Our business is split into the following distinct components • Call centre services - Ansaback • Software - CallScripter • Network telephony services - IP3 Telecom • Secure credit card payments - PCI-PAL
ABOUT OUR COMPANY “ IPPlus PLC is a group of companies consisting of four primary brands; Ansaback, CallScripter, IP3 Telecom, & PCI-PAL We are listed on the AIM under LON:IPP and have “ many accreditations.
Call centre software Call centre Network telephony Securing card payments development services solutions
Ansaback Dynamics Key Sectors: Automotive Call Centre Partners Charity Manufacturing Finance & Insurance IT & Telecoms Public Sector Property Professional Services R/etail & DRTV Travel and Leisure Utilities Key Services: Appointment Services Call Out Services Customer Services Data and Surveys Donations & Gift Aid FNOL Fault reporting General Message Disaster Recovery Virtual Reception Fulfilment Sales & Upselling
Our customers – by service type
Current example clients
The rise of the Omni Channel
The Ansaback Team The average age of our call centre team is 31. 50% of our senior management team joined It takes 3 – 6 us as a call centre agent. months to train a call centre agent across all skill 20% of our support levels staff have been promoted from our call centre team. 75% of our customers have been with us for over three years.
CallScripter Overview
What is CallScripter? • Unified Agent Desktop • Flexible Agent Guides • Increase Agent Productivity • Enforce Compliance and Consistency • Easy Deployment – Rapid Development
Script Builder Browser based for simple rapid deployment • Intelligent screen flow (branching) based on • customer data and/or agent data entry Data display & capture, validation on entry, • quality control & error checking Drag & drop tool (Editor) to create & • maintain agent screen layouts Real time “on the fly” changes • Over 60 pre built - ready to use controls •
Our Customers
Geographic spread of Partners and Customers
Primary Partners & Supported Platforms Interactive Intelligence Inc. Avaya Inc. • Original Equipment Manufacturer (OEM) • Dev Connect Partner • OEM in place since 2005 • Avaya AURATM Communications Manager 5.2 • EasyScripter solution CIC 3.0 and 4.0 • Avaya Proactive Contact 4.2 • This is the CallScripter product • Application Enablement Services 4.2 • Global Relationship • Global Relationship Nixxis (Customer Interaction Solutions) Genesys Telecommunications Labs • Original Equipment Manufacturer (OEM) • OEM in place since 2009 • Independent Software Vendor (ISV) • Nixxis Contact Suite • Replacement solutions for Genesys Agent Scripter (GAS) • Mainland Europe & North Africa availablility • Integrated to v7.6 and IW8 • Global relationship DXI Easycall • Hosted telephony platform for CallScripter • UK Relationship Cisco Inc. • Cisco Developer Network (CDN) Partner • Agent Scripting for CAD and Finesse • Global Relationship
CallScripter Deployment
CallScripter Synergy - Timeline
Our clients and what we do • Intelligent network telephony solutions • Interactive Voice Response – IVR • Hosted contact centre • Telemarketing phone numbers
What does “PCI” stand for ? Payment Card Industry Why was the PCI code set up ? To counter the rise in fraud and data theft
Big Credit Card Data theft news
We are Level 1 PCI DSS Compliant Good projections for 15/16 Strong International Interest Exceptional pipeline - lead time still protracted
SOME OF OUR CLIENTS
Versions and Partners – PCI-PAL Versions of PCI-PAL • PCI-PAL Complete • PCI-PAL Outbound • PCI-PAL On-demand • PCI-PAL Conference • PCI-PAL API
THE NETWORK DATA CENTRES OFFICES TRAFFIC Ultra resilient London HQ We handle over 5 Ultra secure 4 UK office locations million calls per month PCI DSS v3.0 UPTIME SUPPORT CARRIERS We operate at We provide a truly BT, Vodafone, and COLT – the best 99.999% uptime 24/7 support service
Employee Relations and Social ethos • Investors in people – NVQ’s • Good health and safety record • Bronze level Carbon Champions • Annual charity chosen by the staff • Bike to work scheme • Recycle old kit and wiring • Free tea coffee and chilled water • Bounty referral scheme • Free fruit • Support staff sporting events
Summary • Ansaback has plenty of capacity • Large prestige contract awarded • CallScripter is a world class product • PCI -PAL a lead product in a hot market space • Dividend • Strong cash resources • Quote on AIM since 2000
Why are we here ? • We have a great brand • The market is awake • We have momentum • We haven’t done this before • We would like our share price back up • A new cornerstone supporter • Pre -cursor to going large
Thank you
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