Library Review - The Area Board discussion June – September 2010 Niki Lewis – Service Director for Communities, Libraries, Heritage & Arts Geoff Langridge – Head of Library and Information Services Chris Moore – Reading and Learning Services Manager John Salen – Project Manager, Business Change
Why are we here? To talk to you about: • Efficient and effective council services that focus on customer and local community needs customer and local community needs • Getting the most out of council run buildings • Your – the wider community’s - ideas for future library services • The £500K savings that are to be achieved within 2 years
Service Context How well are we doing?
• 98% of library customers think the standard of customer care is good or very good • 93% think that, taking • 93% think that, taking everything into account, their library is good or very good Source: CIPFA Adult PLUS Survey, 2009
Of the People’s Voice panellists asked to rate 35 Wiltshire Council services in 2009, 83% were satisfied or very satisfied with the library service (Libraries were the top scoring service) top scoring service) Source: People’s Voice Survey, Winter 2009
And how does the service compare with its peers? Wiltshire has 11 “comparator authorities”*. The latest figures show Wiltshire in top place for: 1. The percentage of residents who are satisfied with their library service 2. The turnover of stock (how hard the stock is working) And in second place for: And in second place for: 3. Active borrowers per 1000 population 4. Replenishment of stock (the speed with which stock is replaced) 5. Efficiency - net expenditure per 1000 population *the 11 authorities in Wiltshire’s statistical “family” are Bedfordshire, Cornwall, Devon, Dorset, East Sussex, Gloucestershire, Lincolnshire, Shropshire, Somerset, Warwickshire and Wiltshire Council Sources: Place Survey 2008 (1); CIPFA Public Library Statistics, Actuals 2008/09 (2-5)
Basic numbers • 31 fully accessible libraries • Mobile Library service visiting 280 villages and communities • Visits to libraries : 2.1m pa • Items loaned : 3m pa • Items loaned : 3m pa • Library members : 216k • Items of stock held 780k • Staff 143.5 FTE (221 people) Source: Wiltshire Library Service Data
Top 30 to read before you die…or have you? The Bible Wuthering Heights by Emily Bronte The Wind in the Willows by Kenneth To Kill a Mockingbird by Harper Lee Graham The Lord of the Rings Trilogy by Gone With the Wind by Margaret JRR Tolkien Mitchell 1984 by George Orwell Great Expectations by Charles A Christmas Carol by Charles Dickens Dickens The Time Traveler's Wife by Audrey Jane Eyre by Charlotte Bronte Niffenegger Pride and Prejudice by Jane Austen The Lovely Bones by Alice Sebold All Quiet on the Western Front by E The Prophet by Khalil Gibran The Prophet by Khalil Gibran M Remarque M Remarque David Copperfield by Charles His Dark Materials Trilogy by Phillip Dickens Pullman The Alchemist by Paulo Coelho Birdsong by Sebastian Faulks The Master and Margarita by Mikhail The Grapes of Wrath by John Bulgakov Steinbeck Life of Pi by Yann Martel The Lord of the Flies by William Middlemarch by George Eliot Golding The Poisonwood Bible by Barbara The Curious Incident of the Dog in Kingsolver the Night-time by Mark Haddon A Clockwork Orange by Anthony Tess of the D'Urbervilles by Thomas Burgess Hardy A Day in the Life of Ivan Denisovich Winnie the Pooh by AA Milne by Alexander Solzenhitsyn
Famous quotes about Library services - Wilbur Smith • “Flourishing public libraries are the hallmark of any educated and civilized society. We must give full support to our own.” John Sergeant • "There is no substitute for books and reading. They can enhance the lives of everyone, and they should not depend on having money.“ Joanna Trollope • “I love libraries because they are fascinating, free, fun and for everyone.” Chris Smith (Rt. Hon Lord Smith of Finsbury) • “They are places of excitement, entertainment, fun and enlightenment. And what’s more, all of this is available to every single one of us. What a simple idea; what a huge benefit to us all.”
Reading and Literacy changes lives • Reading for pleasure is the single biggest indicator of future success in young people (UNESCO, 2002) • Libraries support reading for pleasure, and giving people (including adult learners) the confidence to choose books and widen their reading • “those who improved their basic skills improved their chances in the labour market, suffered less from poor physical and mental health, and were – among other things – more liberal and less discriminatory in their attitudes, and more likely to be active citizens, as shown by voting and experiencing interest in politics.” (Literacy Changes Lives, National Literacy Trust 2008)
Reading and Literacy changes lives “A child from a deprived home has heard on average just 13 million words by the age of four, compared to 45 million in a more affluent home. What starts as a more affluent home. What starts as a problem with vocabulary rapidly turns into a problem with reading, writing and comprehension, leading to poor exam results”
Reading and Literacy changes lives Question 1 - Aspiration: What percentage of men with very low literacy skills have never received a promotion? promotion? (a) 41% (b) 52% (c) 63%
Reading and Literacy changes lives Question 2 – Health and Wellbeing: Women with low literacy skills are how many times more likely than those with good literacy skills to be depressed? good literacy skills to be depressed? (a) three times more likely (b) four times more likely (c) five times more likely
Reading and Literacy changes lives Question 3 – Home Ownership: 78% of people with good literacy skills own their own homes. What percentage of people with the lowest literacy skills own their own home? (a) 42% (b) 52% (c) 62%
What our library service offers now Books – lots of them ( ¾ million) CD’s, DVD’s, Audio books Information – bus routes, police, tourism, local events, local clubs Access to the internet Meet the author events / creative writing workshops Performance events – rhyme times, theatre, puppets, and others Homework clubs/ Class visits “ Health Matters” surgeries in 12 libraries Reading Groups across the county
Future service offers? Time zones for different groups – Noisy Fridays/Quiet Mondays Longer core opening hours & late night opening Meeting rooms for public use Refreshments Washroom facilities e - readers Wi-Fi access Game zones & plasma screen broadcasts for young people
Other possibilities suggested (some are already offered) • National Health Service representatives • Citizens Advice Bureau • Police presence • Co-location with Sports & Leisure facilities • Co-location with Sports & Leisure facilities • Links with school buildings • Voluntary & Community Service personnel • Libraries as the ‘Face of the Council’ – a one stop ‘shop’ to all services
What would your 5 top priorities be….. for a library service of the future? 1. ____________________________________________________ ________________________________________________________ 2. ____________________________________________________ ________________________________________________________ ________________________________________________________ 3. ____________________________________________________ ________________________________________________________ 4. ____________________________________________________ ________________________________________________________ 5. ____________________________________________________ ________________________________________________________
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