DTE’s Human Performance Initiatives Donna Meyer September 28, 2010
DTE Energy Enterprise Organization & HP Implementation DTE Energy Core Business LLC Affiliates Nuclear Corporate EES Coke Generation Services Fossil Major Enterprise Generation Projects Gas Operations Distribution Deep Dive focus of this presentation Operations 2
DTE Enterprise – Progress on HP Implementation DTE Organization Approximate Primary Focus duration of involvement with HP Nuclear Generation 13 years Reliability Fossil Generation 8 years Organizational Excellence EES Coke 1 year Safety Corporate Services 6 months Safety Distribution Operations 9 months Safety Gas Operations 3 months Safety 3
Orgs w Established HP Programs Nuclear Generation: (Enrico Fermi 2, ~1,000 employees) • Early Adopters (1997) in learning and implementing a robust HP program • HP tools and concepts are applied daily and are fully linked to all departmental and site processes • All employees are fully trained on the concepts and expectations • External agencies, INPO, USA, etc conduct assessments of the plant’s performance in this area • There is a site manager with responsibilities for Operating Experience (OE), HP, and Corrective Action processes. Staff of 6 for OE & HP work 4
Orgs w Established HP Programs FOSSIL GENERATION: (7 fossil units + Peakers, ~ 1,500 employees) • 2003 – All employees are trained in HP Fundamentals • 2005 – All employees receive HP refresher course • 2008-09 – A series of significant unwanted events occur including a string of similar events related to high voltage switching. • 2009 -FG establishes a HP Champion to focus on Human Performance at each plant. Each site has HP lead/team. Fleet HP Organization has ~ 30 volunteers. 5
Fossil Generation Continued • 2010 – metric employed quantifying # of HP events, Established 4 triggers to prompt full TWIN Analysis (Environmental Exceedences, Unit Derate, OSHA Recordable Injury, Cost to the budget from a single event in excess of $50,000 • Targets and performance to date: – <50 HP Resets…Actual: 68 – <175 HP Events… Actual: 168 – > 30 Fleet consecutive Reset Free Days…Actual 15 • 2011-Goals: Review and realign metrics to stronger safety focus and improved equipment reliability, develop a sustainability plan, Improve web site and information sharing, add volunteers on each site, improve employee HP knowledge, and more. 6
Newer to the HP world • Major Enterprise Projects (MEP) • Corporate Services (CS) • EES COKE (DTE Affiliate) • Michigan Consolidated Gas (MICHCon) • Distribution Operations (D.O.) 7
Understanding our current culture Summary of replies from Committee members: Why do people not follow known safety procedures? • Time and Comfort • Easier - following procedures can take longer and result in a shorter break time. • Because that’s the way we’ve always done it, as long as I’ve been here. • Peer- pressure, don’t want to look foolish in front of others. • Think they have a “better” way than the procedure • The supervisor really wants this done in a hurry • Perceived time restraints • Complacency • Laziness, especially when nobody is watching • Not focusing on the job, distracted by personal problems, co-workers, etc. • I know my job, I find it demeaning that a procedure tells me how to do my job • Feel that procedure is wrong, or that they don’t “own “ it 8
DIST OPS HP PROGRAM • Late 2009 – Organization experiences a fatality • Early 2010 – D.O. launches HP program and creates HP Manager role • 2010 primary focus - learning to use specific HP tools aimed at reducing the likelihood of field employees getting hurt 1 st qtr 2010 – HP Tool focus – Pre Job Briefs 9
DIST OPS HP PROGRAM cont. 2 nd qtr 2010 – HP Tool focus – Observations – Hazard Recognition – Introduction to Error Recognition/Reduction Training 3 rd qtr 2010 – HP Tool focus - Practice SWO and Hazard Recognition skills 4 th qtr 2010 – HP Tool Focus – TWIN analysis during safety investigations 10
High Level 2011 HP Strategy for DO Desired Behaviors & Org Attributes - James Reason Organization Leader Individual • Foster a culture that • Facilitate open communication • Communicate to create shared • Promote teamwork to eliminate understanding values prevention of • Anticipate error-likely error-likely situations and events strengthen defenses situations • Strengthen the integrity of • Search for and eliminate • Confirm the integrity of defenses defenses to prevent or mitigate organizational the consequences of error • Improve personal capabilities • Preclude the development of weaknesses that create error-likely situations conditions for error • Create a learning environment • Reinforce desired jobsite that encourages continuous behavior improvement • Value the prevention of errors 11 INPO Excellence in Human Performance 1997
Human Performance Community of Practice (COP) • Human Performance COP was formed in December 2009. • Designed for 5 quarterly 4 hour joint sessions (3 have been delivered to date) • Approximately 75 individuals representing all areas implementing Human Performance • COP developed from existing Level 3 (Business Unit) Joint Safety Committees • COP has elements of training, practice, tool and concept introduction and sharing across the enterprise effort 12
Human Performance Community of Practice (COP) – Steering Committee Corporate Position Business Unit Role within Community Vice President (Fossil Represents Senior Leaders Enterprise Champion Generation) (1) Directors (5) Gas Operations, Business Unit Champion Major Enterprise Projects, Corporate Services, Corporate Safety (2) COP Leaders Managers (6) Fossil Generation (2), Business Unit HP Leaders Corporate Services (1), EES Coke (1), Nuclear Generation (1), D.O. (1) Union (3) UWUA Local 223 (2) Union Leaders IBEW Local 17 (1) Support (3) Corporate Safety (2) Implementation Experts Organizational Development OD Expert 13
Questions? 14
DTE Energy HP Implementation Contact Information Donna Meyer (Presenter) HP Sponsor, Distribution Operations Steve Booker HP Sponsor, Fossil Generation Sue Reith, HP Manager, Nuclear Generation Greg Cole (Implementation Expert) coleg@dteenergy.com Rick Whitecotton (Implementation Expert) whitecottonr@dteenergy.com 15
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