Advancing Equal Employment Opportunities and Creating Inclusive Workplaces Part 2 Webinar Series Advancing Equal Employment Opportunities and Creating Inclusive Workplaces Part 2: Job Development the First Steps HOSTED BY: SOUTHEAST ADA CENTER; APSE – EMPLOYMENT FIRST; EMPLOYMENT FOR ALL; WISE -ASHINGTON INITIATIVE FOR SUPPORTED EMPLOYMENT; BURTON BLATT INSTITUTE AT S YRACUSE UNIVERSITY 1 2 Meet the Presenters • Debra McLean, Senior Program Manager email: debra@gowise.org • Jenny Crook, Program Manager email: jenny@gowise.org • Charly Walters, Program Manager email: charly@gowise.org Charly Walters Debra McLean Jenny Crook Program Manager Senior Program Program Manager charly@gowise.org Manager jenny@gowise.org debra@gowise.org 2 1
Advancing Equal Employment Opportunities and Creating Inclusive Workplaces Part 2 3 The First Steps 1.Know Your Role 2.Know the Job Seeker 3.Know the Community 4.Know Your Partners 5.Know More 6.Questions and Answers 3 4 STEP 1: KNOW YOUR ROLE 4 2
Advancing Equal Employment Opportunities and Creating Inclusive Workplaces Part 2 5 The Job Developer’s Role Engage the employer, build a relationship, identify a business need and offer a solution to a business need. • Communicate to employers the resources and services available through your program • Deliver services to the best of your abilities • Follow through with commitments • Be consistent and reliable 5 6 Promoting Yourself as an Employment Consultant • First Impression • Professional Attire – Dress for Success • Business Etiquette • Ability to Establish Rapport • Demonstrate Enthusiasm and Dedication • Ability to Communicate 6 3
Advancing Equal Employment Opportunities and Creating Inclusive Workplaces Part 2 7 Professional Etiquette Tips • Schedule a tour/informational interview of the business ahead of time • Do internet research about the business and industry in advance • Don’t make assumptions • Show genuine interest and curiosity about the business • Find a way to compliment the business or the person • Ask open ended questions and allow people to talk • Be professional, respectful, and confidential 7 8 Positioning Yourself for Success • A Clear Vision for Employment • Belief that all people can work • Willingness to schedule time to set and accomplish goals • Get out of the office • Customer Relationship Management- CRM • Software or excel sheets • Understand business needs • Invest in marketing tools • Business cards • Brochures • Social Media 8 4
Advancing Equal Employment Opportunities and Creating Inclusive Workplaces Part 2 9 Common Needs of a Business • Diverse workforce • Broader customer base • Dependable employees • Part time employee • Make money • Community engagement • Reduce labor and training • Community recognition costs • Motivated employees • Employee retention • Training • Advertising • Streamlined processes • Increase efficiency • Growth • Save time • Safer workplace • ADA standards 9 10 More on Features and Benefits Feature = Benefit = How does this Fact about your service affect the business You can restructure job Which means staff will be more tasks efficient which ultimately saves the company money 10 5
Advancing Equal Employment Opportunities and Creating Inclusive Workplaces Part 2 11 Features and Benefits Cheat-Sheet BENEFIT FEATURE FEATURE BENEFIT Pre-screened employees Qualified employees • Pre-screened employees • Qualified employees • On the job support On the job support Capable employee • Capable employee • Job coach • Free up staff Job coach Free up staff • 93.6% retention rate • Less turn-over 93.6% retention rate Less turn-over • Free service • No extra cost Free service No extra cost • Restructure duties • Makes staff more efficient Restructure duties Makes staff more efficient • Learn the job first • Assist in training • Community involvement Learn the job first • Public awareness Assist in training • Established business • Provides peace of mind Community involvement Public awareness • Diversity • Larger customer base Established business Provides peace of mind • Continual follow-up • Solve sudden issues promptly Diversity Larger customer base • Part-time employees • Flexible employee Continual follow-up Solve sudden issues promptly • Job efficiency/Restructure • Everyone will produce more Part-time employees Flexible employee Job efficiency/Restructure Everyone will produce more 11 12 Ultimate Benefit to Business Benefit is only found when a feature matches a need Need Benefit Feature Solution sought Any fact about Obtained when by the a product or the feature customer service meets the need 12 6
