OCBC Cycle 2019 Bike Park Leader Agenda Bike Park Team Structure - PowerPoint PPT Presentation

OCBC Cycle 2019 Bike Park Leader

Agenda • Bike Park Team Structure • Roles And Responsibilities • What is Bike Park? • Venue Overview • Bike Park Layout & Deployment • Bike Park Administrative Process • Do’s And Don’ts • Stand Down Procedures • Reporting & Stand-down Timing • FAQ • Q&A

Bike Park Team Structure Venue OIC Jeremy Venue 2IC Vanessa Venue VCC Manager Alvin Leader - Sun Leader - Fri Leader - Sat Januavi Lee Lorna Alano Min Boon Ngan Christina Chia Crew Crew Crew

Roles and Responsibilities • Manage bike park crew and ensure the welfare of the crew are taken care of. • Ensure all check in of bicycles, bike tags and Bike Park wrist tags has the same serial number. • At check out, ensure that participants have the Leader same serial number on both wrist tags and bicycle. • Assist to tag participant and their own bike. • Direct participant to available bike rack.

What is Bike Park? • A secured location for participants to park their bike before the event. • The Bike Park will be located at Arena Hall 1. Operation Hours • 10 May 2019 (Fri) & 11 May 2019 (Sat) • 10:00PM to 9:00PM • 12 May 2019 (Sun) • 3:30AM to 12:00PM • From 7:30AM onwards, only collection of bikes and no more storing of bikes thereafter.

Venue Overview (Saturday) Start Gantry Saturday Riders Welfare & Kids Public Viewing Area Collection Area Portaloos Speedway Championship Holding Area Carnival Saturday Kids Start Event Pack Collection (Fri & Sat only), Expo & Bike Park

Venue Overview (Sunday) Start Gantry Carnival Finish Gantry Portaloos Expo & Bike Park Sunday Riders Welfare Public Viewing Area (Gate 9) 7

Bike Park @ Hall 1 Layout Casualty bike holding area

Bike Park @ Hall 1 Deployment - Saturday Legend Permanent Bike Park Crews Kids & Family Start Point Crew (After 6.30pm) Bike Racks

Administrative Process – Bicycle Check-In Entry Exit • Ensure that participant’s has a • Verify that the person checking in Wrist Tag before exiting the the bike is a participant and has a Bike park. bib with them. • Ensure that the same Serial Number of the Bike tag & Wrist tag is issued. • Fill in Participant Name and Contact Number on both copies of the tag. Tag participant and bike. • Direct participant to available bike rack.

Check In Area 11

Administrative Process – Bike Tag Position

Administrative Process – Check In Process XXX XXX XXX XXX XXX

Administrative Process – Check Out Process Entry Exit • • Ensure that participant’s wrist Check that participant has a wrist tag tag and bike tag has the same serial numbers. • Direct participant to the bike • rack. If accurate, cut both tags and let participant exit

Administrative Process – Bulk Check In of Bicycle • Step 1 Same process as normal check in • Step 2 Ensure that the name and contact number of the individual riders are properly filled up and correctly matched to the identical copy of the tags

Common Scenario 1. Lost Of Wrist Tag • Step 1 Leaders will escalate incident to either venue IC or venue 2IC to assist. • Step 2 Venue IC or 2IC will contact VCC to verify particulars with lost wrist tag. • Step 3 If participants details are accurate as per record, participants will have to fill in a form before releasing the bicycle.

Common Scenario 2 Bike Rental Company • Step 1 - Reject the other bike rental company politely. Only Bicycles from TKH will be parked a our bike park from outset . - • Step 2 Advise the bike rental company to inform customers to park the bicycles personally • Step 3 Normal check in process resume

TKH Bikes 18

Administrative Process – Recovered Casualty Bike • Step 1 The route team will deliver the casualty bike to the bike park with a list of all items collected • Step 2 Verify the items recorded on the list and sign to acknowledge. • Step 3 Push the casualty bike to the designated parking area in bike park.

Dos and Don’ts • Do’s - Assist anyone who needs help or direct to the information booth if you are not able to assist him/her. - Stay hydrated. - Tidy up the area before standing down. • Don’ts Handle participants’ bicycles or belongings on their behalf. -

Access Pass Into Bike Park Contact: _________________ 0124 OCBC Name: __________________ Bike Park CYCLE Do not allow any access into bike park if the crew pass does not include bike park access, wrist tag and accreditation pass.

Participant Bibs ( The Sportive Ride Wave ) The Sportive Ride

Participant Bibs ( The Sportive Ride Champions Wave & The Straits Time Ride )

Wrist Tag and Bike Tag • Each set of wrist tag & bike tag reflect the same serial number. • Tag one tag onto the bicycle and pass the wrist tag to the participant. Contact: _________________ 0124 OCBC Name: __________________ Bike Park CYCLE Contact: _________________ 0124 OCBC Name: __________________ Bike Park CYCLE

Photo Reference of the Bike Park

Stand-Down Procedures • Step 1 - Tidy up the area - Check if there are any uncollected bikes in the bike park (Sunday only) • Step 2 If yes, record details of all uncollected bikes (eg. Bike color, bike bib number etc.) (Sunday only) • Step 3 Push all uncollected bikes to logistic store (Sunday only)

Reporting & Stand-Down Timing • 10 & 11 May 2019, Friday & Saturday (Shift 1) Leader Crew Reporting Time 7.45am 8.30am Approx Stand-Down Time 4.00pm 4.00pm • 10 & 11 May 2019, Friday & Saturday (Shift 2) Leader Crew Reporting Time 1.30pm 2.15pm Approx Stand-Down Time 9.15pm 9.15pm

Reporting & Stand-Down Timing • 12 May 2019, Sunday (Shift 1) Leader Crew Reporting Time 12.45am 1.30am Approx Stand-Down Time 8.30am 8.30am • 12 May 2019, Sunday (Shift 2) Leader Crew Reporting Time 6.15am 7.00am Approx Stand-Down Time 12.15pm 12.15pm

FAQ • If a participant comes to you and say that he/she lost their wrist tag, what should you do? • Inform either venue IC or 2IC for assistance • What if a person come with 5 bicycles and wants to park the bike on behalf of his/her friends? What should you do? • Proceed with standard tagging procedure on all bikes and hand all tags to the representative

FAQ • If Route Team comes with the casualties’ bikes and pass you a list of the items collected, what should you do? • Verify the items collected by the Route Team against the form. If items collected are accurate, sign on the form and push the bikes into the designated parking area • If a bike rental company come with 20 bike and say that they want to park the bike on behalf their customer? What should you do? • Reject politely and advise them to inform their customers to park their bicycles personally

Q&A 31

Thank You