories
• SSN Sales/Presales/Technical specialists

Cis isco & & Meraki ki Clou loud Man anagement

• Cisco Distributor of the year 2016 South EMEAR
• Fully capable Cisco Dedicated Team
• Cisco Networking Specialists

Microsoft

• Gold OEM, VL, SPLA, CSP, OVL Competencies
• Licensing Specialist Team
• FTEs Cloud Dedicated Business Unit

The Offerings

Cloud Services

Cloud Services

Automated provisioning & billing through Questoncloud.com

Questoncloud.com Offerings

Increase Interaction Boost Business Agility Migration to Cloud Digitized Operations & Sales Improve Business Productivity

Digitize Channels Digitize Processes

HW & SW Agnostic| Mobile Workspace 100% Cloud Retail SW | Access Anywhere Best in class - Integrated POS | Assure Revenues CRM & Loyalty mechanism| Reward your Customer Omni Channel - X Locations | Customer Experience Real Time Stock Control| Optimize Operations Leading SW for 400K SMEs| Best Practices

The Offerings

Cloud ERP

Cloud Services

• One Platform for centrally managing all

active subscriptions

• One account for multiple subscriptions

from different vendors

• Great flexibility providing the ability to

purchase with monthly fee and change products / services during the subscription period

• Automated and immediate activation of

services

• Aggregated information and uniformity

in the ordering process, even when from different vendors

The Platform

Questoncloud.com is an innovative billing and configuring platform for the on-line provision of cloud solutions, helping Organizations power their Digital and Cloud Transformation.

QOL.com is based on Odin / Ingram Micro leading automated platform

Cloud Services

Professional services

Cloud Automation Services Cloud Migration Services Cloud Marketplace Support Services The Experts

Cloud Services

Clou loud Busi siness enab abler

Technical Support

Technical Support and Logistics Services

Authorized Support Center

* Products imported by the company

• Awarded / Authorized Support Centre for major IT Providers
• One of the largest Technical support Organizations in Greece
• The largest Apple Authorised Service Provider in Greece
• More than 50.000 repairs per year
• Original Spare Parts provision
• Nation-wide support through 100 Authorized Service Partners

Technical Su Support Se Services

• Maintenance, Helpdesk & Support Services
• Customization & Staging Services
• Installation & Configuration Services
• Roll Out Services

Lo Logistics Su Support Se Services

• One of the largest Logistics Centers for ICT products in Greece.
• Full logistics support capabilities
• Proven Efficiency
• ISO9001:2015, ISO 14001:2004 Operation
• Large scale projects requirements readiness
• Total storage capacity: 5.000 pall

pallets

• >

> 60 emp emplo loyees

• Na

Natio ional l an and Internatio ional l log

• gistic

ics pr provis isio ion by established third party companies (UPS, TNT, FedEx, ACS Courier and many national freight companies)

• Focus on Total Customer Satisfaction
• Strong financial background, as member of Quest Group,
• ne of the largest Technology Groups in Greece
• Proven experience and know-how– 36+ years in the

Industry

• One Stop Shop for IT Infrastructure
• Nationwide presence - roll out & support services
• Multi vendor Approach –best of breed solution and ROI
• Custom made products according to specific requests
• Synergies with other Group Companies – scale economies

and value added services

Our unique value proposition

www.infoquest.gr

Sales-info@quest.gr 0030 211 999 4000 @InfoQuestTechnologes