MRSO Update Gerry Halligan 13 May 2015
Market Message 010 40,000 2013 2014 2015 35,000 30,000 25,000 20,000 15,000 10,000 5,000 0 Septembe January February March April May June July August October November December r 2013 22,930 24,475 26,327 28,580 29,120 26,426 32,371 29,258 26,997 27,646 25,232 19,063 2014 24,339 27,531 28,279 33,915 30,387 28,754 33,560 31,262 33,495 36,321 35,743 24,768 2015 29,927 32,316 31,311 30,378 2 esbnetworks.ie
Market Message 105L 40,000 2013 2014 2015 35,000 30,000 25,000 20,000 15,000 10,000 5,000 0 Septembe January February March April May June July August October November December r 2013 18,434 19,665 23,585 23,382 25,581 22,922 26,192 25,831 22,357 22,640 22,600 18,078 2014 18,159 22,308 24,568 28,254 30,517 22,914 28,014 26,735 28,590 28,553 33,776 24,219 2015 22,833 28,140 26,116 23,970 3 esbnetworks.ie
COS in-progress 7 th May 2015 – 9,505 • Reviewed Monthly • Suppliers notified of individual Nov 2014 1 switches outstanding and reason • Switch outstanding for Energisation or Dec 2014 0 Token Meter Removal, will not time-out • Contact Customer or submit cancellation Jan 2015 2 • 18 Switches held due to an existing Open Service Order Feb 2015 14 4 esbnetworks.ie
COS and CoLE % Explicit Inferred Total Total Explicit % Total Month CoLE CoLE CoLE 010 CoLE CoLE Feb-15 5,803 6,449 12,252 32,316 18% 38% Mar-15 5,987 6,162 12,149 31,311 19% 39% Apr-15 4,683 5,952 10,635 30,378 15% 35% 5 esbnetworks.ie
Registration Rejections % 3.5% 2013 2014 2015 3.0% 2.5% 2.0% 1.5% 1.0% 0.5% 0.0% Septembe January February March April May June July August October November December r 2013 1.7% 1.6% 2.2% 2.1% 1.7% 1.8% 2.1% 2.3% 2.7% 2.7% 3.0% 2.5% 2014 2.6% 2.0% 2.1% 2.1% 2.4% 2.3% 2.8% 2.6% 2.8% 2.9% 2.5% 2.9% 2015 2.2% 2.1% 2.2% 2.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6 esbnetworks.ie
Debt Flagging Feb-15 Mar-15 Apr-15 Total MPRNs received 846 973 855 Total CoLEs returned to outgoing supplier 405 461 406 Returned for other reason to outgoing 63 67 87 supplier (invalid MPRN, switch completed) Valid Debt Flags issued to gaining supplier 378 445 362 Total cancelled 150 175 154 Valid Debt Flags as % of total COS 1.3% 1.7% 1.5% 7 esbnetworks.ie
Debt Flagging 1200 Total MPRNs received Valid Debt Flags issued 1000 Total Cancelled 800 600 400 200 0 May-14 Jun-14 Jul-14 Aug-14 Sep-14 Oct-14 Nov-14 Dec-14 Jan-15 Feb-15 Mar-15 Apr-15 Total MPRNs received 857 1027 920 899 908 762 718 514 733 846 973 855 Valid Debt Flags issued 464 555 500 416 458 359 359 241 439 378 445 362 Total Cancelled 136 155 176 124 131 130 135 92 113 150 175 154 8 esbnetworks.ie
Disputed Reads 300 265 244 250 206 205 194 194 200 186 186 182 178 169 173 175 164 158 155 151 150 137 130 121 113 120 105 101 100 50 0 9 esbnetworks.ie
Total Withdrawal of 310 reads for all Suppliers 7.0% 2,200 Withdrawal of 310 Reads 2,000 Withdrawals as % of Completions 6.0% 1,800 1,549 1,600 1,529 5.0% 1,400 1,322 1,297 1,279 1,197 1,184 4.0% 1,200 1,121 1,099 1,092 1,078 1,059 1,050 999 996 985 948 1,000 923 901 848 868 885 3.0% 824 800 646 2.0% 600 400 1.0% 200 0.0% 0 10 esbnetworks.ie
Objections – Erroneous Transfers 160 40,000 No. of Objections 136 140 35,000 CoS Completions 120 30,000 113 109 107 No. of CoS Completions 101 95 100 25,000 94 No. of Objections 91 91 83 80 20,000 74 73 70 68 68 64 61 60 15,000 53 52 52 52 47 47 42 40 10,000 20 5,000 0 0 11 esbnetworks.ie
Objections Feb-15 Mar-15 Apr-15 No. of Objections 52 47 53 Cancellations from Objections 23 34 41 Objection emails to MRSO 10 11 5 Reasons: Uncontactable by phone 1 Written communication COS confirmed 8 11 4 Other 1 1 Escalation emails 6 5 2 12 esbnetworks.ie
Email encryption • Clear text email not secure and subject to malicious interference • Best practise is encrypt for sensitive or personal data • Alternative option is Gateway to Gateway email encryption such as Transport Layer Security (TLS) • ESB have the facility to set up TLS links between ESB and specific external email Domains • In order for this to work effectively these Domains must also have a TLS enabled email gateway 13 esbnetworks.ie
Benefits of TLS Stronger Security - Encrypts every part of all messages When using TLS the text of the email and the attachment are encrypted this offers stronger security than simply using a product like Axcrypt or Winzip which will encrypt the email attachment but not the email text. Automated Encryption TLS offers Gateway to Gateway email encryption which means that all emails sent from the ESB Domain to nominated external Domain(s) will automatically be encrypted, this removes the manual encryption step necessary when encrypting email attachments. Cost There should not be any additional costs where the mail Gateway already uses TLS technology. 14 esbnetworks.ie
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