From Intranets to Intelligent Workplaces Owen Brandt Vice President, LiveTiles owen.brandt@livetiles.nyc @owenbrandt www.livetiles.nyc
Describe your current internal employee digital experience?
Anguish?
Anger?
Frustration?
Happy?
Profound technology-driven disruption 78% 75% CEO’s concerned with rapid page of CEO’s identifying skilled, educated and technology change adapta tabl ble e workfor orce e as a priority rity for business iness 90% 51% CEO’s identifying customers and clients CEO’s Planning “significant” changes to as stakehol eholde ders s impacti ting ng organ anisa isatio tiona nal l techn hnol olog ogy to meet et stakehol eholde ders s stra rate tegy gy (highes hest t score) expec pectat tatio ions ns Source: PwC - 19th Annual Global CEO Survey: Redefining business purpose in a changing world; http://www.pwc.com/gx/en/ceo-agenda/ceosurvey/2016.html
What’s the key business challenge? Solve business problems with technology as the enabler
Harness the new workforce Su Suppor ort t a ne new w generation eration of employees, loyees, exp xperi eriences, ences, and d exp xpectat ctations ions Emplo loyees ees Experienc riences es Expectat ctatio ions ns A transi nsitio tion n to Gener erati ation on C Digi gital tal, , mobile, e, social al Speed, ed, reach, h, seamles mlessnes ess Expanding ecosystem of colleagues, Personal connection with anytime, Highly scalable for the ever customers, and communities anywhere accessibility evolving workplace Those se that at can see the e strategic rategic value ue of their eir work rking ing environment vironment can n get in n fron ont of the he movem ement ent to the he truly uly digital gital workpl rkplace ce and nd beyond nd.. ..
Microsoft Office 365 waffle
Make the complex simple
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Unleash your Creativity!
Demonstration & Discussion
“Having invested in the O365 Suite, PepsiCo looked to the LiveTiles solution to increase collaboration and gain alignment between disparate business units” John n S S Phillips, llips, SVP Customer Supply Chain & Global Go-to Market
So What’s Next?
From Insights to Action
AI is the future of the workplace. “By 2019, 40% of enterprises will be actively using chatbots to facilitate business processes using natural- language interactions” “By 2020, the average person will have more conversations with bots than with their spouse. “ “By 2021, more than 50% of enterprises will be spending more per annum on bots and chatbot creation than traditional mobile app development.” Gartner
The Journey to Intelligent Transformation When human and artificial intelligence work together… Employees are more productive and efficient, your customer experience is elevated and your business exponentially grows through true intelligent transformation. Intelligent Transformation 1990s 2010s 1950s 1970s NOW Digital Transformation
Today’s org chart Board Chief Executive Officer Finance HR Operations Sales & Marketing
Tomorrow’s Org Chart Board Chief Executive Officer Finance HR Operations Sales & Marketing
How Do We Get There? Board Chief Executive Officer Finance HR Operations Sales & Marketing Partners (Extranet) Personal Assistants Team Assistants Enterprise Assist External Assist
Bots – Democratic & Personalised Personal Assistant - Books meetings, organizes calendar Chief Executive Officer Finance HR IT Sales & Marketing Personal Personal Personal Personal Assistant Assistant Assistant Assistant Time Sheet Infrastructure Payroll CRM Assistant & Leave Assistant Assistant Assistant Skills Password Reset Expenses Brand Guide Finder Assistant Assistant Assistant Assistant Helpdesk Corporate Budget Assistant Information Assistant Assistant
TIME COST – Currently customer service enquiries e.g. VERIZON save ~4 minutes of human customer service time TIME IS MONEY – The technology is there WHY? to automate and route, low value but necessary tasks e.g. meeting preparation or provide quick insights from any line of busines application capable of exposing data. The value is amplified in high earning professions e.g. banking.
Traditionally, it’s complex. Needs an IT skillset: Azure Bot framework, cognitive services etc TRADITIONALLY Once size doesn’t fit all. People want different bots for different purposes How to personalise the experience Buy v Build
RETURN ON INVESTMENT
Providing the ability for every employee to have a personal digital assistant Connecting different content and data repositories including knowledge LIVETILES bases, document libraries and services BOTS to easily present the information to the authorised user The ability for business users to design bots without heavy IT investment for different use cases.
Defining a chatbot A chatbot is a service, powered by rules and sometimes artificial intelligence, that you interact with via a chat interface. The service could be any number of things, ranging from human resources, EMR, technical knowledge bases, Chief Executive, Personal Assistants etc. Leveraging investments in Office 365, ServiceNow and other technology platforms.
Demonstration
Selected LiveTiles Examples
Coca-Cola Digital Workplace concept with personal Bot/AI Assistant
Make the user experience intelligent by tapping into the power of AI with LiveTiles Bots
Where to go from here
From here What could you create for your organisation?
Continual Evolution – the world, and your organisation, is constantly evolving
“We always overestimate the change that will occur in the next two years, and underestimate the change in the next 10. Don’t let yourself be lulled into inaction” Bill Gates
MORE INFO OR VISIT CONTACT Owen Brandt ndt www.livetiles ivetiles.nyc/ .nyc/ Vice President, Asia Pacific Owen.Brandt@livetiles.nyc +61 422 153330
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