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Dig igital ital wo worl rld d and nd ne need ed of of ex expe pertises rtises University of Application Performance - 25 Juin 2014 – Eric Trémolière / Jean Noel Simonnet – Michelin Vincent Barra - ISIMA Ref fichier/sujet Auteur/Sce :Eric Tremoliere DGSI/IN/PRJ Date de création : Classification : D? Conservation :

Agen Ag enda da  Michelin presentation  Context  Training objective  Feedback of the initiative Page 2 Ref fichier/sujet Auteur/Sce :Eric Tremoliere DGSI/IN/PRJ Date de création : XXXXXXXXXXX Classification : D3 Conservation : XXXXXXXX

Michel chelin, in, wo world ld lea eader der wi with th val alues ues & & pas assion sion A passion for A Company motorsports with values Key facts about Hundreds of Over 120 years Michelin in 2012 victories around of history the world 113,400 employees 69 plants in 18 countries Operations in 170+ countries 166 million tires produced Net Sales: € 21.5 billion World leader high performance tires for cars radial tires for trucks, earthmovers, aircrafts Ref fichier/sujet Auteur/Sce :Eric Tremoliere DGSI/IN/PRJ Date de création : XXXXXXXXXXX Classification : D3 Conservation : XXXXXXXX

Quality Qu lity around und the he wo world ld  Design Anywhere, Manufacture Anywhere  The same product worldwide, wherever manufactured  Quality is part of Michelin genes World wide 69 plants Clients 200+ raw materials rials Ref fichier/sujet Auteur/Sce :Eric Tremoliere DGSI/IN/PRJ Date de création : XXXXXXXXXXX Classification : D3 Conservation : XXXXXXXX

Cont ntext ext  User experience focus (MTBF / MTTR)  Need to mobilize IS teams on the performance topics  Application hosting centralization in Europe to provide WW needs  Need to speed up the delivery of news applications or features  Internal / External / Saas developments  Diversity of users : Michelin and more and more final end users Ref fichier/sujet Auteur/Sce :Eric Tremoliere DGSI/IN/PRJ Date de création : XXXXXXXXXXX Classification : D3 Conservation : XXXXXXXX

Today’s organization Requirements Application Development Correction… Application in Production Problem? Performance T eam Page 6 Ref fichier/sujet Auteur/Sce :Eric Tremoliere DGSI/IN/PRJ Date de création : XXXXXXXXXXX Classification : D3 Conservation : XXXXXXXX

Targe Ta geted ted orga ganiz nizatio ation Requirements Application Development Correction… Application in Production Problem ? Performance T eam Page 7 Ref fichier/sujet Auteur/Sce :Eric Tremoliere DGSI/IN/PRJ Date de création : XXXXXXXXXXX Classification : D3 Conservation : XXXXXXXX

Train Tr ining ing obj bjec ective tives  Make sensitive all IS people to performance and the impacting factors  Increase the level of knowledge on Application Performance (Software, Database, Network, …)  Understand the factors which impact the performance of applications : know, namely identifying, be able to change its practice At least, 160 persons are concerned 4 years to do it Ref fichier/sujet Auteur/Sce :Eric Tremoliere DGSI/IN/PRJ Date de création : XXXXXXXXXXX Classification : D3 Conservation : XXXXXXXX

Spe pecial ial trai aining ning se sess ssio ion  All fields are concerned for application performance  From basics to high level  20 attendees at most  What has been decided : a pilot session leading to adjustments. Ref fichier/sujet Auteur/Sce :Eric Tremoliere DGSI/IN/PRJ Date de création : XXXXXXXXXXX Classification : D3 Conservation : XXXXXXXX

ISIM IS IMA  Engineering School in Computer Sciences  Embedded systems  Software architecture and development  Information Systems  Applied Mathematics  Networks Ref fichier/sujet Auteur/Sce :Eric Tremoliere DGSI/IN/PRJ Date de création : XXXXXXXXXXX Classification : D3 Conservation : XXXXXXXX

ISIM IS IMA  How to manage this training session ?  Specifications & requirements  Several meetings  … lead to  Existing lectures  Adaptation to the specific audience  Searching for case studies.  And then … the pilot Ref fichier/sujet Auteur/Sce :Eric Tremoliere DGSI/IN/PRJ Date de création : XXXXXXXXXXX Classification : D3 Conservation : XXXXXXXX

Fir irst st se sess ssio ion  120 hours, ½ days= 34  5 chapters  Theoretical lectures / case studies (Michelin) Ref fichier/sujet Auteur/Sce :Eric Tremoliere DGSI/IN/PRJ Date de création : XXXXXXXXXXX Classification : D3 Conservation : XXXXXXXX

Cont ntent ent of the he se sess ssions ions traini ining ng 1. General presentation 2. Front-end : web, java, mobile 3. Back-end : servers, database, big data 4. Network : basics and advances 5. Troubleshootings & investigating tools 6. Evaluation of attendees Ref fichier/sujet Auteur/Sce :Eric Tremoliere DGSI/IN/PRJ Date de création : XXXXXXXXXXX Classification : D3 Conservation : XXXXXXXX

Bila Bi lan n et et pe persp spective ectives  Agile process = redesigning the next one ?  Collecting opinions & complementary needs  Heterogeneous audience  Complementary modules  Enrich the program  In case of success, opening to other companies ? Ref fichier/sujet Auteur/Sce :Eric Tremoliere DGSI/IN/PRJ Date de création : XXXXXXXXXXX Classification : D3 Conservation : XXXXXXXX

Thank Th nk yo you fo for r yo your ur att ttenti ention on Page 15 Ref fichier/sujet Auteur/Sce :Eric Tremoliere DGSI/IN/PRJ Date de création : XXXXXXXXXXX Classification : D3 Conservation : XXXXXXXX