Unlocking Benefits by (Strategically) Talking Transit: King Street Transit Pilot Jacquelyn Hayward Laurence Lui Director, Project Design & Management Senior Planner, Transit Service City of Toronto Toronto Transit Commission 1
The King Street Transit Pilot began in November 2017 to improve transit on the busiest surface route in Toronto. September 27, 2019 2
Why King Street? Busiest surface transit Key Destinations corridor in Toronto 72,000 Liberty Village King West boardings per day Entertainment District (pre-pilot) Financial District Old Town Toronto Rapidly growing downtown population and George Brown College employment Distillery District 50,000 new residents since 2011 3 September 27, 2019
Transit wasn’t working… Mixed-traffic operation Many attempts to Heavy congestion and improve operations: poor reliability 1993 Peak transit-only lanes 2001 Transit mall proposal 2004 Transit mall pilot proposal 2014 Extended peak restrictions 2015 All-door boarding September 27, 2019 4
Looking beyond transit SUPPORT BUSINESS & ECONOMIC + PROSPERITY MOVE PEOPLE IMPROVE MORE EFFICIENTLY PUBLIC SPACE ON TRANSIT September 27, 2019 5
BETTER TRANSIT Faster and more predictable travel has attracted more customers who are highly satisfied with streetcar service on King Street. September 27, 2019 6
Transit Priority = Predictable Travel Reliable journeys at all times of the day September 27, 2019 7
More Riders Daily boardings up 16% September 27, 2019 8
Increased Capacity Responding to unprecedented growth in demand AM Busiest Hour PM Busiest Hour September 27, 2019 9
Improved Customer Satisfaction Higher values in all key measures Trip Duration 79% 89% Overall Satisfaction 66% 81% Comfort of Ride 70% 78% Source: Q4 2017 vs. Q4 2018, TTC Customer Satisfaction Survey September 27, 2019 10
EFFICIENT MOBILITY Moving more people by all modes downtown, increasing walking and cycling, and with marginal changes to auto travel times. 11
Moving More People Downtown Toronto’s transportation network moved 3% more people in peak periods by all modes September 27, 2019 12
Pedestrian Volumes Generally the Same Number of pedestrians at Spadina Avenue largely unchanged throughout the day, compared to before the pilot and relative to comparable east- west streets including Queen Street September 27, 2019 13
More cycling on King Street Cycling volumes on King increased significantly in PM peak period September 27, 2019 14
Marginal changes to auto travel times Peak travel times +/- 1 minute on all surrounding corridors September 27, 2019 15
ECONOMIC PROSPERITY & PUBLIC SPACE Support economic productivity & vitality. Mitigate impacts to local business through expanded public spaces that encourage people to linger. 16
Impacts to business vary by sector September 27, 2019 17
More public spaces Image: Yasmin Al-Samarrai September 27, 2019 18
Key Lessons September 27, 2019 19
Key Lessons 1. Set strong groundwork as the foundation and build momentum 2. Define goals broadly, build around common objectives 3. Work through challenges transparently with stakeholders to refine project and optimize effectiveness 4. Share successes early and frequently 5. Focus on key strategic messages September 27, 2019 20
Thank you! jacquelyn.hayward@toronto.ca laurence.lui@ttc.ca September 27, 2019 21
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