Advancing Equal Employment Opportunities and Creating Inclusive Workplaces Part 2 13 STEP 2: KNOW THE JOB SEEKER 13 It’s How you Look at it – Person + Vision + Supports + Resources 14 14 7
Advancing Equal Employment Opportunities and Creating Inclusive Workplaces Part 2 15 Portrait of Competence 15 16 Job Candidate Discovery Tools • Catalogue the Cans • Consider the: • Who • What • Where • How 16 8
Advancing Equal Employment Opportunities and Creating Inclusive Workplaces Part 2 17 Person, Capacity, Collaboration, Connections, Community, Action 17 18 Belief, Knowledge, Connect, Strategize • Belief in Person Based on Definable skill set/ • Knowledge of a range of occupations/ • connect/ • strategize 18 9
Advancing Equal Employment Opportunities and Creating Inclusive Workplaces Part 2 19 STEP 3: KNOW THE COMMUNITY 19 20 “Community mapping is actively collecting information about the resources and places in any given community and knowing exactly where each is located.” 20 10
Advancing Equal Employment Opportunities and Creating Inclusive Workplaces Part 2 21 Community Mapping “A tool that can be used to tell a story about what is happening in our communities.” Walk around the block and collect “data” which includes businesses and organizations in the neighborhood • “I’m just walking around my neighborhood, getting to know the businesses” Questions to ask: • What do you do here? • How long have you been in business? • What do you like about your job? • What made you choose this neighborhood? 21 22 Think About How You Got Your First Job? 22 11
Advancing Equal Employment Opportunities and Creating Inclusive Workplaces Part 2 23 What Happens Typically? 1. Supervisor hires someone they know - Minimizes risk & saves 1. Supervisor hires someone • Minimizes risk & saves money money they know 2. Supervisor hires someone a co-worker knows - Co-worker • Co-worker has vested interest & has vested interest & can discern whether the candidate will 2. Supervisor hires someone a can discern whether the be a good fit co-worker knows candidate will be a good fit 3. HR hires someone they have already interviewed - Reduces 3. HR hires someone they have effort and resources to recruit additional applicants • Reduces effort and resources to already interviewed recruit additional applicants 4. Business contacts staffing agencies - Increased risk in rejecting applicants & far more labor intensive than other • Increased risk in rejecting 4. Business contacts staffing options applicants & far more labor agencies intensive than other options 5. Business advertise the job opening - Large investment of time and money for candidates who have not been screened • Large investment of time and 5. Business advertise the job money for candidates who have opening not been screened 23 24 Meet People Through Other People Referrals Email Introductions LinkedIn REFERRALS Event EMAIL LINKEDIN Attendance INTRODUCTIONS Speaking Opportunities SPEAKING EVENT OPPORTUNITIES ATTENDANCE 24 12
Advancing Equal Employment Opportunities and Creating Inclusive Workplaces Part 2 25 Listen! • The key to being a good conversationalist is being a good listener. • Give them the opportunity to share with you, teach you, assist you. • When you do all the talking, the person may feel you are uninterested in what they have to say. • We’re there to learn, learn, learn! • 80/20 Rule! 25 26 Don’t Ask For a Job! What? Networking is not Ask people for asking everyone information that you know for a will assist you in job! finding the right fit. The ultimate Build a relationship goal is that your and establish contact will rapport. contact you. 26 13
Advancing Equal Employment Opportunities and Creating Inclusive Workplaces Part 2 27 Ask Questions! How long have you been with this company? How long have you been in this field? What do you like about your job? What type of training did you need for this position? What is the culture of this company? 27 28 Ask For Help • Tap into your networks & the networks of people you know • Each person you meet will know approximately another 200 people • Gain introductions to some of these contacts to quickly increase your network and your chances of finding an extremely valuable connection. • Ask your contacts if they can recommend a professional organization or the names of some of the people you should be talking with 28 14
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